“The shelves I ordered were exactly as shown/described and the delivery was fast - two things that are very important to me. However, upon installing the shelves, it was found that they do not exactly install securely. I find there to be two reasons for this: The first is that the drywall plugs are of low quality and second (maybe the main reason) is that there are only two screws for securing. In my opinion, there should be 4, but not in a row: the existing locations should be slightly lower, to allow another screw slightly higher. In other words, there should be two (stacked) at each end of the shelf.”
“My frame arrived with a broken corner, but the Opposite Wall staff promptly resolved the issue by offering various solutions. Although this was the first time I encountered an issue with my orders from Opposite Wall, I have made multiple purchases before. I highly recommend them due to their exceptional quality and attentive customer service team who efficiently handle any order-related problems.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“Great frames at a great price. I always order my frames from Opposite Wall. The wood frames are such good quality with good selection of colours. Shipping and packaging are excellent too. Would definitely recommend this Company.”
“Product was poor quality and returned. Acknowledgement of purchase and issuing of return label took several days and I was beginning to doubt whether it would come.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
