“Absolutely shocking company,Over a month ago I ordered two products only for DHL to defer the the items because the address was wrong ?,Got straight in touch with DHL who told me that I needed to get in touch with parfum dreams to get the address change,Well talk about banging your head against a brick wall,Absolutely useless,I really think they are on a massive bender,Hello I’m someone called a ridiculous made up name and how can I not help you today ,Do not order of this company,Over a month now,No products and no refund,Happy Xmas”
“Order placed on 13th December not received by 22nd December and when phoned reason giving is due to border closures and Coronavirus. This item should have been shipped long before border closure. No notification or communication received from them - shocking customer service. Asked to speak to a Manager was told none available”
“Nefasta. Realicé un pedido en octubre que sigue sin llegar en diciembre porque faltaba un producto. Les pedí que me anularan ese producto y me dicen que entonces no llega al mínimo y tengo que pagar 5€ de gastos de envío. Les pido que me incluyan otro producto más y me dicen que no pueden hacer cambios en el pedido. Lo que quieren es que lo anule que es lo que me sugirieron desde un principio. Quedándome sin mis productos. Nefasta atención al cliente.”
“I paid 57 euro for Xmas gift perfum, then I received email stating this is out of stock, so I requested a refund and I have not heard a word since, also tried to call their 1800 numbers no answer.
Guys it is pure scam d o n o t waste ur money”
“Such a strange experience - this does seem to be a reputable business with actual shops in Germany, that is simultaneously engaged in wholesale scamming of UK-based customers online through a subsidiary. By the looks of it, Parfümerie Akzente is legit, but Parfum Dreams has overwhelmingly negative reviews. What the hell is going on?
The website looks genuine enough, but the cracks begin to show as soon as you part with your money. The immediate massive red flag for me was the fact that I didn't receive any confirmation email. Then called up - the voice on the automated telephone system sounded like a German doing a bad impression of an Irish accent.
When I got through to someone and asked for an update, the man claimed to be pulling up my profile from my phone number (which I don't think you can do from a phone number alone) and really tried to sell it by tapping his keyboard loudly and randomly. He then told me that there was no order attached to my mobile number; when I mentioned the pending transaction with my credit card provider he told me not to worry as this will likely be cancelled in a few working days.
I'm not holding my breath on this one. I'll be disputing the transaction with my credit card provider and learning my lesson: if it looks too good to be true, it probably is.”
“First they didn’t have product in stock when charging money. Second the delivery takes ages I though will never arrive. At third bottle of shampoo was broken inside the parcel because had no wrapping at all. And last one of 5 gaur masks was missing. Terrible service. Avoid this website. It is a lottery what will you get and when will you get”
“I ordered two items as a Christmas gift for my mother , tracking stopped on 28th of November , I have tried to call several times nobody picks up, I have emailed them no response. I will no pursue through PayPal . I will never purchase from them again.”
“It is a scum company. Number doesn't exist and after 4 emails I had no reply. I ordered a perfume on the 13th November and today the 5th December I haven’t received it yet nor I have heard back from them. As far as I know this company does not exist.
Will start PayPal claim to try and recover the money.. hopefully not lost.”
“I ordered perfume on 13/11 and because the prices were good I placed a further order a few days later. The second order arrived within days, well packed and in perfect condition. I then received a Tracking number from DHL which showed half of my address was missing and therefore they were unable to deliver. I then sent 3 emails to parfumdreams customer services but as I received no reply I rang the hotline who gave me another number to ring which turned out to be DHL. The number rang out unanswered and eventually cut off. My daughter then spoke to the parfumdreams hotline and was told I would get a refund once they received the item back and the refund would be with me in “about 2 weeks”. I will be very surprised if I do receive the refund having read other reviews.”
“I think i made a mistake ordering with Parfumdreams after not receiving my goods and reading the reviews on here which are similar to the Issues I am getting. Basically DHL are reporting the address is in error, address is correct but the Postcode has one digit missing. i find this strange as i placed the order through Paypal where the address is automatically generated from your account so alarm bells starting to ring. Message sent to seller through Paypal and will start a claim to get my money back hopefully through buyer protection. Do not order from this Company!!!!”
“DO NOT USE this company, they are German rogues via a uk web address, they have stolen my money, put the phone down on me twice, hopefully as I paid through PayPal they should sort them,”
“Dreadful customer service.
I placed an order on 10th November and paid straight away via PayPal.
Order number 103098251
I received a message from parfumdreams on the 11th November to say they had cancelled my order as payment hadn’t gone through and they have me their bank details and said if I pay via their bank they will send my order.
I checked my PayPal and found the payment had gone through so I messaged them back and got another reply saying my order is cancelled.
I waited until today 18th November and I emailed them once again saying... if you are not going to send the item I ordered can you please refund my payment.
I got an almost instant reply again stating my order had been cancelled, then another one a few minutes later to say they would not be refunding me because I had cancelled.
Their customer service is shocking and I have now had to open a dispute with PayPal to get my money back.
I would not recommend this company to anyone and if you do choose to use them pay by PayPal so you can claim your money back when parfumdreams refuses to help.”
“Ordered and took my money on 5th of November,20 and stated that it will arrive on 11-13th November,20. Nothing arrive yet and it is now 17th November,20. After reading all the reviews today, i am wondering whether Is this company a scam? Can someone tell me what is going on? Where is my order?”
“Took my money on 5th November and getting nonsensical emails saying I put the parcel on hold and they can't initiate an investigation until after the 17th November! It's a Christmas present. Just as well I ordered in good time to buy elsewhere but when if ever do I get a refund?”
“DO NOT ORDER from this company, they delivered an empty box !!! and did everything other than help me when i complained , i have since read other reveiw s and see they have previous for this.
Sad that we order items with our hard earnt money and they cheat us .”
