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Oponeo Reviews

1.6 Rating 90 Reviews

14 %

of reviewers recommend Oponeo

Company Reviews

1.6

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Oponeo 5 star review on 18th June 2021

Oponeo 1 star review on 15th June 2021

Oponeo 1 star review on 23rd March 2021

Oponeo 1 star review on 23rd March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After noting the company had a UK registered business address I ordered 4 winter wheels and tyres for a trip to the alps I had booked 2 weeks later thinking this allowed plenty of time for delivery. It turns out they were actually dispatched from Poland and Germany respectively meaning they took a full working week to arrive at the fitter's. When the garage came out to fit them it transpired the wrong wheels had been sent. After calling twice and emailing pictures of the incorrect item they accepted the wrong item had been sent and I was given a collection date. I was then informed the replacement correct wheels would not be dispatched until the wrong wheels had been picked up....despite this being entirely the fault of Oponeo. Sadly the replacement wheels will now not arrive in time meaning the trip will need to be rescheduled, resulting in a lot of stress, hassle, and losing the value of the hotel booking I had made. If they had simply dispatched a replacment straight away as is the norm this could all have been avoided. They made be good value if you don't mind the wait and don't have a deadline but otherwise it's not worth the stress. The worst online buying experience I've had in a long time!”

Posted 3 years ago

“My tyre has been returned to APC, Openo nominate return courier, I personally handed to the driver. Openo refusing to refund me as APC have not updated Openo, not sure who’s error but Open refusing refund, Order No OPONEO ORDER 78981141, waiting since 6th July”

Posted 3 years ago

“Ordered two continental tyres from oponeo and when fitted felt vibration in the car, took back to garage as thought they hadn’t torqued up properly only to find one tyre is badly affected. Disputed with oponeo who said they had to review it with their expert before contacting Germany. They came back saying nothing wrong with tyre and to turn it 180 degrees on the wheel and it should sort out the problem. I took a video of it and an expert garage told me it is because of a flat spot in the tyre because the tyres are not being sold quickly and are stood up instead of on their side and develop a flat spot. Don’t buy tyres from here please use somewhere else. These guys are the worst I have come across no apology or help. Watch out for old tyres sitting in stock and sold cheaply. My eyes were turned.”

Posted 3 years ago

“Ordered and paid for tyre, then 6 days later get an email saying it’s been lost in the post lol a 21” tyre lost in the post? I know load of rubbish right. Anyway I said ok send another they said none left in stock, I look on there site and guess what, that’s right they where still for sale but £18 dearer now. Not the best place to buy tyres. My advise would be avoid them. Still waiting for a refund to.”

Posted 3 years ago

“Used several times over the years. Fast delivery on all my new tyres for both personal and business uses. Have not found better prices elsewhere as most sting you for delivery.”

Posted 3 years ago

“I use oponeo great service 👍”

Posted 3 years ago

“Don't use Oponeo. They promised the tyres they supplied would be less than three years old. >All the tyres that we offer are new, and of an age not higher than 36 months.... The high online shop standards of Oponeo.co.uk are completely in accordance with tyre manufacturers' guidelines which acknowledge tyres not older than 3 years as brand new. Two of the four tyres I received were nearly four years old and Oponeo refused to replace them and only offered £10 per tyre compensation which was less then 10% of the cost. Fortunately for me I was able to recover the full value through my household legal cover.”

Posted 3 years ago

“Terrible customer service - do not buy if you are in a hurry for your tyres! I received a false shipping notification after 24 hours, and after my tyres did not arrive I found out they didn’t even have them in stock! I was lied to on the phone and the tyres eventually arrived one week later. I had to re arrange my garage appointment, and had a week with no car. Avoid, unless you have time to wait.”

Posted 3 years ago

“Took 220.00 euro no tyres offered 55 euro back thieves and liars do not buy from them”

Posted 3 years ago

“DO NOT DEAL WITH OPONEO !!! For a week I made an order, but never received it. They said it was out of stock but on the website is available for purchase. They charge you money but they don’t have tires on hand. Now they do not want to return the money, they are blackmailing, they are asking to close the PayPal dispute. All this looks like a fraud. DO NOT DEAL WITH OPONEO !!!”

Posted 3 years ago

“Ordered 4 tyres. 2 got delivered within a week by DPD. The remaining 2 have disappeared, last tracked in Manchester and not seen since. I've used Openeo for tyres on 6 other occasions without an issue. However, after contacting Openeo, they refused to either refund me for the missing tyres or dispatch another 2. They said they would not refund me until DPD had reimbursed them for the cost of the tyres. So after 6 weeks of waiting for the tyres or a refund, I contacted my bank. The customer service when needed is non existant. Eastern European company who couldn't care less about customer experience or reputation.”

Posted 3 years ago

“Good selection of tyres but be warned if anything goes wrong the customer care is shockingly bad! They partner with DPD which is usually a good thing, however they will not or can’t use the predict tracking system. This means tyres turn up without alerts and DPD will attempt part consignments. Don’t bother trying to ask for help as they aren’t interested. Just remember you get what you pay for and I will not use again...”

Posted 3 years ago

“Ordered a wheel on either Thursday/Friday (cannot remember exact day), it turned up Wednesday morning, having come all the way from Poland. Correct wheel, delivery by DPD, so no scrimping on delivery either. Excellent service.”

Posted 3 years ago

“This company is terrible to deal with, to be avoided. Having been in business for almost 50 years i have never experienced this frustration of dealing with such incompetence and rudeness. Take my advice, there are better places to buy your tyres from.”

Posted 3 years ago

“People read the regulations before buying tires, otherwise the oponeo company will blame you for any problems.”

Posted 4 years ago

“Bitterly disappointed. I needed a tyre quick so thought I would try Oponeo. I ordered the tyre Sunday and it was delivered Thursday to one of their recommended fitters. Only they delivered the wrong tyre in the wrong size to one of their recommended fitters. They now refuse to refund me until they receive the tyre back!! Not sure why I should be further inconvenienced for their mistake. Won't be using again or recommending.”

Posted 4 years ago

“SHOP ELSEWHERE What you don't no is they charge you 80 pound to return by them only. They then don't refund you don't answer messages o and very rude customer services steer clear cowboy company. Had to get PayPal involved taken over 2 weeks to get refund and they still charged me 80 pounds return charge. VERY BAD EXPERIENCE DO NOT SHOP HERE”

Posted 4 years ago

“Please avoid this company. I had confirmation and dispatch date. 4 days later received cancellation. No customer services or value s for customer trading standards. I don't know how can get away with it.”

Posted 4 years ago

“Please avoid No comments to customer services or trading standards. I really have no idea how can get away with it. Confirmed dispatched my order 4 day later cancellation. Called them hearing them laughing in background.”

Posted 4 years ago

“First class prices and prompt delivery.”

Posted 4 years ago

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Oponeo is rated 1.6 based on 90 reviews