“Nothing is ever in stock. I ordered 4 different items and did 2 different orders. They write you an email that they will have it within 5-10 days. 3 weeks pass and they dont bother contact you.
AVOID!!!! You will never receive it because they dont have anything in stock.”
“That's been my worst online shopping experience! I lost 75 EUR and 3,5 months of constant email exchanges and calls with this online shop.
Placed an order end of Jan, didn't hear anything for several weeks, got in touch to find out that one product was out of stock, the reply from them was: "wait or cancel", decided to wait, in about a week received another message from them saying the product was back in stock and would be delivered within a few weeks, after a few weeks nothing happened, got in touch again and received same reply "the product is out of stock, wait or cancel". Decided to cancel and asked to reimburse to another card as the one I paid with was a prepaid card that got expired. Received confirmation that my new credit card details were sent to the Finance team. After a few weeks of not seeing the money got in touch to find out that the reimbursement was sent to the pre-paid card that got expired. Nobody in the customer service could help me with anything. I lost 75 EUR because of the terrible and absolutely incompetent customer service, misinformation and miscommunication! As mentioned in other reviews - customer services refuse to resolve any issue.
Honestly THE WORST experience I've ever had. Never thought that could help to me in Europe.
**AVOID**”
“***AVOID*** Parfumdreams at all costs because they will refuse to resolve a problem they created.
I ordered 3 fragile items and Parfumdreams carelessly put them into a box unwrapped and unprotected so they smashed into each other during transit. When I received the parcel the items could clearly be heard hitting each other and of course when I opened thde box one item was smashed. I sent them pictures of their inadequate packaging and requested a replacement of the damaged item or a refund for it and they told me to take it up with the courier! How ridiculous to blame others for what was so clearly their fault. Despite further communication I never received a refund or a replacement item. DO NOT ORDER FROM PARFUMDREAMS, EVER. O/N 82573232”
“I ordered a couple of hair products which I was charged for but never received the items!! I contacted though emails on plenty of occasions but they helped me! They said that the items were sent and delivered! When I checked with the currier they gave me a different address and signed by a person that I’ve no idea who it is! The company didn’t take any responsibility for delivering to a different address that I gave them! Never got my money back either!
This company is a SCAM!! By reading the rest of the reviews it looks like I’m not the first one to buy products from them and NEVER received them!!! Thieves!! DO NOT ORDER from these thieves!!”
“Absolutely, useless. The most unprofessional service I have received. Shambolic is euphemism when describing this atrocious company. Do not order from here. When you call customer service due to receiving the wrong item you will be placed on hold for half an hour. The management hopefully get hemorrhoid. Wasted my time.”
“I’ve received a parcel today, however the items were not in there. I was confronted with a small sample of perfume. I telephoned them immediately, was kept on hold for a considerable amount of time before I was asked to leave a message. I’ve emailed them and I’m now waiting for a response. After reading the reviews, I can’t see this being resolved. I think Trading Standards need to be made aware of the way this company operate.”
“☠️☠️☠️ AVOID AT ALL COSTS ☠️☠️☠️
I am normally a very calm, placid and polite person ☺️ but this experience for the first time, nearly made my head explode 🤯
Again, sorry to say this sounds very familiar to all the other, sigh 😕 very 😔 disappointed 😞 reviews ☹️ on here.
Emotional State Range:
🤭😫🤢🤮😡😤🤬🤯☠️⚫️
I ordered in good faith that with every hope in the world they would be a genuine outlet. How wrong could I be?!
I feel duped, stupid and angry 😤 that people should get this deplorable level of service.
I ordered 3 weeks ago and my items clearly stated they were in stock. Ordered and didn’t think anymore of it. Days passed with nothing, no communication and alarm bells started to go off in my head. Then got an email stating they had my order and were processing it. Now a week later they got around to changing status of order from processing to dispatching. I still was miffed it should take this long to process and dispatch an order that was already on the shelf in stock and put into a box?!
Another week passed and I was getting seriously 🤬 angry 😤 with being treated like a uneducated numpty. I then came across all the reviews on Trustpilot.co.uk and my heart sank underground. Too late, I should have looked on there before ordering. Sigh 😔
Anyway, now into the third week from ordering, I get a dispatch link that was linking to DHL Tracking that was blank for another 3 days. Then my package appeared to be on a diversion all around Germany. Don’t tell me it takes 3 days from site to the airport or I will vent valid unpleasantries. 😡 Grrrr 🤬 !!!
It finally arrives today in a bashed up box that looked as if it had been physically kicked around the warehouse. The contents, luckily were intact. Genuine I somewhat doubt it? I had an original to compare it to and no way is the colour, smell or texture authentic.
This is a total sham and I can only hope you are reading this before ordering from them. Parfum Dreams should be renamed Parfum Nightmares. If you are you should think how lucky you are and fair play to you for doing your homework. 👍🏻 Now don’t get me started on the free samples, they are in clear vials with handwritten labels. Yes nothing wrong with that I hear you say. Until you smell the geranium like floral clear liquid in both that were supposed to be separate fragrances. Identical. Down the toilet they went. They went nowhere near my skin. No sireee Cowboys! 🤠
My number one advice is to stick to buying from John Lewis, Boots, Superdrug Or somewhere you can 100% be assured you know they stock authentic products that you can test and smell on your flesh.
The products I got were in sealed boxes that look authentic but only when you look inside and smell product and check it’s consistency that you realise it is a BIG, FAT, FAKE!!! Ooo it really makes your blood boil. 😤😡🤬!
I deleted my account with them and will never click my mouse near their website ever again! Be very warned. 🙄🤨😟
Anyways that’s my rant over. Woohoo!🥳
Now do have a lovely day 💗 my dearies, won’t you? 🥰😌😊☀️😎 and forget this unpleasantness.
If you really can stomach more frustrated customers here is the Trustpilot Link:- https://uk.trustpilot.com/review/www.parfumdreams.de?languages=en&stars=1
🥺 Do Take Care Out There 🥺”
“I ordered very expensive hair products, that I'm using for a while now. They arrived without the original packaging, the dispensers were missing, but what's more important the bottles looked like they were opened and the consistency of the product is way thinner than what I know. Avoid at all costs, this is a scam!”
“I ordered a present 13th December and I have sent email and email and tried ringing but no answer. I recieved a box with only 1 out of 3 perfumes in and the company and now ignoring me. They took my payment twice of £190 x 2 so nearly 400 pound, which my bank had to sort as they do not respond to emails clearly. It is now 6th of January and I have no reply 1 out of 3 perfumes and I am out of pocket.
AVOID AT ALL COST SEEMS TO BE EVERY FEW CUSTOMERS THEY DO NOT COMPLETE THE ORDER AND DO NOT REPLY!
DO YOU WANT TO TAKE THE CHANCE”
“thats my second order with www.parfumdreams.co.uk - since 29th November and i still havent recieved my order - no reply to my emails - no answers to my calls
i am very disappointed - worst customer service”
“This company should get 0.
I have not received the goods two weeks after ordering. I wish I’d read reviews first.
It clearly is a scam and I am £42 worse off. They must be raking it in.”
“Servicio lamentable y pésimo. Llevo mas de 10 días para recibir un pedido y no me informan de lo ocurrido. Me cobran los gastos de envio pero en ningún momento tengo el pedido ni sé cuando lo voy a recibir. Solo se han puesto en contacto conmigo por email para contar mentiras como que no han podido entregar el pedido cuando en mi domicilio se puede entregar las 24h/dia. He intentado hablar con ellos por teléfono y es imposible. Lo ultimo es que recibiría en 1 o 2 días mi pedido y de esto hace 4 días y no tengo señal ni vista del paquete. Me parece que me están engañando!!”
“Please be warned this is a scam - they take money and do not send item. Ordered 6 weeks ago took money and said would be 3-5 days and still isn’t here.”
“Awful experience. Ordered product on 16th December. Advised via confirmation email to expect delivery between 18th and 20th. Now xmas day (ordered as gift), have tried repeatedly over the past few days to email and phone (just telephone answer line advising busy on other calls). No answer, no reply and if you go by trust pilot numerous other people in the same situation. Pay extra and actually get a product!”
“Wish 0 was an option on here.
So I order perfume on the 13th december with the promise it will come by 21st ready for christmas so I spent £190 ! Of which they charged me twice! When trying the customer care line continuously I have had no reply nor have they replied to 4 of my emails. It is now christmas day and my order is nowhere to be seen and I'm left out of pocket with christmas presents missing!!!!!
If I knew this was going to happen I just would of went to an actual shop instead of buying online!. This company is appalling”
