“I called with an issue related to the price I was charged. Jessica in customer service promptly and professionally resolved the issue to my satisfaction. I received a follow-up email faster than I expected. I have been very satisfied with every purchase from PSA and this first encounter with customer was a pleasant one.”
“First, let me say that Jessica was first rate at taking care of my issue. Friendly, intelligent and professional. Thank you Jessica.
Second, PSA is a top shelf company that is, always, a pleasure to do business with. I always recommend PSA whenever applicable. Thank you PSA.
Al Diehl”
“I purchased the Tisas 1911 D-10 a few weeks ago. The price changed from 599.99 to 669.99 while sitting in my shopping cart while I looked at some accessories. Needless to say I ended up paying the 669.99 price. I called customer service to see if they would honor the sale price. No such luck. Last week the price dropped to 599.99 again 5 days ago, I called again today, and Jessica in customer service made things right, and gave me the 599.99 price, refunding me 70.00
Jessica made my day! Thanks again!”
“Jessica, was great! She listened to my problem and responded quickly with an e mail with all the information I needed for a return and refund/credit. I might add, that Jessica was very knowledgeable, helpful, and cordial.”
“Trayona was absolutely amazing!!! I am a first time customer that has now had the experience of a stolen package containing a firearm. She guided me through the upcoming process with UPS and assured me that an investigation will be done.
Based on my past experience with weapons, I asked if I was required to contact the ATF directly. She assured me that all the proper handling would be done on their end”
“I contacted PSA because the item I ordered had a sale price lower than my purchase price. It was purchased one week ago and PSA honored the price difference. Jessica did an excellent job of resolving this issue.”
