Orthofeet Reviews

2.4 Rating 106 Reviews
30 %
of reviewers recommend Orthofeet
2.4
Based on 106 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
2 - 3 Hours
Returns & Refunds
Returns Process
Easy

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Orthofeet 2 star review on 13th April 2024
Anonymous
Orthofeet 2 star review on 13th April 2024
Anonymous
Orthofeet 2 star review on 13th April 2024
Anonymous
Orthofeet 1 star review on 8th April 2024
Anonymous
Orthofeet 4 star review on 4th April 2024
Hector
Orthofeet 3 star review on 26th March 2024
NK
Orthofeet 3 star review on 26th March 2024
NK
1
Anonymous
Anonymous  // 01/01/2019
Never received my order and Zach in Customer Service was a rude jerk
Helpful Report
Posted 3 years ago
Don't trust to OrthoFeet company!!! They lie to customers about delivery time. The letter promised to deliver inside of the USA during 3 -10 days. However, it took 21 days to deliver (as they said, by FEDEX!!!!) my shoes from NJ to CA. Believe it or not, in addition to this frustration WRONG SHOES were delivered! Customer service is USELESS. Everybody understands what this is a difficult time now, especially for delivery. Why OrthoFeet cannot honestly apologize on their website to all potential customers, explaining that they are not CAPABLE to deliver in 3-10 days! To be honest with the customer - will have much better feedback, that your constant exaggeration of how OrthoFeet is great is their product and customer service. At the end of the day, OrthoFeet will lose many potential customers, and maybe this will be a lesson for the CEO - to reappoint new management and customer surface. Stop lying to customers -it will bring more success!!!! OrthoFeet online chat can't communicate with customers, a complete waste of customer's time.
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Posted 3 years ago
Terrible company. Purchased three sets of men's slippers on Nov 30. They were supposed to ship within 3 to 7 days. As of Dec 19th still no shipping confirmation. I have called several times, and am told they are shipping the next day. There is no way they will be here in time for Christmas. Very unreliable company. I feel scammed.
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Posted 3 years ago
delivered 3 weeks late wrong size socks. So frustrating. Ordered small and rec'd xsmall, which isn't even on the website. ordered xl and rec'd L this is not ok. I called and they could care less. The online chat can't access anything so its a complete waste of time.
Helpful Report
Posted 3 years ago
I wanted to love the shoes that I ordered from Orthofeet (Women's "Arcadia') and couldn't wait to get them, but instead I was extremely disappointed. Their listing claimed that the fit was "true to size" so I ordered my normal size, but they were more than an inch too long and also too wide, so I didn't even stand up with them on. Then I was even more disappointed with the return/exchange process. I did receive a return shipping label with the shoes but the instructions that came with the shoes said that I had to take the package to the shipper, which was a big problem for me as I am disabled and very high risk for Covid-19. This is exactly why I do my shopping online and have my purchases delivered to my home, and I have never encountered any retailer who required returns to be processed differently than the way they were delivered. The instructions also said that only one exchange is allowed, so I was confused as to what would happen if the next size I tried was still too big. I contacted customer service and waited at least 3 days for a reply but never heard anything from them. After receiving no response, I looked at the return instructions on the website and found that I could have them picked up by the shipper, but that I would be charged a fee, which I thought was utterly ridiculous. Since I was certainly not going to simply throw away such an expensive pair of shoes that I couldn't even take one step in, and I was also not going to pay a fee to return them (especially since the error was not my fault as I had ordered my normal size), I finally I filled out the return slip to exchange them for a smaller size and had someone come to my home in the middle of a pandemic to pick them up and deliver them to the shipper. Now, more than a week after they received them back, there is still absolutely no indication in my account that they have even been received for exchange, and I have not heard one word from anyone at Orthofeet. My account simply says "fulfilled" and nothing else. Trying to contact them seems to be impossible and they refuse to answer my emails and on-site contacts so, at this point, it looks like my only alternative is to file a dispute with my bank to have my money refunded. Sadly, I had two more pairs picked out to purchase after trying this pair but, needless to say, I would never order anything from this company again.
Helpful Report
Posted 3 years ago
My sister ordered a pair of orthofeet shoes for me. I have neuropathy and I have constant pain. I cannot find a pair of shoes that feel good on my feet. She thought these might be good for me. She ordered them. She received an email for when they would be delivered. When we got them, I found them to be a bit too small. She sent them back. I believe this was in May. We have received neither the replacement shoes, nor a refund. Their reps insist that they delivered the replacement pair. This is a lie. There has been no email informing of any delivery nor have we received the shoes. Someone is doing something wrong, and illegal at this company. My sister has been cheated out of her money and we still have no shoes. I would never trust this company again. I just want my shoes or my sisters money refunded. Rip off company in my opinion.
Helpful Report
Posted 3 years ago
Orthofeet is rated 2.4 based on 106 reviews