“If I could give a zero star review I would. OVO certainly do not even deserve the 1 star. They are the worst, customer service is shocking.
13/12/24 - Phoned OVO again and yet again put on hold and then told there is no one available to talk to me but I would get a call back within 24 hours, bare in mind Iam still awaiting the previous call back that I was promised.
UPDATE: 12/12/23 - spoke to OVO again yesterday and was promised a call back within 24 hours but surprise, surprise no call back.
Have an on going compliant with Ovo, which has been going on for 6 months now. Its has been with CAB and the Ombudsman. I had a debit of £377 in February 2024. When I moved over to PAYG in March 2024 , I agreed to pay back £1 a day for my gas & £1 a day for the electric. During March 2024 the £150 warm discount was supposed to have been applied to my account, which would have taken the debit down to £220. Its now December 2024 and I have already paid £560 to OvO and they are saying I still owe £185. The complaint handler advised that I was actually £136 in credit and they would issue a cheque for the refund. Week later this credit changed to £94. A cheque was issued and sent to my address but made payable to the lady from citizens advise. Now the complaint handler is saying Iam still £185 in debit, that's the same complaint handler who said I was in credit and the same complaint handler who made the cheque payable to the lady from citizens advice. I have tried numerous times to try and sort this and have asked numerous times for OVO to explain exactly how a £377 debit has turned into them making me pay back over £700. I was on the phone to them for over an hour on Monday and none of them could explain, just kept putting me on hold and then putting me through to someone else. They are continuing to take money daily from my PAYG account. I am honestly losing the will to live. I really don't know what else I can do. I suffer with mental health issues and this is having a huge impact on me.”
“No one listens to what you have to say. Clearly reading off a script. One person tells you something and another something completely different. I pay quarterly and they send bills monthly and threatening debt collection. Useless and inefficient company. One star is too generous.”
“1) Ovo Energy's behavior toward its own customers is appalling & disrespectful. They are obnoxious, rude, & arrogant. Their unwillingness to listen to their customers, despite being told repeatedly about issues, is extremely frustrating. Instead of addressing concerns, they simply ignore them. This lack of accountability & care that is not care away to yourselves is unacceptable from this an obnoxious arrogant & two-faced energy Company themselves.
2) This company is stripping customers of their own basic rights by making them pay through online payment methods, their preferred direct debit, or by using an online app—whether the customer wants to or not. They leave no real choice, forcing compliance with their favored systems this a spiteful & evil energy company themselves full stop at OVO energy themselves.”
“Over charged us for our electricity and then booked an appointment to look at smart meter. No one turned up so I booked again. No one turned up for the second time so I filed a complaint. They booked a third time without notifying me of the day which I couldn’t do so cancelled. After cancelling I was sent a text to remind me of the appointment. I then called again to double check it was cancelled which they said it was. Then I received a text from the engineer saying they were coming out to the appointment, meaning it clearly wasn’t cancelled! Customer service is very poor”
“Ever since switching from Boost, I haven't been able to Top Up my Meters. I tried The App with both My card and Bank transfer and neither will take a payment and online and won't either. I was still having to use the Boost app to top up, but now it completely throughs me out. I write to OVO and received an automated message, saying they would get back to me within two days and it's now been a month!. So I have about a pound left on the Emergency and I never go into the Emergency in December with two Disabled kids. Absolutely Appalling Company.”
“The worse supplier ever, on app pay as go I've tried many times to set up my bank account details doesn't let me go through because of the last 3 digits on back of my card and actually all correct details , also when I put my post code find you address, doesn't show my door number, always I have to top up by transfer many to paypoint online payment, the App is rubbish they are always out of service, I give you 1 ⭐ which is enough for this supplier unfortunately there is no zero, I'm looking right now for another supplier,”
“If I could give 0 I would. Dad is 80+ & in credit by over £1200. Despite this going up year on year, they keep taking his money. I contacted them in Oct & arranged to reduce his monthly payment to £5 with a review at 6 month. 26 Nov '24 he got a letter stating the DD was going to be increased to £97 from Dec! I argued this wasn't the agreement & when asking for a refund, they now are making it very difficult for Dad to get his money. I have had a similar issue with my Mum's account with EDF. They have been brilliant, with no issues & I will open an account with them for my Dad in the New Year. Do not use OVO they are a load of sharks & are not an ethically run company.”
“No emergency number been without heating and hot water since Friday evening British Gas came out sat and the meter is the problem have not been able to get through to anyone my mum is 76 and suffers with emphysema and copd absolutely disgusting”
“1) OVO Energy themselves are deceiving you their own customers to you themselves full stop by lying to you. On Trustpilot, they hide negative comments because they know how damaging the truth is and instead push fake positive reviews to create a false image of then own company to you yourselves on social media platforms themselves to you at OVO energy. Their service is unreliable, appalling, & abysmal. They deceive new customers by hiding the truth about what they truly stand for, leaving existing customers to deal with their poor service."
2) Everyone—& I mean everyone—including all of the Ex-SSE customers, too, are sick and tired of this energy company themselves at OVO energy."”
“I worked as support worker at one of the highly respected housing association, it took 4 5 staff members and even the manager to contact them to clear the gas debt on one void flat for over a year, and it is still not working.
Not professional nor polite some of the costumer services we have to deal with.
We been given plenty of different scenarios and answers and non of them worked.
And the final call changed the message from the balance is cleared now on the system we just need to follow some steps to cleared on the meter, to NO we have to pay the balance to be cleared
It took more than 30h between waiting on phone, arguing with them walking between different shops and the property over 2 weeks and the problem still not solved.
This wasted staff time and resources and delayed the refurbishing work going on by external contractors .
So bad no recommended”
“Awful, you get a bill and when you go to pay they have added £4 to it...changed companies and they rang threatening to report it to my credit score ... Even tho they hadnt sent me a final bill.. When I rang , the lady told me a figure , And when I told her that's not what it should be( as I had the figure on my ovo account) she said she made a mistake !!!! even tho she had it on her screen.. BEWARE of add ons on your bills .. they do not explain what they are for even when you ask.ray”
“1) I myself am having a frustrating experience myself with this evil & spiteful an obnoxious two-faced Energy company myself. They themselves are deleting any comments on their own social media platforms that contain criticism or negative feedback either themselves either by slagging them off themselves at OVO energy. They impose high standing charges on both gas and electric meters, which are independently set, burdening customers financially before they even use any energy.
2) After acquiring SSE, OvoEnergy inherited a large customer base from SSE to themselves at OvoEnergy. By doing so, they had brought all the ex-SSE customers to themselves at OvoEnergy. If they had held a discussion with these customers—who had relied on the Giro slip payment method for decades—they would have realized how much easier and more convenient this payment option was for many. Instead, they chose not to consult them and quietly removed the default payment method to bring former SSE customers in line with their existing OvoEnergy customers, as they themselves had already done so at OVO energy.
3) OvoEnergy themselves are manipulating you yourselves by direct debits, by increasing charges after one year of usage with themselves full stop at OVO energy.”
“OVO, I changed the energy supplier. I had £100 because I was on the prepaid meter. They never sent me a cheque and instead lied about this for the first couple of weeks. Then, they changed my final statement and meter readings, so I was in debt. Own them. I found the photos of my meters so I could prove the fraud.
I got the message in my email that my balance was brought to 0. That it! NO MONEY BACK!
Of course, I complain each time you speak with a different person. The CEO's office sends messages, e.g., changing the case number, downloading your app, or assuring me that my balance is 0.
NO MENTION OF A CHEQUE
By the way, they lock my account.
I asked to provide a deathlock letter, but forgot about it! -changing the case number will solve their problems with me.”
“The worst company to deal with as the never log any this of seem to have no records of anything the do. i had the Gas & Electricity meters taken out and they still send me bills, email reminders chasing money even after the meter were taken out”
“1) I do not appreciate your response over-focusing on carbon emissions & reduced email correspondence with me from yourselves full stop with me while you yourselves are exploiting your own customers with daily charge fees sets on both sets of meters that are independently set by you, by OVO Energy, & have been given the green light yourselves to by Ofgem themselves to you to set them at whatever you want yourselves full stop yourselves at OVO energy. & who do you think you are, pocketing the difference and making people's own lives like me a living misery for using your own services with yourselves full stop at OVO energy? Who do you think you are, taking away the Winter Home Discount & making it even harder for people like me to be affected themselves by using your own services with yourselves full stop at OVO energy? Your email is like a broken down record at me yourselves full stop, repeating that it doesn’t match what’s on your systems, yet today, as of now, you’ve sent me one without saying a word about it. It's inconsistency like this that's become frustrating, and I’ve had enough.
2) I’ve had enough of you. I’ve had enough of your own company & what it stands for yourselves full stop at OVO energy yourselves. You are a vile, spiteful, evil, two-faced, obnoxious energy company yourselves, with only one thing on your mind—how much you can take from your own customers for using your own services with you. You’ve taken away basic services and you’ve also taken away people’s own rights by removing the one way they had every right to pay themselves to you by Giro slips. So you tell me how you can claim you’re helping customers, because you’re not. You’re an arrogant, two-faced, obnoxious & spiteful evil energy company yourselves, full stop at OVO energy."
3) Not everyone who's anyone who is with you does not want to learn how to use your own online digital payment app payment method at all either to you full stop at OVO energy."
4) Not everyone who's anyone who's anybody either is also not comfortable either by using your own payment method either by debit method either to you yourselves either themselves to you full stop at OVO energy."
(C)”
“Forced to transfer from SSE after 25 years to OVO following its purchase.
Date and rates differed; unable to access website; name and address incorrectly recorded; but, worst of all, readings posted by guaranteed delivery, signed-for letter: OVO ignored, instead submitting estimated readings at a much higher rate. Thankfully, I do not sign Direct Debits. This has happened so many times, it cannot be by accident. Incompetence? Poor staff training? Lack of proper systems? Or - by design?”
“Due to an error with the payment system, the amount was taken twice. I contacted ovo for a refund only to be told that I would receive a cheque within 7-10 days, I am absolutely outraged at this. The company were quick to take the payment by bank transfer but can't refund in the same way. I'm switching suppliers as this is extremely poor service, I really ont recommend them at all, steer clear.”
“For anyone moving supplier do not move to
@OVOEnergy They will threaten you till you leave and then Stalk/Harrass you till they get every penny, 15+ Calls despite me telling them over and over again that I will pay each Month, latest telling me that the calls "will never end"! Talk about cryptic...”
