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Overclockers UK Reviews

1.8 Rating 97 Reviews

18 %

of reviewers recommend Overclockers UK

Company Reviews

1.8

Based on 97 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0871 200 5052

Location:

5 Lymedale Cross, Newcastle-Under-Lyme United Kingdom
ST5 9BT

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Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an watercooler from overclockers on Wednesday and paid for next day delivery. But I have just received an email saying that I won't be receiving my item until Tuesday! I understand that I ordered it quite late in the day on Wednesday, so I wasn't expecting to get it on Thursday, and I understand that Easter Friday is a Bank Holiday, but why can't it be delivered on Saturday?? If I had known that I would have to wait almost a week for delivery I wouldn't have ordered the item at all! This should have been made clear when I made my purchase. I'm really angry.”

Posted 2 years ago

“Ordered a b grade tempered glass tower, multiple RGB parts. The RGB parts are as listed however the tower isn't glass, why would I put light components in a standard case.”

Posted 2 years ago

“I would recommend avoiding overclockers at all cost. I ordered the Asus GeForce RTX 3080 TUF Gaming OC 10GB GDDR6X PCI-Express Graphics Card in October 2020 it is now March 2022 and I have not received my card and also received very little in terms of updated from Overclockers. When I contacted their support they offered me an exchange for a worse card at an increased price which is obviously just laughable considering the year and five months I have waited for my card. I will be contacting both NVIDIA and ASUS directly about the sad state of one of their retailers.”

Posted 2 years ago

“They straight up scammed me just before Christmas, they sent me a completely different card (dead stock) to the card advertised, described and photographed online, said that it was an inventory mistake, and were unable to replace it with the card that I’d ordered, pushed me into a corner where I had to accept the difference between the card advertised and the card I’d received apparently ~£50 - where they pulled that number from I have no idea seeing as they don’t even stock the advertised card. Scammers then sent me £40, I didn’t want to pay £40 less for the worse card, I wanted the card that I’d ordered and they weren’t willing to do anything about it. I think they wanted rid of a load of dead stock, used an ‘inventory error’ as an excuse and are hoping nobody can be bothered to pursue it further. This has ruined a Christmas gift and frustrated me so much, their returns clearly have experience in the art of the deal, I actually got swindled by a gamer website fml.”

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Posted 2 years ago

“Functionally thieves. Ordered a 3080 9 months ago, an hour after release. They attempted to deliver one on January 4th, but it failed to leave the country due to them misfiling customs paperwork. So far, fine - Supply problems and brexit have been a nightmare for everyone. Since then they've failed to keep me updated unless I message, and then they insist I call through their obnoxious on hold music. They've 'had' to cancel my order and create a new one due to how their ancient order system works. They've refunded the first order on to the wrong, defunct card, and are making me do the work of chasing up why it hasn't bounced. Meanwhile, the second order - which I have now paid for twice - has not updated 5 months later. I've been a loyal customer of theirs since 2001, and they genuinely were good at one point. However, brexit and supply problems have unveiled all the flaws which have crept into their business process the moment anything goes wrong. Currently, absolutely no-one should order anything from them under any circumstances whatsoever.”

Posted 2 years ago

“Purchased a RTX 3060 because I was in desperate need of a card. Little did I realise I could have brought from scalpers cheaper on eBay! Disgrace of a company.”

Posted 2 years ago

“Scalers, and they are now desperately trying to supress reviews.”

Posted 2 years ago

“It's all gone down hill, they have thrown customer service out the window. Accept orders for "in stock" items, then ghost you. waited 3 weeks to have my order cancled. As a long term customer with years of sales history on my account, this is just a big middle finger. You'll never see another order from me again, nor the clients I manage.”

Posted 3 years ago

“OCUK Cancelled my rtx3080 order today (April 16th 2021), that I paid for in full on the 17th September 2020. 7 months and they coiuld only get a little over 300 of one of the most popular cards. Pathetic. Rude staff, zero customer service, weird cult like forum community of white knights. Avoid at all costs. I won't ever be back.”

Posted 3 years ago

“Ordered items that were in stock, paid for items, got given order confirmation. OC then cancelled the order with the reasoning that lots of bots had ordered items. Given I've ordered from them multiple times in the past, it should have been easy to identify legitimate customers. Disappointing. And of course, money taken immediately, but refund will take much longer”

Posted 3 years ago

“Absolutely horrendous company. Initially pretended to have stock of RTX 3000 series cards in, then it turns out that they falsely do that so that when they eventually get them in you are already obliged to buy through them. Now they have proven once again how greedy they are and do not have customer interest at heart as unlike all other retail sites, they have grossly overpriced the graphics cards to absurd levels of mark ups. Horrendous company strategy and I will never, ever buy from there and will warn off anyone that listens.”

Posted 3 years ago

“Overclockers are engaged in a campaign of censorship. Any mention of competitors gets you an instant suspension on their forum. They’re very greedy and the gouging is ridiculous when a graphics card can be as much as £700 cheaper at Scan.”

Posted 3 years ago

“Bunch of crooks Ordered a case from them and got sent back to them due to Brexit, they asked me if I want to get it sent back and I said yea. Now 2 months later still no sign from them and they say they have an "IT issue" which is their way of saying "please cancel your order so we can sell the case at a higher price Thank you". My first order with them so you'd think they wanted to retain new customers and take care of you but I guess they are too greedy for that. Stay away if you actually want to get what you pay for!!!”

Posted 3 years ago

“Don't buy their overly priced pre-orders of the rtx 3000 series as they wont get the stock in for months, and judging by the que position I was on I would of had to wait for another 6 months.”

Posted 3 years ago

“You cannot phone them. At least 1.5 hours on hold. They do not respond to normal or manager webform queries. They do not care what you want once they have your money. Worst customer services I have ever seen in the UK - yes worse than Curry’s!!!!”

Posted 3 years ago

“Insolvent Rogue Traders These cowboys are breathtaking. There is no email, and they do not answer their phones. In other words they are completely unwilling to enter into a normal customer/provider relationship. My experience is that I cancelled my order, using their online form and firmed that up with a webnote, and they still proceeded to take my money. Having eventually gotten through to them by phone on the third day of lengthy waits, I was told and I quote verbatim - "You are being ******* ridiculous" I was also informed that there is no manager to speak to. I told them if they did not process the refund at once, I was going to the Police. They eventually agreed to actually process the cancellation/refund and informed me I was blacklisted from ever using them again. This is the day after I already told them via their useless webnotes system that I was completely unhappy with them and required them to erase my username/password from their system, and process my refund. A total shambles from a company with a formerly good reputation. Absolutely breathtaking. I was required to give 1 star in order to complete this review. These guys should not be trading under any circumstances, as their actions border on outright criminality.”

Posted 3 years ago

“Horrific customer service, spent an hour and a half on hold before being cut off the first time, then another 2 hours before giving up. They took my order claiming there were 2 left in stock and it will be with me 1-3 days. a week later it wasn't dispatched, no reply to a webticket, nobody to answer the phone, checked and it's now out of stock, guessing they just take orders and hope they can fill and have nobody there to answer complains. I just hope their refund form works”

Posted 3 years ago

“They advertised a Rog Ryujin 360 AIO cooler as in stock on their web site , clearly stating 4 in stock . I ordered the payment of £200+ went out immediately. I monitors the website and sure enough the stock number fell from four to 3 then the day after from three to 1 and eventually to 0 I had assume my order was safe , 5 days later I checked their web site again and a message appeared in my basket out of stock . Absolutely unacceptable. I contacted them on the phone no answer , and through their web note option receiving automated response , dispute their assertions that customers would get a response within in four hours. I am now waiting for a refund , and will be easing an issue with PayPal . Never useOverclockers UK absolutely not”

Posted 3 years ago

“No item , no updates and cant contact them as they dont reply or answer phones!! Buy elsewhere.”

Posted 3 years ago

“Terrible customer service! I Could not track my order. Overclockers Did not respond to my emails about queries about my order. I was on hold for 1 hour and 31 minutes! Yes! 1hour & 31minutes! When I finally got through there was no apology for my wait on the phone or my ignored emails!? The man I spoke to on the phone didn't care that I was upset or that I was cancelling my order due to being so poorly looked after as a customer, he just wanted me off the phone with no apologies or explanations? I would never order from here again and would not recommend to family or Friends. I'm actually mortified at the way I was treated. So upset.”

Posted 3 years ago

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Overclockers UK is rated 1.8 based on 97 reviews