Partyrama.co.uk Reviews

Name: Partyrama.co.uk
Rating: 4.37

4.4 Rating 211 Reviews

84 %

of reviewers recommend Partyrama.co.uk

Company Reviews

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Metrics

4.4

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

01908261280

Email:

sales@partyrama.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am one unhappy customer! I understand it's not your fault Partyrama but please review your chosen delivery company (FedEx). I ordered party supplies almost a week before my son's 4th Birthday, all PJ Masks as he loves them. Paid almost £6 for next day delivery. The parcel arrived from the Partyrama warehouse very quickly and was put on FedEx truck at 9am on the day of scheduled delivery. It was the only day my son and I had off, we stayed home all day waiting for that delivery. It never came! Considering I paid for next day delivery and I live about 10 min away from a local FedEx facility! The next morning I rang FedEx customer service, the woman went to track my parcel and told me exactly what I was already seeing on my computer when I tracked it myself so that was no help! I told her because they didn't deliver I will have to contact Partyrama and ask for a refund of my order which was £60. All she did was apologise, no explanation why it wasn't delivered! After the call I'm checking my parcel's status online, it says will be delivered today which was a surprise because I did not asked for it to be delivered, I told the woman I'm gonna get a refund! That day it wasn't delivered either. I rang Partyrama and a very nice lady told me she's gonna contact FedEx and find out what's going on and refunded the delivery charge for me. Then she rang me back and told me FedEx are going to contact the driver directly and have it delivered by 6pm and that the driver is in the area so it wouldn't be a problem. I had to cancel my plans for the evening and was once again waiting for that delivery. But what they haven't told you Partyrama is the fact that on that day, my parcel wasn't even out for delivery, it was sat at their local facility! Then it wasn't delivered Saturday! Today! My son's Birthday! They deliver it today! On my son's Birthday! Things for his party!!!!!!!! At 4pm!!!!!!!!! Thank God we weren't home because I wouldn't have accepted this late and irrelevant delivery! And the delivery guy didn't even tick on the note whether the parcel was left in a safe place, with the neighbours or taken back to local facility! Completely acceptable! Please have a serious word with FedEx because their poor service cost you my £60 order which I am going to refund as it's not relevant anymore. It was my first ever order with you and my trust is completely ruined. And because of the delivery issues sadly I doubt I'll be ordering anything again.”

Helpful Report

Posted 5 years ago

“Bought a photo balloon and paid for Saturday delivery. Balloon didn't turn up and I wasn't contacted about this until Monday. Was given a refund but no conciliation balloon. Won't use again”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. We are very sorry that your balloon was not delivered on Saturday as requested, the order was dispatched on Friday on a Saturday delivery and this should have been delivered to you. We are closed on the weekends, unfortunately we did not find out there was a problem with order until the Monday I’m afraid. The refund has been issued and should be showing in your account by now. Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 9 years ago

“Very helpful on phone and goods arrived promptly as stated. Always good customer service. Thanks.”

Helpful Report

Posted 9 years ago

“Delivery time excellent. Actual balloons and connectors were excellent. Was disappointed with the helium cannisters. At most each one only did about 15 balloons. Not what it said on the tin, which was 35!”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. We cannot see you have contacted prior to leaving your feedback. We are sorry to hear that you only managed to inflate 15 balloons form our 30 balloons cylinder, this is very unusual for this to happen. Did you use the sizer that came with the cylinder? If the balloons where inflated to 12” you have received the correct number of balloons from the cylinder. Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 9 years ago

“I thought the things I chose were cheep,now I know why.Every thing was poor quality.”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. We are sorry to hear that you are unhappy with the quality of your items, we sell 100's of this will only positive feedback. If unused you can send them back to us for a refund, Thank you and sorry for any inconvenience. James (Customer Services Team)

Posted 10 years ago

“Package (which was not cheap) was poorly packed with many items folded and creased and needing remedial action before being able to be used.”

Helpful Report

Posted 10 years ago

Hello thank you for your feedback that you have left with us today. We cannot see you contact us prior to leaving your feedback. We are sorry to hear that your order was damaged upon delivery, As a company we strive in making sure all our customer’s orders are delivered in perfect condition. So we can make improvements within a packing department do you have any images of how you received the parcel, if you do could we kindly ask you to send them to sales@partyrama.co.uk. Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 10 years ago

Partyrama.co.uk is rated 4.4 based on 211 reviews