“I’m really happy with the frames. Even though It is expensive for me, I adore the frames opposite wall offers. The customer services on the other hand was... ouf! Cheers Reply: the problem was out of the customers service's hands even though I wrote to them 5 minutes after the purchase. Reason: you don't have any other contact with them than the written form and they are definetly not close to your actual office. 2nd issue: they couldn't revise my order because it was packed, not because it was sent... In my opinion you go cheap on customer service, cause you don't care more about sales than about customers. Then again, you care more about money than about earths resources and polution - so much packaging, paper and plastic for two frames... On both of thease, you are quite equal as most of Canada's bussiness, so you're in the norm. We don't have other choise, so no worries for now (just my honest opinion).”
“The frames were beautiful and exactly what I wanted! They were also packaged well, and nothing came damaged. It would have been a 5 star rating if the packing slip (listing the items in the box and their prices) were not taped outside on the box in full view. I live in an apartment building where the package drop-off is out in the open in the lobby, so anyone could see the items that were inside and may be more likely to steal the package (unfortunately we’ve had some package theft in the past). In the future I’d say it’d be better to keep the detailed packing slip taped inside the box so no one can see.”
“Quick shipment and I love how it look. However, they don’t come with consistent quality. I ordered two same frames. One was perfect and the other was not; I won’t get it if I could chose at the store. The edge has a big sprit almost like a needle. Frame was covered with black sand-ish thing, it’s probably from spray for the frame. Inside of frame was not coloured as perfectly. In the end, all these things cannot be noticeable, I don’t want to deal with all return & exchange process, so I decided to keep it.”
Hello there,
We are sorry to hear about the quality issues on your frames. A customer service representative should have reached out to you. We hope the resolution provided was satisfactory, if not, please reach out to us via support@oppositewall.com.
Thank you for your feedback,
Have a good day!
Opposite Wall Team
“The light oak frame is much darker in person, and it also splinters a bit with handling. On top of that, I had to purchase a photo mat from a separate supplier since the size was out of stock on Opposite Wall. Less than impressed...”
Hello Chris,
We are sorry to hear that you have received a damaged frame. A customer service representative should have reached out to you. We hope the resolution provided was satisfactory.
Thank you for your feedback,
Have a good day!
-Opposite Wall Team
“C’est tellement bien emballé vos produits. Impeccable. Le service à la clientèle est très courtois et répond vite à mes questions. Les posters sont très beaux. Très satisfaite. D’ailleurs j’ai découvert par hazard votre existence via Pinterest alors que je cherchais les idées et inspiration pour renouveler ma chambre. Merci bien. Thu”
“I ordered two 18X24 Dark Oak frames and my order arrived in great time! The frames are sturdy, seem to be good quality and were easy to assemble and hang with my prints.”
“I loved the pieces I bought from Opposite Wall but I’m even more impressed with their customer service! One of my prints did not ship & they were very prompt & polite when sending me a new one. I would recommend them anytime.”
“Beautiful frame and clever hardware system at the back to avoid gap between plexiglass and art print . Looks good on the wall. I removed one star because of a ittle dent in the wood frame.”
“I've now ordered a number of different frames from Opposite Wall. They have all been delivered quickly (despite the pandemic) and to the highest or quality. I cannot recommend them enough.”
