“How can panther expect 2 slim lads to deliver and install a very very heavy American fridge freezer without a truck or trolley to move it on. They should be investigated by the HSE.
Refused to remove old fridge so I had to remove the doors. Refused to remove the packing and remove doors on brand new 3k fridge freezer to get it in the house as they "only get 1p mins per job"!!
Use somebody else Samsung!
We paid extra for this and are now taking it up with Samsung.”
“Awful customer service. Have literally sent me on a wild goose chase and all I wanted to do was rearrange delivery. Four times I contacted them today and each time was wrong phone number etc. shocking”
“They run their two man professional delivery services from residential streets. Their fleet of delivery vehicles are parked badly overnight clogging up our road so people who actually live here can't park. They think nothing of blocking your drive for TWO DAYS! Unloading and dragging customer mattresses/TV's etc in the middle of the road from one van to another. Whilst blocking the entire road on a regular basis, they speed whilst on their phones and basically are taking over the road and causing distress to the people who live here.”
“useless - dropped off filing cabinet, smashed. refused to collect previous one
despite this being on my order. refused to wait whilst I phoned their boss and didn't let me see their delivery instructions - certainly would NOT use them”
“We ordered a sofa from Dunelm, we live on bottom floor. Delivery men said they would try again the next day as apparently 2 men were not enough (for bottom floor) and they needed 3 men. Heard nothing from company and had to phone them to follow up. And apparently they are not allowed to just offload the product and then ourselves to carry it in.
Then refused to deliver to us due to access issue (bottom floor) and said we refused the delivery (untrue). Useless and lazy delivery company”
“These guys came to my house without my samsung 50 inch tv. They pretended to be surprised and left. At lunchtime, the warehouse manager called me and said that they were looking for my TV, but for some reason they noted on their website that the delivery was successful. After my call, they corrected the information, but they forgot to inform Samsung about the undelivered goods. Therefore, in the evening I received congratulations from Samsung on my purchase. I called Samsung and explained to them that they were wrong. For the past 3 weeks, Samsung has not been able to say anything about my money, or about the new delivery date of the TV. They say they are investigating, although I provided them with information from the deliverer that the cargo was not delivered.”
“After paying alot of money for a product I expected it to be delivered on the time specified. My purchase was sent to Northampton Instead of Warrington, now I know when you say both them places out loud they sound familiar 😑 or even if you read them they look similar 😑. But yet I'm still waiting for my product. Zero remorse for the mess around. Zero compensation, not the delivery guys fault of course clearly admin mistake. Shameful.”
“Delivery drivers pathetically lazy - we paid extra for our delivery to be taken up one flight of stairs - didn’t want to do it and when they reluctantly did just they just dumped it in the hallway telling my wife it didn’t fit. I had to go up there and immediately got it through the door with ease.”
“Ordered bed from dunelm to be delivered 25/01/23 got a text on the morning saying only 3 out of 4 pieces had been transfered from panthers warehouse in northampton ? I believe to gateshead for delivary. I said cannot I not wait & have them delivered together? " no the 3 pieces are on the way " she told me she would sort it out & possible express delivery the next day - no reply same story next day & next day - promised a phone call today - nothing!! I asked can warehouse men not count 3/4 big boxes are not 4/4 - she went quiet & then said " have your rant we always listen !!" I asked when it would be delivered? "No idea she said - im waiting for a reply to my email I sent " pick up the bloody phone & sort it then please? REPLY I cannot do that judt email & no reply in3days.
I now have no bed working nights sleeping on sofa & no bloody answer
I paid someone to come & build it on Thursday & take my old bed away . This firm is terrible & not helpful & do not use. Am complaining to dunelm now. Xx”
“Just Received my delivery from Stewart and Jonathan from Irvine depot (ATC)
We’re very helpful and brought the delivery into my home.
We’re very polite and friendly.
Great work”
“I treated the delivery drivers for our dishwasher and washing machine with politeness and courtesy. Even offered them a cuppa.
I was met with them being rude and abrasive. Having paid for the service they refused to remove the old devices, refused to install the new ones. I just told them to leave. As a decent-sized bloke they were quite intimidating - I'd hate to think what the experience would be like if I were a more vulnerable member of society.
Shame on you Samsung for using this company.”
“Waiting on a delivery of a bed . When decided to ask for a refund due to none delivery . Panther claim they tried to get in contact numerous times.
No message left on house phone , mobil or by emails . Due to this the supplier deducted £60.00 from our refund saying we were to blame for the non delivery..
This company is a complete joke .”
“We just had a delivery from Jonathan and Stewart from Irvine depot. (ATC)
Both men were very professional and a credit to your company kept me up dates with my delivery and then helped me to take it to my living room. Fantastic work well done”
“Terrible company - twice terrible! Don’t get to choose who delivers your good but dunelm need to stop using them, delivery timescales are awful. Get told to book a date online and options are a week later!”
“After receiving confirmation of delivery of an American fridge freezer i saw the negative reviews of Panther on this site and ended up having a sleepless night as i had booked an upgraded delivery to install the new and remove the old appliance at a cost of £50. Well, I need not have worried. Two very pleasant young men arrived at their allotted time (i was able to track them to the door), they were efficient (the freezer weighs 100kg), polite and tidy. Old one out-new one in and a courtesy call from customer service to check I was happy before they left. I dont see how it could have been any better. I am very happy with the service I received.”
“I have read all the negative reviews, and cannot agree with any of them, the driver and his mate, Nas and Tariq were very polite, helpful and courteous, they were collecting a 65" tv to go for repair, in and out very quickly, took extra care not to cause any damage as it was quite awkward to get the large boxed tv out of my premise's, and they made sure all the paperwork was correct , I would defiantly use this company if I ever had to send a large fragile item”
“Failed delivery after I paid £35 to upgrade my order to after 6pm as I was at work. Got washing machine 2 days later after trying to cancel the upgraded time slot because it wasn't needed on that day was treat like a human piece of garbage by this company. Transported the washer upside down and I also paid £50 for wet installation, removal of old machine only to be told that since the machine didn't have a spanner supplied with it they couldn't install it. Fortunately I'm well equipped and had a full set of spanners. From the moment these clowns turned up at my door to leaving it took 13 minutes in total to do something I could have done myself. No quality of care for the customer disgusting treatment will never use this company again.”
