Overclockers UK Reviews

Name: Overclockers UK
Rating: 1.78

1.8 Rating 97 Reviews

18 %

of reviewers recommend Overclockers UK

Company Reviews

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Metrics

1.8

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Phone:

0871 200 5052

Location:

5 Lymedale Cross, Newcastle-Under-Lyme United Kingdom
ST5 9BT

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Overclockers UK 1 star review on 24th December 2021

Jackson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service using delay techniques so you cant return faulty items.”

Helpful Report

Posted 8 months ago

“Next day delivery”

Helpful Report

Posted 8 months ago

“same experience as everybody else on here. ordered an item with Saturday delivery option (paid extra for) that was in stock and in time for Saturday delivery. they didn't even bother to ship it on the Friday. can't trust them and wont use them again. BOX and SCAN in my experience do fulfill their delivery promises”

Helpful Report

Posted 11 months ago

“It came damaged in the wrong coloured case - no response for nearly 2 weeks... I threatened them? Will go see them at some time... not worth lawyers...”

Helpful Report

Posted 1 year ago

“Disgusting customer service- take money anc do not dispatch items. Rude and lie to you on the phone, when asked where the items are, the response is sarcastic “well I can’t walk down to the warehouse can I, I’m working from home””

Helpful Report

Posted 1 year ago

“Very unprofessional customer service. You will hear only lies from them.”

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Posted 1 year ago

“Very bad experience; better to avoid and buy from ebuyer.com”

Helpful Report

Posted 1 year ago

“ordered a whole list of parts for a brand new PC on friday (c£1400) all items "in stock" - had an email on saturday that 1 item was short and was delaying my order - agreed a replacement item which they covered (the cost was more) all items arrived on sunday morning - cannot fault the quality of their customer service - thanks OCUK :-) THIS WAS OVER A BANK HOLIDAY WEEKEND!!!”

Helpful Report

Posted 1 year ago

“not the first time so decided to warn others - if you order and pay for next day delivery even if you order in the morning, you can be certain it will not arrive the next day or the day after - it will not even get shipped without contacting and complaining to the sales team - that is the most missleading company i have ever used. Will never use again - timewasters.”

Helpful Report

Posted 1 year ago

“So sent a faulty mainboard back to them within 30 days of getting it. kept rebooting and network port stopped working. They then send me a email that they returning my board due to damage of the cpu socket pins. The guy on the phone basically insinuated that i damaged the board and thats why i sent it back. Im not supposed to prove that the board was fine when i sent it yet they dont have to prove they didnt damage it. Crafty way to avoid replacing faulty equipment. Id avoid this reseller at all cost. Use SCAN or another reseller.”

Helpful Report

Posted 1 year ago

“Dear Overclockers Team, I hope this message finds you well. I am writing to express my concerns regarding the delivery of my next-day parcel, which has encountered several obstacles due to an address discrepancy between your system and DPD's. Upon receiving notification from DPD that they could not deliver my package due to an incorrect address, I reached out to your team for assistance. During my first call, I was unable to receive help due to internal system issues. During the second call, I was advised to change the delivery status to "leave with a neighbor" and provide the correct address for that option. Unfortunately, DPD has since informed me that they still cannot deliver the package, as the corrected address remains too distant from my actual location. I have compared the address on your system with the one provided to DPD and found that they do not match. Consequently, I have incurred additional delivery costs, spent valuable time on two phone calls with Overclockers, engaged in three web chats with DPD, and now I am reaching out via this ticket request since your phone support is currently unavailable. I understand that errors can occur, but I kindly request your prompt assistance in rectifying this situation without further input on my part, as well as compensation for the inconvenience caused. I value the opportunity to share my experiences with others and hope that resolving this issue quickly and satisfactorily will enable me to highlight the positives of your customer service. Thank you for your understanding and prompt attention to this matter.”

Helpful Report

Posted 1 year ago

“Ordered in stock items on13th, now 16th and no comms, 20 minutes to get through on phone, then told they are having difficultys, no eta on dispatch. Why expand if you can not handle the workload. AVOID”

Helpful Report

Posted 1 year ago

“dont order from them, its not worth the hassle”

Helpful Report

Posted 1 year ago

“constant lies for 2 months still no product.... after spending over 1 hour waiting to speak to someone. each time if you hear the line we expect it the second half of this month It means you need to be compensated for them wasting your time they have sold my parts as I wait for parts to come in stopping any delivery as they need to wait for new parts they sold from my order that were in stock they have blamed royal mail they blamed xmas they blamed there warehouse they have blamed me for ordering all my parts at the same time and now they are blaming the Chinese new year and saying I have to wait till half way through next month I have had this said too many times now... While I still have nothing and they sit on my money.. what the hell happened to this company????? they have the time to block bad reviews but not to do what you pay them for.. I HATE LIES AND PEOPLE THAT PASS THE BUCK. I Feel such a strong need to pay them a visit to punish them for there lies and that is going to cost them for me to go out my way to do so.. I really hope they see the error of there ways before I turn up at there house to personally ask where my stuff is ???? clock is ticking”

Helpful Report

Posted 1 year ago

“My order was missing items and they didn't want to know about it, sale done who cares attitude . My son was so disappointed as it was an Xmas gift. I'll never use this company again.”

Helpful Report

Posted 1 year ago

“Very disappointing.”

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Posted 2 years ago

“customer service used to be good but had a delivery not turn up yesterday so I phoned up customer service & they said basically not our problem then I said can you upgrade the service so I will get my goods in the morning he said no we don't do that when I said well scan does if delivery is postponed he said we are not scan we don't have the services they do so I said I want my money back then to be told that's ok but sorry not until we get our goods back from DPD I said when will that be as it's not my fault he said basically how longs a piece of string you will get it when we get our goods back that's our policy then I asked for a manager he said sorry there all busy I said I will wait he said sorry you need to go as I have other people waiting on the line I said well can you get a manager to call me no he said put a ticket in and wait so I did that yesterday 30/11/22 still no reply to when the refund of 1.188.68 wont deal with again so ordered from scan yesterday came this morning yes £10 pound more but on time and well packed sorry I will never deal with overclockers again BUYER BEWARE Date of experience: 30 November 2022”

Helpful Report

Posted 2 years ago

“I bought a graphics card from overclockers UK which I received on the 4th on November and it has been faulty I have tried contacting them many times about sending it back and receiving a refund but nothing, very poor customer service would not recommend at all.”

Helpful Report

Posted 2 years ago

“I can't specifically blame overclockers, as it may have happened in transit, but a new monitor I purchased turned up with a cracked panel. On hold for nearly an hour to speak to someone, they were quite helpful, arranged collection and a replacement but I've got to wait another week for this all to happen as they want the product back to test before sending another out to me.”

Helpful Report

Posted 2 years ago

“I bought a 6900xt Sapphire for £1500.00 Broke down after 1 year Sent back to Overclockers Didn't hear back from them over 2 months Only received half my money back because they said the product was used. So even if you have warranty Overclockers will scam you and buying from them is like a reverse investment Will never again buy from Overclockers and so should you, never in your life Customer is extremely rude and they kept ending the call as I was talking Had to call them 2 weeks in a row to request my refund They wanted to exchange my £1500 GPU with a cheap 6700xt as they thought it was valued more. If I wanted a 6900xt they only offered me a B grade which was used and damaged, even though they had lots more in stock”

Helpful Report

Posted 2 years ago

Overclockers UK is rated 1.8 based on 97 reviews