“Quality frames & really great CS. After like my 5th or 6th item purchase, I needed an item that I had accidentally thrown away, and they shipped it over for free.”
“Nice quality frames. Love the way the back attaches on - swivel prongs that hold it in place, no need to bend metal which can sometimes be difficult or mess up your nails. Really good quality and look nice, at a reasonable price. Would definitely purchase again/recommend.”
“The frames are okay quality. Seems like quality control is not a priority as 2/3 of my frames were defective. However, the team resolved the issue so I have no issues there. I just ordered another three frames so hopefully they are all in good shape!”
Hi Christina,
Thank you so much for your feedback and for trusting us. Please feel free to reach out to us if anything went wrong. We are always here to help.
Have a nice weekend!
Opposite Wall Team
“This was my first time purchasing from opposite wall and I must say I am very impressed with their exceptional customer service. The oak frames I bought are more of a cool tone but I just applied a thin coat of a warmer stain and they look so good now. Overall I am very satisfied with the quality of their frames and their prices are way better than any other online store. From now I will only be buying my frames from them.”
“I ordered 2 Dark Oak Frames. The 18x24 arrived in great condition! Unfortunately I’ve had quality issues with the 24x36 Frame. The first frame arrived with a broken corner in the wood and cracked plexiglass. Customer service was great- quick to respond and help remedy the issue; however, the second also arrived damaged. It appears their shipping packing was the culprit- which could explain why the smaller frame didn’t have an issue vs the larger, heavier frames.”
“Great experience! Good, reasonable prices for nice frames. I received a damaged frame my first order and customer service quickly sent me a replacement.”
“The fames are beautiful!! They were delivered quickly and were packaged very securely. The wood grain is visible on the painted black oak frame & it looks lovely. I like that the plexiglass came with a protective film on both sides. 1 of the frames had a small paint drip on the finish and Opposite Wall was quick to resolve the issue for me. Excellent costumer service! I'll be ordering more soon:)”
