“Hey are the worst! The lie about trying to deliver parcels, they give you a delivery window of 13 hours and then they send stuff back, zero contact, impossible to speak to them. I have been waiting for my parcel for 1 week, every day they update the tracker and then change it at 5pm saying they had logistics problems. Then they dont deliver and send stuff back to”
“Péssimo serviço! Os estafetas raramente contactam o cliente e apenas seguem com a encomenda e para agravar, a Paack não fornece contactos no seu website. Não recomendo de todo.”
“The courier tried to pass the responsibility to me for not delivering saying that the company was closed , I responded , Yes usually in Portugal, where you are, the companies close from 5 to 7 pm this is 10 pm...
From this point, probably because of that answer, the package was forgotten in the warehouse for more 5 days.”
“Totally useless. Do they even have a tracking service? Still waiting a week after scheduled delivery. All they say is it will be delivered tomorrow. I won’t order from Privalia again as they keep using Paack and they are RUBBISH”
“worst delivery company we have come across. They lie, say they tried delivery, they didn't, say we asked for a delivery time... we did not as there is no way of contacting them. Their website tracking does not work. Amazon should blacklist this company”
“Always doesn't deliver on the day that it should and delays it over and over again. If Amazon continues to use them I will cancel prime since its always the same thing.”
“Had a terrible experience. I have no idea why this company has such a high rating. Got the notification that the parcel was delivered but in fact it wasn’t. Paack is extremely incompetent and not trustworthy. Customer support is even worse. They just ignore your emails. If you have alternatives please don’t use Paack otherwise get ready to have your order stolen.”
“The most useless delivery company ever ! I waited in for 6 days waiting for these morons to deliver my package from Amazon. Despite of promises that the goods would be delivered the next day and their insincere apologies. 6 wasted days !!
The only time in all the years I've been a Prime Client I've ever experienced this. Despite numerous direct emails to the company which they rarely answer, a phone number they never answer, they are truly useless. I hope Amazon takes their contract away. Disgusting service !!
Supposed to be delivered: June 26, 2023. Delivered finally: July 1st, 2023”
“The worst delivery company ever !! They do not respond to tickets and just keep rescheduling the delivery date day by day. Their tracking site keeps stating logistic issue. Worst service ever !!! Avoid !”
“I have literally just received an email from Paack stating that they attempted to delivery a package at 19.50 to my address but I was not at home. I was actually working at the front of my address at the time, also covered by CCTV... They have made no attempt to deliver, what Paack are excellent at is telling lies because it makes their stats look good. DO NOT USE, YOU HAVE BEEN WARNED!.”
“Horrible Experience: Why I'll Never Use This Delivery Company Again
This delivery company is an absolute joke. After a delay, they claimed my package would be delivered without fail the next day, but it was all a lie. I received a notification close to 10 pm that they hadn't even bothered attempting the delivery.
I'm fed up with this lazy and dishonest company, and I'm going to demand a refund whenever they're assigned to deliver my package. Save yourself the hassle and avoid this untrustworthy delivery service.”
“The worst delivery company in the world. Literally. They lie about delivery attempts. They give a delivery window of 9:00am to 10:00pm and even when they do turn up, they don’t get out of the van. They send an email lying about having tried to deliver. I saw the guy do it. I had to bang on the side of the van to stop him driving off”
