“I purchased the Tisas 1911 D-10 a few weeks ago. The price changed from 599.99 to 669.99 while sitting in my shopping cart while I looked at some accessories. Needless to say I ended up paying the 669.99 price. I called customer service to see if they would honor the sale price. No such luck. Last week the price dropped to 599.99 again 5 days ago, I called again today, and Jessica in customer service made things right, and gave me the 599.99 price, refunding me 70.00
Jessica made my day! Thanks again!”
“Jessica, was great! She listened to my problem and responded quickly with an e mail with all the information I needed for a return and refund/credit. I might add, that Jessica was very knowledgeable, helpful, and cordial.”
“Trayona was absolutely amazing!!! I am a first time customer that has now had the experience of a stolen package containing a firearm. She guided me through the upcoming process with UPS and assured me that an investigation will be done.
Based on my past experience with weapons, I asked if I was required to contact the ATF directly. She assured me that all the proper handling would be done on their end”
“I contacted PSA because the item I ordered had a sale price lower than my purchase price. It was purchased one week ago and PSA honored the price difference. Jessica did an excellent job of resolving this issue.”
“Bought gun online. Called PSA in Columbia to verify my gun had arrived. Gun department would not pick up phone and hung up instead of taking call. Called back and talked to customer support and they verified that my gun had arrived. I went to the store and presented my drivers license and told associate the gun that I came to pick up. The associate would not go pick up my gun so I asked to speak to the manager at which he came over and defended the associate. I was irritated and the manager said that I could just come back tomorrow (if I didn't like my service). I live about 40 miles from PSA. I don't appreciate the customer service that I received. I have purchased a few firearms from PSA and the only thing that was needed was my identification and the firearms that I wanted to pick up. I will probably continue to buy from PSA but I realize that I have to put up with the crappy service when I walk into the store.”
“I try to order one gun from their website, the website showed error signs when checking out and on the third time my order went through successfully. I ended up ordering three guns instead of one and instead of getting a full refund I am out $40 for shipping because of their website malfunctioning. so if your order says it had an error at check out, don’t believe it it probably went through”
“This may be the last time I use Palmetto State Armory. I ordered some ammo, a resetting target and a little ammo box. All items were in stock when ordered. I received shipping updates and the ammo came in a single shipment about 6 days later - acceptable. I reached out to the "help center" chat line about the remaining items, which were not even mentioned to me as being shipped yet. Chat line is terrible - "hung up" on me super quick if it takes more than 60 seconds to respond, rude and un-appreciative automated responses, etc. Two days later, the target arrived with an invoice that said the ammo box was included, which it was not. Reached out to the chat line again - same rude, quick responses stating the ammo box was still processing and they are still within their 5-7 day processing timeframe, and then they "hung up" on me again. Actually, Palmetto, it's now been 8 days and I still don't have my complete order of in-stock items! Thanks, but this is not appreciated service. What upsets me most is the terrible chat help line service.”
“I like their products, have 4 of their AK's. However, their customer service just sucks. You can never reach them. This has been ongoing for a long time. Try their website, email, chat and can never get to them. They also never reply to emails. They send an auto reply, but not helpful. They really need to step up their customer service. It's very disappointing to buy from a company and literally get ZERO help from them. Yeah, they are growing, blah, blah, blah, then HIRE some people for help.”
