“Items initially damaged in transport and were replaced.
The delay to delivery of undamaged frames was roughly 2.5 weeks.
Of the three items delivered, one has a large area of wood filler that took the stain differently than the other areas.
I would not recommend purchasing these.”
“When buying art prints here, I was ok with the prices based on the idea that the prints would arrive ready to hang, not requiring hours of work on my part. But that is not the case--the prints, frames and mats arrive unassembled. Boooooo..... Frame quality was also "meh"...1/2 step up from Ikea. One frame was badly damaged (so annoying, not from shipping either). They did process a refund, but still...Print quality was decent.”
“Customer service was great when I received a damaged order but my lower rating is reflected on the quality of the print - I find the paper is too thin and the print was packaged and shipped in a way that was easily dented/folded/damaged. Also, shipping took too long for my taste.”
Hello Susan,
Thank you very much for your review, this is valuable feedback for us. We are sorry that your frame broke and that you're having issues with smaller kids artwork.
I notice you were sent our first version of the product and we fixed a couple of the issues you mention in our most recent version so I went ahead and sent you 2 replacement Kids Art Frame.
Feel free to reach out to our customer service team for any questions support@oppositewall.com
Opposite Wall Team
“Jai fait une commande d'un cadre 12x16 po noir. N'étant déjà pas très compétitif au niveau du prix, ne vous attendez pas à de la haute qualité.
Le plexiglas est électrostatique à la poussière, voyez les photos jointes. Plexiglas de qualité médiocre comparativement à d'autres fournisseurs! Je ne recommande pas d'achat de cadres chez Opposite Wall.”
“Product was poor quality and returned. Acknowledgement of purchase and issuing of return label took several days and I was beginning to doubt whether it would come.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“Le colis était très bien emballé, l’image “ Flow in Green poster” est arrivée en bon état et dans un délais convenable. Par contre, le vert sur l’image en ligne n’est pas dutout la même que sur la copie reçue. En vrai le vert est tellement foncé qu’il paraît noir.
J’aimerais savoir s’il y a quoi que ce soit qu’il soit possible de faire?
Merci!
Marie-Ève”
“Coloured frames are great! Prices are reasonable. Oak frames leave something to be desired. Really think you should start selling mirrors in your vintage frames! They’d look so good.”
“I had to trim most of my prints by hand to fit inside my frames. Most frames are 11x14 so the 12x16 wasn’t ideal. The website says it takes 7-10 business days. It ended up taking almost 4 weeks to get my order. Had I know the real timeline I would have ordered elsewhere. The prints are somewhat blurry and could be more clear/ focused. The paper quality is okay. Two of the prints are darker than they were on the website.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“One of my posters has yet to arrive (it's not even listed as part of my order to review on this page), while the rest of my order did. The customer service team took four days to reply to my message and the only response was "We'll launch an investigation." I'm dissapointed and waiting on this one piece to complete a project. It's also the largest piece so it's not like I can move forward with out it...
I'm really dissapointed and disatisfied with customer service and follow through on orders, which seems pretty basic.
***Revision***
After posting this and contacting customer service again I did get a response, update, replacement promised, partial refund, and request to revise my review. However, a week later I still haven’t received the replacement poster nor any tracking info. It’s also not available on the receipt for the replacement that was sent to me… I waited in good faith a week to post this revision. Still not great. I would think twice before ordering from Opposite Wall.”
Bonjour,
Nous sommes sincèrement désolés d'apprendre ceci. Il nous fera plaisir de rectifier la situation rapidement, un membre de l'équipe vous a d'ailleurs déjà contacté par courriel :)
N'hésitez surtout pas à contacter notre service à la clientèle pour n'importe quel problème lié à vos commandes, nous sommes disponibles pour vous aider rapidement !
L'équipe Opposite Wall
“It was not clear when I ordered it, that the turnaround time would be as long, and had to follow-up. Expectations should be set up front. Additionally, I was disappointed with the quality of the frame, not to mention the effort it took to get the film off the 'glass', relative to the price.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
