Partyrama.co.uk Reviews

Name: Partyrama.co.uk
Rating: 4.37

4.4 Rating 211 Reviews

84 %

of reviewers recommend Partyrama.co.uk

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4.4

Based on 211 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

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Phone:

01908261280

Email:

sales@partyrama.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of money helium only did small amount if 9 inch balloons and they call you a liar will never use again”

Helpful Report

Posted 6 months ago

“Very poor service Non delivery of item and order was then cancelled without my request Ruined surprise celebration Had even received email confirmation of next day delivery Customer services were involved but were not willing to even send on subsequent days Advise against a company that does not have any goodwill”

Helpful Report

Posted 2 years ago

“Absolutely pants, delivery did not turn up, emailed twice and never responded in any way shape or form. I do not blame them for the delivery that went somewhere else, I DO blame them for absolutely no contact after the order. Money got, support not!”

Helpful Report

Posted 2 years ago

“Ordered helium canister, specified it was for my son’s 10th birthday five calendar days before. FedEX guys turned up when I was at home and made no effort to check that I was at home; I was waiting! Ridiculous. Received email after to alleging they tried to deliver and nobody was home. Advised that the delivery will be on Monday by 17:00. Shocking. My son’s birthday will have already happened by then. Very unhappy customer in London. I will demand a refund.”

Helpful Report

Posted 4 years ago

“Terrible Customer Service! I ordered some decorations for Halloween. Entered my current address in the delivery section but as I paid with my Paypal Account, they sent the parcel to an old address that was linked to this account. I called their customer service to ask if they could retrieve my parcel but it had been delivered to the wrong address and they don't do any refund in that case. I specifically asked for a 3 days delivery as I was on holiday and was not able to check my emails etc. Yes, Party Rama sent me the invoice with the wrong address on top, but I could not do anything about it as I was away and only saw my emails now! Parel delivered to a total stranger and I got charged for it! Waste of time and money! No need to ask for a delivery address if you will send it to an old one attached to your Paypal Account! And the 'money-back guarantee' advertised on the home page is clearly a lie!”

Helpful Report

Posted 4 years ago

“Appalling customer service. Balloon arrived at hospital with no card so the recipient had no idea who it was from. I have emailed 3 times over the past 2 days and have still not had a reply. Phoned 5 times and the phone rings off.. I will not be using them again & suggest anyone thinking of using them places their order elsewhere.”

Helpful Report

Posted 5 years ago

“AWFUL!! So dissapointed. Ordered a personalised hellium balloon for my best friends leaving do. I ordered in plenty of time but paid the extra £5.95 for next day delivery just to be safe. The next day I still hadnt recieved the balloon and called the office. The guy I spoke to, 'Barrett', said the order had been despatched and I should recieve shortly. I wanted to confirm it had been sent to the correct address but he said 'oh, I seem to have a different address. I asked him what address he had and he just said 'oh no, dont worry its fine'. On the third day, after still not receiving the balloon, I tried calling. Someone answered then hung up. I then emailed and was told my balloon had been delivered and signed for by A.Smith. THere is not A Smith at my address. I then called again and spoke to someone who said they would look into it and get back to me in 10 minutes. He never called back. I called AGAIN, and this time actually spoke to a lady who was very sympathetic and actually honest with me. She said there had been a glitch on the system and around 10 orders had been sent to the wrong address. She did actually try and help me but there was nothing she could do. It was too late. I understand that these things cant always be helped, however my issue is that apparently they were well aware of the problem when I placed the order. The guy I first spoke to even seemed to realise there was a problem but choose not not try and rectify it, which is so annoying and there was still time. I will not be using this company again!!”

Helpful Report

Posted 6 years ago

“Last year I order the palm tree drinks cooler and it came with a puncher and a plaster over the hole I hope this year they won't be the same as I will return them this year also I just placed a £50 pound order and forgot to add on my backdrop I then called as I didn't want to pay double delevier cost weighty so and the man was extremely unhelpful and told me to pay agin”

Helpful Report

Posted 7 years ago

“Made an order that didn't come then was meant to gave a new order come 8am next day and it didn't come till 10 so was to late. I then had to chase them for my refund a week later.”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. Your order was dispatched on Wednesday 16th and the delivery was made on Thursday 17th, unfortunately the delivery driver left the parcel safe through your side gate and it’s our understanding that this could not be located. We started an investigation with our couriers FedEx, unfortunately to no no avail . We then agreed over the phone to have the order dispatched again on a Saturday pre-12pm delivery and we have this down as refused a 10am? Once we received the refused order back from our couriers a full refund was issued back to your PayPal account. Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 9 years ago

“Items did not arrive on time, despite speaking to the sales team I was assured the delivery would be met. Very let down! I was then told the order was cancelled and no payment would be taken. Payment was indeed taken and I had to chase for a refund. Awful customer experience on multiple occasions, will not be using again.”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. We are sorry there was an overview on your order, we overlooked the fact that you had ordered pre-order items which take 3-5 days for us to get in, we are sorry about this and the member of our team that you spoke to has been retrained in this department. With regards to payment this is taken straight away as soon as the order is placed, we can see a full refund has been given and this should be showing in your account. Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 9 years ago

“Unfortunately we did not receive the order from Party Rama in time for our event. We also sent an email but have had no feedback. Therefore, we are very disappointed. Let's hope that they come back to do the right thing and refund us.”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. we cannot see that you have contacted us prior to leaving your feedback with us. Your order was received on 2nd July at 16.59pm, our next day cut off is 16.00pm, due to this the order was dispatched on the 3rd on the 2 working day shipping option that was selected, we have this down as delivered on the 4th? Thank you and sorry for any inconvenience caused. James (Customer service)

Posted 9 years ago

“I have not received my order, a”

Helpful Report

Posted 9 years ago

“I ordered some supplies for my son's birthday party and paid extra for the 24hr delivery. However one of the items was a special delivery item which couldn't be delivered in 24hrs. There was no mention of this when I ordered my items and it certainly wasn't flagged up on the website when I pain the £7 24hr delivery charge. When my items then didn't turn up in 24hrs and I contact Partyrama the person I spoke to was incredibly rude and unhelpful. He basically said it was my fault for ordering something that couldn't be delivered in 24hrs even though there was no clear mention of it on the site and they had taken the payment from me. I asked for a refund as the goods were too late for my sons party. He said he would do that and then just put the phone down on me. Incredibly bad service, I would NEVER use Partyrama again, awful.”

Helpful Report

Posted 9 years ago

“I payed for next day delivery, didn't come and have never had the refund!”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. We dispatched the order on Wednesday 11th, unfortunately the parcel was miss routed which unfortunately caused a 24hr delay on the order, we can see by the tracking that the order was delivered on Thursday 12th. We will refund you down to a two day delivery. Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 9 years ago

“Still not received item!!!”

Helpful Report

Posted 9 years ago

Hello and thank you for your feedback. We cannot see you have contacted us prior to leaving this. We are sorry to hear that you have not received your order yet, this was dispatched by royal mail on Friday 6th and should have been with you by now! We will have a another order dispatched to you straight away via courier and this will be with you in the next few days. Thank you and sorry for any inconvenience caused. James (Customer service team)

Posted 9 years ago

“I was very disappointed in the quality of product I received, the balloons did not last they exploded even when not over inflated.”

Helpful Report

Posted 10 years ago

Hello and thank you for your feedback. We cannot see that you have contacted us prior to leaving your feedback with us. We sell 100’s of these helium packages every week with only very positive feedback, it’s very unusual for a balloon to burst when not fully inflated. Do you have any of the balloons you could post back to us? Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 10 years ago

“The part of the website I was using - personalised banners - was not easy to use and somehow I seem to have been sent two of the same banner rather than what I ordered (or thought I had ordered). I have sent an email to customer services explaining that my order is not correct and noone has bothered to come back to me....but you are very quick to request feedback! Hence I have to rate you as very poor right now - dificult to use website, wrong items sent, no-one has responded to my email.”

Helpful Report

Posted 10 years ago

Hello thank you for your feedback. We did receive your email yesterday and this was replied too, have you checked your spam/junk box just in case it has gone in there? We are sorry that you were sent two of the same sashes, we are in the process of having another sash printed, this will be dispatched today on a next day delivery and will be delivered to you tomorrow. Thank you and sorry for any inconvenience caused. James (customer service team)

Posted 10 years ago

Partyrama.co.uk is rated 4.4 based on 211 reviews