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Overclockers UK Reviews

1.8 Rating 97 Reviews

18 %

of reviewers recommend Overclockers UK

Company Reviews

1.8

Based on 97 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0871 200 5052

Location:

5 Lymedale Cross, Newcastle-Under-Lyme United Kingdom
ST5 9BT

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Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Functionally thieves. Ordered a 3080 9 months ago, an hour after release. They attempted to deliver one on January 4th, but it failed to leave the country due to them misfiling customs paperwork. So far, fine - Supply problems and brexit have been a nightmare for everyone. Since then they've failed to keep me updated unless I message, and then they insist I call through their obnoxious on hold music. They've 'had' to cancel my order and create a new one due to how their ancient order system works. They've refunded the first order on to the wrong, defunct card, and are making me do the work of chasing up why it hasn't bounced. Meanwhile, the second order - which I have now paid for twice - has not updated 5 months later. I've been a loyal customer of theirs since 2001, and they genuinely were good at one point. However, brexit and supply problems have unveiled all the flaws which have crept into their business process the moment anything goes wrong. Currently, absolutely no-one should order anything from them under any circumstances whatsoever.”

Posted 2 years ago

“OCUK Cancelled my rtx3080 order today (April 16th 2021), that I paid for in full on the 17th September 2020. 7 months and they coiuld only get a little over 300 of one of the most popular cards. Pathetic. Rude staff, zero customer service, weird cult like forum community of white knights. Avoid at all costs. I won't ever be back.”

Posted 3 years ago

“Ordered items that were in stock, paid for items, got given order confirmation. OC then cancelled the order with the reasoning that lots of bots had ordered items. Given I've ordered from them multiple times in the past, it should have been easy to identify legitimate customers. Disappointing. And of course, money taken immediately, but refund will take much longer”

Posted 3 years ago

“Absolutely horrendous company. Initially pretended to have stock of RTX 3000 series cards in, then it turns out that they falsely do that so that when they eventually get them in you are already obliged to buy through them. Now they have proven once again how greedy they are and do not have customer interest at heart as unlike all other retail sites, they have grossly overpriced the graphics cards to absurd levels of mark ups. Horrendous company strategy and I will never, ever buy from there and will warn off anyone that listens.”

Posted 3 years ago

“Overclockers are engaged in a campaign of censorship. Any mention of competitors gets you an instant suspension on their forum. They’re very greedy and the gouging is ridiculous when a graphics card can be as much as £700 cheaper at Scan.”

Posted 3 years ago

“Don't buy their overly priced pre-orders of the rtx 3000 series as they wont get the stock in for months, and judging by the que position I was on I would of had to wait for another 6 months.”

Posted 3 years ago

“Poor handling of RTX 3000 series will guarantee I will never purchase from OCUK again. I understand that the stock is bad everywhere, but it's the communication, or lack thereof, that is the disappointment. Never-mind bans being handed out in their community (only place to get order updates like expected stock) when trying to gain some information. Compared to competitors who can put together a dedicated page, detailing expected stock for weeks to come, which is updated before mid-day, every day, Overclockers is a joke.”

Posted 3 years ago

“Ordered laptop 5 days ago, supposed to be delivered next day....no customer service to speak of. A V O I D !!”

Posted 3 years ago

“Super annoying to work with, not worth the hassle go to amazon”

Posted 1 year ago

“I would recommend avoiding overclockers at all cost. I ordered the Asus GeForce RTX 3080 TUF Gaming OC 10GB GDDR6X PCI-Express Graphics Card in October 2020 it is now March 2022 and I have not received my card and also received very little in terms of updated from Overclockers. When I contacted their support they offered me an exchange for a worse card at an increased price which is obviously just laughable considering the year and five months I have waited for my card. I will be contacting both NVIDIA and ASUS directly about the sad state of one of their retailers.”

Posted 2 years ago

“They straight up scammed me just before Christmas, they sent me a completely different card (dead stock) to the card advertised, described and photographed online, said that it was an inventory mistake, and were unable to replace it with the card that I’d ordered, pushed me into a corner where I had to accept the difference between the card advertised and the card I’d received apparently ~£50 - where they pulled that number from I have no idea seeing as they don’t even stock the advertised card. Scammers then sent me £40, I didn’t want to pay £40 less for the worse card, I wanted the card that I’d ordered and they weren’t willing to do anything about it. I think they wanted rid of a load of dead stock, used an ‘inventory error’ as an excuse and are hoping nobody can be bothered to pursue it further. This has ruined a Christmas gift and frustrated me so much, their returns clearly have experience in the art of the deal, I actually got swindled by a gamer website fml.”

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Overclockers UK 1 star review on 24th December 2021

Posted 2 years ago

“Purchased a RTX 3060 because I was in desperate need of a card. Little did I realise I could have brought from scalpers cheaper on eBay! Disgrace of a company.”

Posted 2 years ago

“You cannot phone them. At least 1.5 hours on hold. They do not respond to normal or manager webform queries. They do not care what you want once they have your money. Worst customer services I have ever seen in the UK - yes worse than Curry’s!!!!”

Posted 3 years ago

“Insolvent Rogue Traders These cowboys are breathtaking. There is no email, and they do not answer their phones. In other words they are completely unwilling to enter into a normal customer/provider relationship. My experience is that I cancelled my order, using their online form and firmed that up with a webnote, and they still proceeded to take my money. Having eventually gotten through to them by phone on the third day of lengthy waits, I was told and I quote verbatim - "You are being ******* ridiculous" I was also informed that there is no manager to speak to. I told them if they did not process the refund at once, I was going to the Police. They eventually agreed to actually process the cancellation/refund and informed me I was blacklisted from ever using them again. This is the day after I already told them via their useless webnotes system that I was completely unhappy with them and required them to erase my username/password from their system, and process my refund. A total shambles from a company with a formerly good reputation. Absolutely breathtaking. I was required to give 1 star in order to complete this review. These guys should not be trading under any circumstances, as their actions border on outright criminality.”

Posted 3 years ago

“Ordered a gaming chair back in November 2020, to be delivered 15th December. It never arrived. I contacted support, they said it will be dispatched on 21st, nothing. Got a dispatch note on 24th saying it's been shipped - The tracking says that the courier are still waiting for the parcel on 4th January! Nearly 6 weeks later and still haven't received it!”

Posted 3 years ago

“Besides the wait times they have joined the scalpers charging a minimum of £50 on top of usual retail price Compared vie pc part picker and new egg AVOID THIS BUISNESS , gtx 1660 super gigabyte oc 3 other retailers stock and pre order £ 219- 254 overclockers £299”

Posted 3 years ago

“Ordered a case 3 weeks ago, still not arrived. Email response said they had it and were waiting to ship it, that was 5 days ago. On hold for over half an hour, gave up. Order still shows as not yet shipped. The items E.T.A has changed 4 times since ordering. Thankfully I ordered the rest of my build from Scan and Amazon with out a problem. (I nearly ordered all of my build from O.C until they added the VAT just before checkout, blowing themselves out of the water, nice try!) So far a complete waste of time.”

Posted 3 years ago

“Overpriced products which fail to be delivered. Happy to hold on to my money for months on end, with the bare minimum of information supplied about when to expect delivery. They promised to provide almost daily information and all I get is one email a week about a queue position, and a once a week forum post about which SKUs they've received shipments of. Lack of clarity from their management, lack of clarity from their suppliers too. Don't order from them. I certainly won't be doing so again.”

Posted 3 years ago

“Poor company, over 2 months after placing an order and still waiting for it to be delivered. They're happy to keep my money in their bank account, making the interest, along with the thousands of others who have put their faith in them. They also have a sister company in Germany - caseking.de. selling same products at higher prices in euros. I have concerns these customers are taking priority on orders. Never again OCUK you are awful and not to be trusted again!”

Posted 3 years ago

“Terrible ordering experience. Ordered two MSI 3080s on release day (just barely as their site was hardly even usable) queued for both of them and paid on separate orders, then waited weeks for a queue date and unhelpful updates from their forum that were vague and often manipulated to look better for OC, then they canceled one order, with no reply to me when I contested it. Still 8 weeks from release without a card and not the faintest prediction of when it might arrive, plus no clarification on if the free Watch Dogs game code will be extended to when my card eventually arrives. Abysmal service.”

Posted 3 years ago

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Overclockers UK is rated 1.8 based on 97 reviews