“1. OvoEnergy is the worst company in the energy and gas market. They don’t help customers at all; instead, they just bark orders. They tell customers, ‘Do this, do that,’ and make demands without any genuine help. Their approach isn’t about helping—it’s about ordering customers around and pushing their own agenda, which is all about what they can get for themselves, not the customer. 👀 😡 😤 😈 👎 💶
2. This two-faced, rude, and arrogant behavior makes it clear they don’t care about what customers actually need or want from an energy or gas supplier. Many of us wish they’d leave the industry for good. Their complete disregard for customer well-being makes them unfit to be in business." 👀 😡 😤 😈 👎 💶”
“Would I recommend OVO , NO, there costumer services don't know what they are talking about plus when you agree something OVO do that opposite, don't trust them, edf offer better packages”
“So after being a customer of OVO for 15 years I decided to see if I was on the most competitive tariff and to my shock I wasn't. I was informed it was my responsibility to keep an eye on my tariff not OVO to do it for me. I thought this is what I paid for?? So, I agree a deal and the EV department are to call me back to swap over as the main department can't. I speak with a man called Alex who assures me I will get a call Friday, later that day I am promised Monday. Tuesday comes and still nothing so I get another promise Alex and the EV department will call and nothing. After 3 promises I met a guy called Henry from Octopus, he sorted the switch, a new tariff and the EV charge within 9 minutes. Shame on OVO I will never spend another penny with you. Now an Octopus customer.”
“I’m appalled by you own telephone service manners yourselves at OVO energy by putting the phone down to me on the 04th/11/2024 of November time & this is a diabolical service to use at OVO energy & are a disgusting & vile evil company yourselves to deal with you yourselves full stop at OVO energy & had no rights whatsoever to buy your own rival company out that you did do yourselves anyway at SSE back in 2019. 👀 😤 😈 😡 ☎️ 👎 💶”
“My second time complaining about this company. I had to email the CEO last time and this as their customer service is diabolical. When prepayment meter cards don’t work the bot and phone operators tell you they have their rti cards at local shops. They don’t!!!! Was told yesterday after putting 65 pounds on unbeknownst to me was a smart card sent when I’m on a traditional meter that the funds were on the card and they weren’t I’m now awaiting another call from ovo to get this sorted and to be able to top up on yet another card being sent. Let’s hope this time it doesn’t take 10 days! Ovo get your act together and sort out your services!!!”
“They opened an account in my name without my consent, then sent letters saying I had outstanding debt to pay, then got a debt recovery team involved and added a charge for them onto my so called bill expecting me to pay them too.”
“I’ve once again been left stranded without electricity for the 3rd time since being switched over from SSE. It wasn’t a great start to begin with and has been an absolute nightmare ever since, continuous issues with the not so smart meter. To make matters even worse are the ignorance and incompetent customer service advisors, who need intensive retraining and people skills!
I’m actually traumatised by my recent experience and won’t be continuing with this abysmal company, I can’t wait to see the back of OVO and never have to deal with their diabolical service ever again”
“1. Ovo Energy is focus-driven, but not in a way that benefits their customers.
2. They bark orders and are solely focused on their own financial gain, making sure they profit according to their pay schedules—whether weekly, fortnightly, or monthly. And that's not even including all the little perks they get you to sign up for but don’t mention upfront, like direct debit, locking you into a fixed 12-month contract with promises of discounts on your gas or electric that don’t materialize. They don’t disclose important terms and conditions, such as the exit fees you yourself are expected to pay for leaving early or moving to another supplier.
3. These things are kept well hidden in the small print, and they don’t expect you to read them or fully understand what you’re reading. They also don’t mention the service charges on both sets of meters, which are set at different rates."”
“Worst energy supplier ever! Couldn’t pay any bills for 5 months due to their merger with SSE. Ombudsman failed to help me but agreed OVO were out of order. I was Billed for incorrect payments they notified me only after 9 months then demanded full amount. I’m £600 in debt due to on going multi meter scam. They still went by estimates even after submitted meter readings. They have the Most expensive 3 tier tariff system. Rip off bills & poor customer service. Their own engineer failed to read meter correctly. Worst energy supplier ever. All within one year. Stay clear. Greedy idiots. I’ve never been so depressed in my life! Try everyone but OVO.”
“I have been with Ovo for a couple of years in a new house. For most of this time I have been unable to log in to my account as their website is always under construction. Therefore you can not view or log meter reads, review usage, analyse statements. They say they will send you a monthly statement via email but I had to ask numerous times before I received. Unfortunately due to the state of our energy crisis, there are little to no other options for us. If it was a few years earlier, I certainly would have found another provider and left by now. They also made a bunch of billing mistakes in the first year which I had to point out to them and make them credit my account. This is also why I want to keep a close eye on my account, which I can't.”
“Ovo you spam call ex customers but while a customer is with you it's difficult to get any decent customer service. If you made errors with billing and refunds it's not the customers problem it's yours. If you think phoning multiple times a day helps think again.”
“I called to enquire about moving to an OVO EV Tariff and for OVO to handle the FIT payments due from my solar panels. To say the person I spoke to was absolutely CLUELESS would be a massive understatement. I'll stay with my current supplier who understand how their own system works.”
“1. OVO Energy own hobbies are including putting the phone down on yourselves if they themselves do not like the sound of your own voice to themselves or if yourselves start answering them back eithr to themselves to them full stop at OVO energy & are deliberately over charging their own prices to yourselves for using their own services to you themselves to suit themselves financially out of this financially themselves out of this themselves financially at OVO energy.”
“Absolute Joke of a company. New customer here.
App is terrible tells me my balance is £0 constantly and the in house smart metre doesn't work
Myself and my daughter age 3 was left 3days with no electricity due to a pin ok the metre. Engineer came out and told me because it was a Sunday there was nothing they could do. Leaving me and my daughter sitting in a flat with not electricity or heating and I could not make her a hot meal, we had to sit there with nothing but the touch on my phone. I was very upset angry cold and hungry as well as my child. I am absolutely disgusted. I now have to go and get food for our fridge and freezer as had to throw ours all away.”
“originally an SSE customer i was handed over to OVO as their customer.
luckily i had a PAYG meter, because reading through the reviews the situation would probably be a lot worse.
however, they still are trying to rip me off.
i was moving out of the property and the first phone call i made was a waste of time - staff were rude and not helpful at all.
the second time wasn’t much better but i did manage to close my account and request a final statement.
on the day i handed my keys back there was still some money on both meters,
so you can imagine the look on my face when the final statement said i owe them £300 and that i’ve managed to accumulate it over the last 12months.. 🤣
it doesn’t make sense as you can’t get into a debt as such on PAYG and if you are using emergency credit you need to pay it all off before power switches back on.
it seems like this company is relying on people not knowing certain things and hoping they will pay even though it’s not their debt.
i since contacted them i told them that i don’t owe them any money so they raised a debt dispute and said will be in touch.
i’m curious to see how that goes.”
“I would like to know myself how many of yourselves out of this getting this bulshit yourselves to from this obnoxious & arrogant two-faced company themselves to you at OVO energy themselves to you yourselves regarding your own email address with this evil f*** spiteful & evil energy company yourselves to you themselves to you at OVO energy over your own email addresses with them yourselves full stop.
Hi,
Thanks for getting in touch.
It looks like you’re contacting us from an email address different to the one connected to the account you mention.
To keep our customers safe, we only reply to questions from email addresses registered with an OVO account.
Here’s what we can do next...
If you’re a registered account holder…
Please email us from your registered email address (if you need to amend your email address, you can do so via your online account / app by clicking on ‘Account’ and then ‘Update your contact details’).
Or
If you’re getting in touch on behalf of one of our customers…
You’ll need to ask them to add you to their OVO account.
To be able to discuss billing, payments, anything financial, or any sensitive account information, you’ll need to be named as ‘financially liable’ on the customer’s account. To be added to the account in this way, we need to speak to both you and the account holder, to get joint permission. Please contact us (our chat service is the best route) between 9am and 5pm, Monday to Friday. Alternatively, you can call us when you can on 0330 303 5063 during the same hours. Please ensure you’re with the account holder in person when contacting us.
Thanks
The OVO Team”
“1. Ovo Energy themselves are been aggressively themselves by pushing their own customers including all of the ex SSE customers to, including myself, to sign up to their own direct debit, clearly for their own financial benefit at OVO energy. 👀 😡😤 😈 💶
2. Since in heriting all of the ex-SSE customers in twenty twenty-three, without their consent, they've made these changes without any intention of asking, knowing full well that if they did, there would be an uproar. They've removed the Giro slip payment option, which many former SSE customers were happy with as an alternative method to pay. 👀 😡 😤 😈 💶
3. This company has destroyed several convenient payment methods to increase their own profits. Customers deserve transparency, but OvoEnergy fails to provide it to you full stop at OVO energy themselves. 👀 😡 😤 😈 💶”
“1. "This company is a complete and utter rip-off. They are obnoxious, vile, and downright rude to their existing customers, never mind those they took over from SSE in July twenty twenty-three, ready for the switchover in August twenty twenty-three.
2. Many of us wish they’d pack up and leave the gas and energy market alone for good. Since acquiring SSE customers, they’ve been dishonest, misleading, and dismissive—not only to us but also to their own longstanding customers. They don’t ask; they bark orders, telling us to do this and that, click links, and follow online instructions, ignoring that many people don’t want to follow links or rely on digital steps. This company themselves really does not care. They’re driven by greed, motivated by profit to suit themselves and line their own pockets at the expense of our misery.
3. They love to drain your account dry and bleed you dry. They especially enjoy getting people on direct debit, only to mess you up on that option after a year without informing you. They will then change your payment without your consent, without your knowledge, and without your agreement, so they can pocket the difference after getting SSE customers on direct debit in the first place.”
