“I tried to order ammo from I sale add I seen on Facebook. Went all the way to to finish filling out name,address, bla bla bla , email and credit card number. Just for it to tell me my credit card was declined. Bullcrap. I just got back from using it to fill up with diesel 10 minutes before ordering. It ask for another card. At this point I figured it was a scam. They better hope I don’t get charges on my card after wasting my time with this make believe big sale as they call it. The contact us button didn’t work on their page so I tried to email them and it won’t send. It says it’s not a valid email. ??? Good luck with these people. I’ll pay double elsewhere before I attempt saving a dollar with palmetto again”
“A total disgrace of an outfit.
Placed an order on 12/21/2024 and still yet shipped the item (as of 01/07/2025). Yet, my credit card was charged immediately and have yet to ship the item 2 and a half weeks later!!!! I have made numerous calls to “customer service” only to receive condescending puppet responses, and a “i will email them immediately and get right back to you”. Well, you guessed it, NO response. I just ordered another firearm from Grab A Gun, and guess what????? IT SHIPPED WITHIN 24 hours.
If you like getting ‘spun around by clowns in a circus” you have the right ticket here for that.!!
They ask for photos to be placed in their ‘reviews’, guess what!?!? YOU NEVER SHIPPED MY ITEM TO BE ABLE TO TAKE PHOTOS OF IT!!!
Time to call my states AGs office and maybe contact the Federal level as well. Good luch to you if you choose to buy here.”
“I purchased an item from Palmetto Armory. The item arrived with two magazines that were not for the purchased gun, which makes the gun non-functional. After contacting the company multiple times, I still ended up with the dysfunctional weapon and $876.32 on my credit card. Palmetto Armory sells products that are non-functional. They do not stand behind their products but instead they want their customers to contact the third-party manufacturers to seek the solution. If I purchase a half-full container of milk at a grocery store, I am not going to contact the farm; I will return to the store asking for the replacement. The same logic doesn't work with Palmetto. I would recommend to not purchase your arms from this company.”
“Leaving one star because zero is not an option. Ordered one "new" firearm, which was not functional and damaged. Multiple attempts to contact them and numerous emails went unanswered. I managed to ship the gun back, stating I specifically wanted a refund for the product. They shipped the gun back and decided it was appropraite to blame me for damages. I decided today to give them a call, and see if there was anything they could do to assist me in placing a large gun order. Shockingly, they had nothing for me. I do not see myself ever ordering anything from them again, and quite frankly would not take a free gun from their business.”
“They are totally indifferent to their failure. I spent at least 5k with them and all was well. Why do I hate them now? Because I ordered over $600 of ammunition they delivered to the convicted murderer next door, and they could not possibly care less. I will travel to SC and sue them but I will never suffer the jackassery they dish out when things go wrong.”
“As you can see on PSA's website, they no longer allow reviews. It appears the store in Florence SC is a cess pool of fired Home Depot or Lowes employees that want to be seen with and round firearms. There is a reason this store was broken into and firearms were stolen. PSA do better and hire responsible employees that can assist and sell the public firearms. You lost a 3k sale today over an employee's attitude and behavior.”
“Horrible horrible shipping process, time, and customer service. This was my first time ordering a gun through this company and I regret every penny I spent.”
“They are the worst customer service of ANY gun shop. Their sales person was condescending. When there are crowds them make no effort to expedite the process even with multiple person around the store doing nothing but talking to each other. No organization on who to serve next. If you were then next that came to the counter unless you look as if you have money or a big boobs you may get skipped. Their attitude is we don’t need any one customer because we have so many. Prices are cheap, but their knowledge is average at best and service 2 on a scale of 10. Go to a local gun shop and get attention and correct advice/guidance. You may pay 10-25% more but worth it. Purchase from them 4 different time and always the same. I will never purchase anything their again nor advise anyone either to go their.”
“I'm a frequent customer of PSA, or now more likely a former customer and a current hater of PSA.
They have recently changed their shipping policy to Alaska. Very recently. Sometime within the last few weeks they decided to require a freight forwarder in order to complete all orders to Alaska.
To those of you who don't know what that is, that is a third-party shipping service usually specializing in shipping large (think engine blocks) or sensitive (hazmat) items.
So...now PSA requires that ALL orders (even non-bulky, non-hazmat items) to Alaska go through a freight forwarder.
Uh. No. Keep your items and I'm confident that 99% of other Alaska customers will feel likewise. Yes, I'm sure you'll still sell FFL-items, but accessories and parts are where margins are and you just lost us.
Here's the scoop PSA, I don't see anyone wanting to add $100 to shipping every time we order from you.”
“Have made several attempts to solve a warranty issue on a dagger slide that jams . Last time it did with a live round while at the range . It was a dangerous situation . Reach out to palmetto on this issue with in my 30 day warranty . I resolved one email asking about what grain rounds I was using . Absolutely nothing sense not even in my spam . It's seams taking your money and honoring there warranty do not go hand and hand. I feel I have been repeat off and ignored .”
“I purchased a G Force over/under shotgun and completed the Federal Paperwork. Upon opening the box, I realized the gun was scratched on the side and numerous scratches where the barrels fit the stock. I called Palmetto State and was informed that it was not their problem per a change a week and a half ago which stated any warranty items had to go thru the manufacturer. I asked to speak with a supervisor and the supervisor refused to speak with me because the policy would not be changed. I have been a customer several times with Palmetto State but this will be the last purchase and I urge others to read the fine print before purchasing a item from a company that will NOT stand behind items they sell.”
“Palmetto won't ship legal hand guns to Illinois. I know crazy ass state. But the FN Five 7 with a 10 round mag is perfectly legal to own and ship to Southern Illinois. They could care less. Oh well.”
“An ammo shipment from these clowns was lost. Not their fault I understand. But they have been of no help at all. I was told that I have to deal with ups. They have made no effort at all to get ups to finish their “investigation “. People do not spend your money with palmetto. Ever. Worst customer service, all the reps do is quote “company policy”. Their policy is to just not care about the customer. I have spent over 11000 dollars with palmetto I’m the last two years and never complained once. Spend your money ay ammunition depo or battle hawk armory. Ammunition depo has excellent customer service and battle hawk has the best prices. Exception is palmetto 6.5 grendel. But never again! I didn’t get my ammo!”
“Ordered an AR 15 that was supposed to come with iron sights and did not. Was told to contact the manufacturer even though PSA sold it to me. Not cool and not helpful”
“I have been a good customer with palmetto. Spent close to $11000 in the last two years with them. I have never complained once. And I have received a damaged firearm and missed a few items. Never complained, not once. Three weeks ago an ammo shipment went missing. Almost 600 dollars. They have been completely unhelpful. I spoke with Caleb, Juli, rakeivius and Melissa. All any of them were capable of doing was quoting company policy. It was clear that they were all accustomed and well prepared to deal with unhappy customers. They must get a lot of phone calls like mine. I asked for a supervisor “ they don’t take calls”. Quote calub. Blamed it on me, said ups could not get ahold of me. Untrue. If I was a regular at bitching and complaining I could see but I have been a good customer and never once complained. I told them they had lost a customer their response was ok bye. DONT do business with palmetto. Worst customer service ever.”
“I bought a gift certificate in the amount of $200 and never got an e-mail with the code to use for the purchases. I canceled the other, 2 weeks later, after speaking with several people at costumer service, each with a different answer. One of the answers was that the item was in the warehouse waiting for shipment. (???) The recipient was supposed to get an e-card!!
So, needless to say that costumer service is that bad.
I never got any communication or my money back! Dishonest to say the least!
Way to go Palmetto!!!”
