“Do NOT believe all the glowing reviews of this company!
Paid £6 for delivery of one single bag. Unbelievable that they use Royal Mail and not DPD for this cost. I never received item. They refuse to refund despite me not receiving and having proof of this via their tracking.
If it gets lost via the postal system, this has nothing to do with me, as I have never even seen the goods.
They refuse to refund until they receive item back. So if item gets lost no refund?
For the sake of your sanity, AVOID this Great Yarmouth based company”
“The woodside solar oxygenator was apoor product. It onlying worked for 5 months before packing in. The company refused to fix or replace it. I took it apart to try and repair but the unit was corroded inside. Pathetic for o lying a few months. Bad product, poor customer relations, avoid this company.”
“DO NOT BUY FROM OUTDOOR VALUE IF YOU CARE ABOUT CUSTOMER SERVICE.
I bought an extra large garden mirror from Outdoor Value via Amazon. It arrived smashed. They refuse to collect it. They say it is my responsibility to dispose of it.
I am an old lady, with no car. The box is 69 inches long and very heavy. How am I to dispose of it!!
Outrageous customer service and Amazon were no help whatsoever in this matter.”
“I bought an electric cool box on the internet from Outdoor Value. It arrived safely and well packaged but when I tried it, it did not work. I rang several times but no-one ever answers the phone. I have never succeeded in talking to them on the phone. Eventually they answered my email and told me to send it back by recorded delivery. I had expected a return postage email attachment but instead I had to pay over £13. The refund for the cooler arrived promptly but I have been unable to get the £13 postage back from them. A very poor experience of shopping on the internet and I do not recommend them.”
“Paid £9.99 for next day delivery, item delivered 3 days later by Yodel, although the invoice stated Ship by DHL Easyship??? Contacted Outdoor Value customer service, who didn't want to know. Normal postage costs £2.99, they didn't offer even to refund me the £7.00 difference. Disgusted with their services, you have been warned”
