“Diane Welty at Patient Care Medical is a wizard. For 2.5 months she worked to fill my prescription, even supplying backups that prevented a recurrence of my UTIs. She upped the prescription so that I got 3 months of supplies lowering my stress level considerably. They are on time and do what they say. Wonderful!”
We're sorry to hear about troubles with your prescription, Theresa. Making sure our customers feel heard and that supplies arrive on time is our priority. We're glad Dillon could help.
“She was very helpful. We really appreciate her kind help with this new health issue that we face. She went out of her way to promptly get us samples and called to be sure that we received the supplies on time. She is a great asset to your company and she represents you well.”
“My representative was responsive, quick, and made sure that all of my needs were met. It’s nice having only one person to work with instead of dealing with a different person each time you call.”
This is great to hear, Jennifer! We believe it is important our customers feel heard and that we respond with the personal care Patient Care is known for!
“I desperately called your number on a site that came up when I searched for coude catheter. Adam took over from there, cleared our insurance and communicated with the Urologist, sent an overnight sample box with coude choices. We have 90 day supply now. We are so grateful to Adam and Patient Care. Adam stayed in touch throughput. Thanks for such personal and kind service.”
Representatives like Adam are here for our customers every day for just these reasons. We know how difficult it can be to get supplies right every time and when you need them. We're so happy to hear about your experience.
“Diane Welty has been a breath of fresh air. She is consistently approachable, knowledgeable, forthcoming, friendly, funny and overwhelmingly helpful. If there is no obvious solution to a supply problem, she always finds a less obvious but equally effective walk-around. She picks up on the second ring, and if she cannot, I know she will return my call within minutes. I believe she truly cares about her clients, and I cannot think of a higher compliment. I am so glad to have Diane as my Patient Care agent -- I know I'm in caring, capable hands.”
“Adam was extremely helpful to me while I was in a difficult situation. He ensured that I received some catheters to get me through until others arrived in the shipment. He has always been prompt and helpful in providing me with the information I needed.”
“Trevor Teegarden was extremely helpful in helping me re: getting my
much needed catheters. He took the time to follow-up and make sure
they had arrived etc.
One does not find many -if any- employee like Trevor.
I look forward to working with him in the future.
MLW”
“Excellent customer care service. Michael C. went above and beyond to provide my supplies/catheters when several other companies failed.
Thank you for helping to improve my quality of health care which is very important for me to continue to maintain a healthy lifestyle.”
