Name: Overclockers UK
Rating: 1.78

“I have bought Arctic Liquid Freezer II High Performance CPU Water Cooler - 240mm from Overclockers website. After a few weeks of regular use, cooler pump made a horrible grinding noise and broke down almost melting my CPU. I have contacted Overclockers RMA Customer Support Service. As this item is classed as DOA (broke down in less than 30 days from purchase), I have requested a full refund (as I did not want to wait for replacement, that would likely fail again - and risk melting my CPU). I have dealt with other PC retailers and faulty item returns before, but what I have experienced with Overclockers - is beyond awful. First of all their Customer Support RMA team is completely clueless. They have no guidelines in place on what to do if a customer wants to have a faulty item returned. It took me multiple emails to explain that my item is faulty and I would like Overclockers to arrange a pick up from my home. Their returns website section - is very vague and does not state all the rules, hence misleading their clients. Dealing with their customer support - I felt like I am the one trying to arrange a pick up and telling them what they should be doing. I was under impression that their Customer Support just does not care to explain clearly the process of returning the faulty item. Also, I have not been warned that I will NOT get my delivery costs refunded in full. Maybe it would have been helpful to inform me of this when I was opening an RMA ticket (so I clearly know what my options are). Why am I only learning about this after the item has already been returned and partial postage refund made? On your website - it does not clearly state that this will be the case. In comparison - I just had another RMA done with SCAN company, and they have refunded me in FULL (full postage + item cost) and have arranged for a faulty item to be collected from my home with only a few emails and no hassle. I understand now, that the service you provide might not be on the same level as your competitors. But why have you not clearly stated about this during my conversation (via emails) with your support team? Maybe if I would have been aware of this - I would have sent the item to you with a cheaper provider myself or driven to your Overclockers office and handed the faulty item to you in person? So your policy (which you do not clearly state on your website or during the conversation with RMA Support Team), does not make any sense: quote: "We don't refund the shipping fees on items that are returned as faulty, we only do this when an item is returned as unwanted. We do however cover the cost of returning the item back to us, this cost however wouldn't be covered if the item was returned as unwanted". Well in my case – the item was DOA (dead on arrival) as it has been returned faulty within the 30 day period. So why should I be out of pocket on 8.70£ for the item that has died a few weeks after purchase? If I would have known this faulty item return policy of yours, I would have gone to see your competitors who have far cheaper postage price and cover all the return fees and refund in full (like SCAN did recently with another RMA I had). Overall - upsetting and poor experience due to failure to communicate with their customers properly. Will stay away from doing business with Overclockers. There are a lot better retailers with far more competent customer support.”

Helpful Report

Posted 3 years ago

“I have bought Arctic Liquid Freezer II High Performance CPU Water Cooler - 240mm from Overclockers website. After a few weeks of regular use, cooler pump made a horrible grinding noise and broke down almost melting my CPU. I have contacted Overclockers RMA Customer Support Service. As this item is classed as DOA (broke down in less than 30 days from purchase), I have requested a full refund (as I did not want to wait for replacement, that would likely fail again - and risk melting my CPU). I have dealt with other PC retailers and faulty item returns before, but what I have experienced with Overclockers - is beyond awful. First of all their Customer Support RMA team is completely clueless. They have no guidelines in place on what to do if a customer wants to have a faulty item returned. It took me multiple emails to explain that my item is faulty and I would like Overclockers to arrange a pick up from my home. Their returns website section - is very vague and does not state all the rules, hence misleading their clients. Dealing with their customer support - I felt like I am the one trying to arrange a pick up and telling them what they should be doing. I was under impression that their Customer Support just does not care to explain clearly the process of returning the faulty item. Also, I have not been warned that I will NOT get my delivery costs refunded in full. Maybe it would have been helpful to inform me of this when I was opening an RMA ticket (so I clearly know what my options are). Why am I only learning about this after the item has already been returned and partial postage refund made? On your website - it does not clearly state that this will be the case. In comparison - I just had another RMA done with SCAN company, and they have refunded me in FULL (full postage + item cost) and have arranged for a faulty item to be collected from my home with only a few emails and no hassle. I understand now, that the service you provide might not be on the same level as your competitors. But why have you not clearly stated about this during my conversation (via emails) with your support team? Maybe if I would have been aware of this - I would have sent the item to you with a cheaper provider myself or driven to your Overclockers office and handed the faulty item to you in person? So your policy (which you do not clearly state on your website or during the conversation with RMA Support Team), does not make any sense: quote: "We don't refund the shipping fees on items that are returned as faulty, we only do this when an item is returned as unwanted. We do however cover the cost of returning the item back to us, this cost however wouldn't be covered if the item was returned as unwanted". Well in my case – the item was DOA (dead on arrival) as it has been returned faulty within the 30 day period. So why should I be out of pocket on 8.70£ for the item that has died a few weeks after purchase? If I would have known this faulty item return policy of yours, I would have gone to see your competitors who have far cheaper postage price and cover all the return fees and refund in full (like SCAN did recently with another RMA I had). Overall - upsetting and poor experience due to failure to communicate with their customers properly. Will stay away from doing business with Overclockers. There are a lot better retailers with far more competent customer support.”

Helpful Report

Posted 3 years ago

“They are offering next day delivery. It’s been 24 hours I put my order down, got confirmation email they shipped the parcel. DPD hasn’t got the parcel yet. They are putting false information in their website about delivery times as well as office hours as they are also not answering the phone. 000 stars...”

Helpful Report

Posted 4 years ago

“I bought a hdd Month and half ago, delivery to Ireland took almost 2 weeks just to see that product is wrong and faulty. I spent 30 eur of credit unsuccesfuly trying to ring their phone number. They told me that product I ordered was not in stock so they'll organize a refund. I got an email that refund details were wrong (my father bought me hdd as a present they probably used my name for the refund). I tried to give them his details via mail to successfully process the refund but they rejected and told me to call their phone no again which no one is answering. 😡 Before this I had only good experience with OCs. This really surprised me. Two months later I don't have hdd and I'm short for 60.00 eur (hdd price), 50 eur (mobile credits and 11.00 eur (postage for returning faulty product they sent to me). I just bought hdd from Amazon. I won't buy anymore from overclockers.”

Helpful Report

Posted 4 years ago

“Pay close attention to the recent reviews, this company is not what it was. If you have any issue with an item be prepared for a terrible experience.”

Helpful Report

Posted 4 years ago

“Pay close attention to the reviews, the positive ones are about receiving the item quickly, any retailer can do that. The bad reviews are for their after sale support, or anything that they've built themselves. So if you buy anything just hope that it works faultlessly or you'll be in for a bad time.”

Helpful Report

Posted 4 years ago

“I have nothing but awful experiences with this company. They lie about the stock and then I suspect they are lying about trying to locate it! I have used this company twice and both times they have done the same thing, will never order from them again! Ordered an item (that the site said 10 available) at the beginning of the month with "next day delivery" to find it hasn't even been shipped, I contacted them asking about the order as I hadn't had any update from the company what so ever and they have 'misplaced it, and this happens all the time as all the boxes look the same!' now I am being told that they are now awaiting replacements from our supplier but have been given no lead time. Do not use this company that are awful!”

Helpful Report

Posted 4 years ago

“Ruturned ASUS motherboard. £250 worth as was very unstable. They have now told me that there is a label that is missing and that means it's void of warranty. I have no idea what label this is and have certainley never removed it. I'm 47 year old pc gaming and home computer IT business and have been building PCs since my early days. I know what I'm doing and would not be removing any stickers with absolutely no reason to! Asbolute scam if you ask me, anyone could have removed this sticker at any time. I will never use them againb and I hope you never do either. Beware.”

Helpful Report

Posted 4 years ago

“Refuses to return a monitor with faulty pixel, will only allow the return if under 14 day policy if i pay for shipping and they might also deduct money from the refund too, refuse to reply to me on twitter as well.”

Helpful Report

Posted 4 years ago

“Avoid. They used to be great - now they're rubbish. System wasn't even tested. Ordered a high end system from them. A week after the order was placed I received an email telling me the motherboard I ordered was no longer in stock. Yet, it was marked instock for days on their website after the order was placed. After I contacted them I was informed that dozens of people had the same issue... and that they're unable to manage their own stock inventory. They replaced the motherboard with another - an Gigabyte Aorus Master.. and I thought all would be good and continued with the order. However, when I received the system - turns out the AIO CPU cooler isn't "compatible" with the motherboard and there's no automatic fan control available unless you have an ASUS motherboard. Both the radiator and pump fan are set to maximum speed with no way to control via software at all. It's obvious the PC wasn't even tested before it was sent out, the thing is as loud as a jet engine. The standard system fans are also not able to be controlled by the bios - and are stuck on a high RPM setting. Needless to say I got onto support, sent it back for a refund and I will take all future business elsewhere to companies who actually know what they're doing. Seriously - looking for a high end system then get it built elsewhere - Overclockers.co.uk don't know what they're doing anymore. Now I have to wait weeks for a refund - because they're just as incompetent at doing that as building systems.”

Helpful Report

Posted 4 years ago

“Avoid. They used to be great - now they're rubbish. System wasn't even tested. Ordered a high end system from them. A week after the order was placed I received an email telling me the motherboard I ordered was no longer in stock. Yet, it was marked instock for days on their website after the order was placed. After I contacted them I was informed that dozens of people had the same issue... and that they're unable to manage their own stock inventory. They replaced the motherboard with another - an Gigabyte Aorus Master.. and I thought all would be good and continued with the order. However, when I received the system - turns out the AIO CPU cooler isn't "compatible" with the motherboard and there's no automatic fan control available unless you have an ASUS motherboard. Both the radiator and pump fan are set to maximum speed with no way to control via software at all. It's obvious the PC wasn't even tested before it was sent out, the thing is as loud as a jet engine. The standard system fans are also not able to be controlled by the bios - and are stuck on a high RPM setting. Needless to say I got onto support, sent it back for a refund and I will take all future business elsewhere to companies who actually know what they're doing. Seriously - looking for a high end system then get it built elsewhere - Overclockers.co.uk don't know what they're doing anymore. Now I have to wait weeks for a refund - because they're just as incompetent at doing that as building systems.”

Helpful Report

Posted 4 years ago

“Really disapointted with the customer service I received or the lack off. Emailed me saying theres been a problem with processing the order, no indications of what the problem is and how to solve it. I phoned them to ensure there won't be any more delays and was told everything is fine and it will be re-schduled to be delivered. Guess what... nope so I have to call them again and was told there's a problem with processing the order with no alternative resolutions. If I didn't call them they would have just taken my payment with no updates to my order. Put your money where your mouth is and stop spending money with this store.”

Helpful Report

Posted 5 years ago

“Realy bad cuastomer service as they refuse to honor waranty on PSU dont ever buy PSU from them. You buy Platinum PSU kolink with all the protections and stuf 5 years waranty but when you call they say that would not hapen from normal use so we canot proces you rma request. What is normal use? why then advertise protection and stuf on the psu? Never buy from them any psu especialy kolink.”

Helpful Report

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Overclockers UK Reviews