“Not happy with the service I received. I had placed my order and then forgot to add a shaker. I emailed customer care to see if they were able to add this to my order and I would pay seperate. Instead I got a response stating that they could not do that and to make another order. Which then meant, I had to pay $12 shipping for a shaker that was only $9 on special!!! I work in customer service and have done for 30 years. That is not customer service. Not happy at all, and I will not be using optislim again.”
“Do not like the coffee flavour at all, super super sweet, strangely froths up a lot (I use the chocolate flavour and this does not happen making it exactly the same way). Also goes lumpy compared to other flavours. Sorry guys, its a miss imo!”
“Here we are nearly two months since I have purchased and have not received my parcel in the post. I know that have had all sorts of reasons why this could be delayed, but we have received many other parcels...even from overseas well before this time. If I don't receive my parcel within the week I shall be asking for a refund.”
“When to return soup products, I was informed that my vomiting and diarrhoea were side effects of Optislim and I should have been aware of this before purchasing the products. Although I stressed that vomiting & diarrhoea were not side effects but a consequence of using the product, I was told that’ ‘I was not used to consuming that number of vitamins’. It’s poor customer service & only serves Optislim not my health. It’s also shocking to be offering advice by an unqualified person. I was saving myself from being taken to hospital and placed on a hydration drip. I expect my refund.”
“I ordered a large bundle after the advertising of the step week challenge. I ordered ahead of time to make sure I had it and after two weeks it’s still not arrived. I’ve emailed twice to ask for some idea on delivery date- appreciate things are slower post wise now- and no response. I’ve received many other Australian orders placed after this date.
So I’m really disappointed in the customer service.”
“I tried one shake and it was horrible, the flavour and texture were awful and it turned me off of having anymore, so I just have a box that cost like $130 sitting there and will probs just end up in the bin, definately the worst shake I've ever tried”
English