“Horrendous service and couldn’t care less.
Given 8-10am delivery window, details of 2nd drop of day and would be called two drops before (so surely call first thing)
Never got a call but got an email at 9.15am again confirming the same delivery expectation.
Nothing had arrived and no call by 11am so called drivers no as provided, no answer and no return to voicemail
Went onto live chat to be told can’t reach driver and window is just a guide do I want to reschedule for another day and to take any complaints to seller. Why would I reschedule for another day if I’m the second drop of the day as surely it’s close unless hadn’t even left ?
Got an email at 11.56 to tell me delivery would be with me at 12.01 so I should prepare for this, lot of notice. eventually arrived not long after 12 with 2 un identifiable drivers (no uniforms or ID) and unmarked van, product man handled down drive and dumped on door step and damaged.
To make matters worse I had been phoned the week before by the retailer and asked to pay extra for this premium service”
“Second time ordering from retailer that uses Panther. First time we waited home during delivery window only to be texted after the window expired saying they would not be delivering - and that someone would call us to rearrange - no one called. When I called their customer service they sounded completely disinterested in our situation and just said the item had been delivered to the wrong depot and someone would call when it was rescheduled for delivery. Over the next few days they kept promising delivery only to come up with different excuses for canceling delivery. Today we were expecting another delivery from Panther from same retailer we ordered from a few months ago. We thought maybe it was a one-off. Again we had a delivery window early morning. Tried tracking part way through window and saw a message saying it was cancelled. Called Panther who couldn’t have cared less - agent sounded bored and greeted me with ‘good afternoon’ just after 8 am. Gave exact same excuse as previous time - item hadn’t arrived at their depot. Supervisor at retailer had confirmed everything with the warehouse manager yesterday to ensure our previous experience would not be repeated. I called the retailer and cancelled the order as I don’t want to wait in all weekend again listening to Panther’s excuses for not delivering. Unfortunately this delivery company is losing retailers business and we certainly won’t order from them again after having this experience 2/2 times. Reported issue to retailer and hope they follow up with someone at Panther and let them know customers are getting such bad customer service from them.”
“Dreadful service. Lost my goods, couldn’t be less helpful in tracking them and rearranging the missed delivery I paid a premium for. Cannot follow VERY SIMPLE instructions. Driver’s run up to the door and take a photo but don’t bother knocking when they do turn up and again, massively unhelpful customer service staff. Cancelled my order after being messed about by Panther and will ensure that any future purchases are from companies that DON’T use them. Avoid, avoid, avoid”
“very bad service. Wrong information on tracking information, Said it was delivered but it was just passed to third party logistic company. I have not idea when it will delivered”
