Oponeo Reviews

Name: Oponeo
Rating: 1.60

1.6 Rating 91 Reviews

14 %

of reviewers recommend Oponeo

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1.6

Based on 91 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sold me used tyres.The tyres had road grain marks and the vent spews are clearly worn off. The tyres have been fitted and driven on a vehicle. On contacting Oponeo and sending photos they simpy refused to agree the tyres were used.”

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Posted 3 years ago

“Needed to return tyre, told to send it to POLAND! Cost was huge, not worth it. Avoid at all cost!”

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Posted 3 years ago

“Scam merchants. Take you money and don’t deliver and fake emails to say received. 3 months waiting for tyres . They always say call delivery agent . Tried but not my responsibility ..”

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Posted 3 years ago

“What amazing muppets their Irish carrier is! I ordered 4 tyres and their carrier DPD Ireland delivered 2 of them and then could not find the same delivery Eircode again (?) the tyres went to Athlone depot to Dublin to Athlone, to Dublin to Athlone to Dublin to Athlone and then back to Poland? At no point did DPD or Oponeo offer any useful help. Avoid if you don't have weeks to spare waiting. parcel 0134 5006 8223 69 T.”

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Posted 3 years ago

“Oh man oh man if you are here more than likely you have been stung by these guys too. I severely appeal to anyone who's thinking of ordering from them to think again. Tyres were never shipped and like others I have to wait their policy of 30 days before refund. They know they haven't been shipped its been 23 day's already. Spoke with claims department even had to cheek to say if the tyre's arrive after I receive a refund in 2045 I will still be liable for the cost of the tyre's or have the tyre's returned at my expense. Really will never do business with them ever again I hope they go under.”

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Posted 3 years ago

“One star its too much. Customer service its terrible. Delivery takes too much time they will send you 2 different parcel with weeks late. Don't recommend. And on their website says something and on tyres its different label”

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Posted 3 years ago

“Oponeo's aftersales is utterly shocking. I needed to return a set of tyres and it has taken almost 2 months to sort and I still don't have my full refund. They had the tyres collected in two separate collections, one of which somehow managed to deliver a single tyre back to the tyre shop I collected from. Because of that courier error they still haven't refunded me for that one tyre even telling me THREE times on the phone that it wasn't my fault and I'd receive my refund. All this and I still have to pay a £60 fee to return the tyres. Their tyre prices are competitive but no where near good enough to warrant the horrendous customer service they provide.”

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Posted 3 years ago

“Lying to customers and refusing to acknowleage emails + advoiding calls.”

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Posted 3 years ago

“Order tyres 7 days ago. Still no sign or even know when they will get here and now been trying for 2 days to cancel. No good avoid”

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Posted 3 years ago

“Shocking service. I ordered 4 new tyres. Only 3 arrived on all seperate days. I have now to take it up with the courier to find my other tyre. Will never use again. Avoid”

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Posted 3 years ago

“This is the worst customer service i have received in years. I ordered tires by phone and the gentlemen told me that the mechanic is to receive them in in 3-4 days not making me aware of the 30 day delay policy in terms and conditions. 10 days have past and no one has the curtesy to tell me where the tires are. My car is at the mechanic, the MOT has run out and despite my consecutive calls, no one still knows when i am to receive them. They dont even make an attempt to assist in this matter or offering alternative solutions like providing other tires that are in stock. The sales rep ought to have told me that they are coming from abroad. This is unacceptable sales behaviour.”

Helpful Report

Posted 3 years ago

“Have used before but never again! Promised delivery for Thurs then changed to Friday but no delivery! Can't track deliveries, slow to respond and missed promised delivery dates. (note they used to provide tracking but don't know - what kind of company goes backward) Seriously what else does an online tyre company do except stock and deliver??? ... and they can't get the delivery right!!!”

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Posted 3 years ago

“Really bad company. It is almost as scam. Do not deal with this garbage.”

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Posted 3 years ago

“Nitemare to deal with when issues with deliverys. Avoid at all cost”

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Posted 3 years ago

“After noting the company had a UK registered business address I ordered 4 winter wheels and tyres for a trip to the alps I had booked 2 weeks later thinking this allowed plenty of time for delivery. It turns out they were actually dispatched from Poland and Germany respectively meaning they took a full working week to arrive at the fitter's. When the garage came out to fit them it transpired the wrong wheels had been sent. After calling twice and emailing pictures of the incorrect item they accepted the wrong item had been sent and I was given a collection date. I was then informed the replacement correct wheels would not be dispatched until the wrong wheels had been picked up....despite this being entirely the fault of Oponeo. Sadly the replacement wheels will now not arrive in time meaning the trip will need to be rescheduled, resulting in a lot of stress, hassle, and losing the value of the hotel booking I had made. If they had simply dispatched a replacment straight away as is the norm this could all have been avoided. They made be good value if you don't mind the wait and don't have a deadline but otherwise it's not worth the stress. The worst online buying experience I've had in a long time!”

Helpful Report

Posted 3 years ago

“My tyre has been returned to APC, Openo nominate return courier, I personally handed to the driver. Openo refusing to refund me as APC have not updated Openo, not sure who’s error but Open refusing refund, Order No OPONEO ORDER 78981141, waiting since 6th July”

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Posted 3 years ago

“Ordered two continental tyres from oponeo and when fitted felt vibration in the car, took back to garage as thought they hadn’t torqued up properly only to find one tyre is badly affected. Disputed with oponeo who said they had to review it with their expert before contacting Germany. They came back saying nothing wrong with tyre and to turn it 180 degrees on the wheel and it should sort out the problem. I took a video of it and an expert garage told me it is because of a flat spot in the tyre because the tyres are not being sold quickly and are stood up instead of on their side and develop a flat spot. Don’t buy tyres from here please use somewhere else. These guys are the worst I have come across no apology or help. Watch out for old tyres sitting in stock and sold cheaply. My eyes were turned.”

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Posted 3 years ago

“Ordered and paid for tyre, then 6 days later get an email saying it’s been lost in the post lol a 21” tyre lost in the post? I know load of rubbish right. Anyway I said ok send another they said none left in stock, I look on there site and guess what, that’s right they where still for sale but £18 dearer now. Not the best place to buy tyres. My advise would be avoid them. Still waiting for a refund to.”

Helpful Report

Posted 3 years ago

“Don't use Oponeo. They promised the tyres they supplied would be less than three years old. >All the tyres that we offer are new, and of an age not higher than 36 months.... The high online shop standards of Oponeo.co.uk are completely in accordance with tyre manufacturers' guidelines which acknowledge tyres not older than 3 years as brand new. Two of the four tyres I received were nearly four years old and Oponeo refused to replace them and only offered £10 per tyre compensation which was less then 10% of the cost. Fortunately for me I was able to recover the full value through my household legal cover.”

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Posted 3 years ago

“Terrible customer service - do not buy if you are in a hurry for your tyres! I received a false shipping notification after 24 hours, and after my tyres did not arrive I found out they didn’t even have them in stock! I was lied to on the phone and the tyres eventually arrived one week later. I had to re arrange my garage appointment, and had a week with no car. Avoid, unless you have time to wait.”

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Posted 3 years ago

Oponeo is rated 1.6 based on 91 reviews