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Pediwear Reviews

4.9 Rating 6,529 Reviews

98 %

of reviewers recommend Pediwear

Company Reviews

Product Reviews

4.9

Based on 6,529 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01422 367609

Email:

msmall@pediwear.co.uk

Location:

24 Westgate HALIFAX, HX1 1DJ

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Pediwear 5 star review on 15th November 2022

Pediwear 5 star review on 25th October 2022

Pediwear 5 star review on 25th October 2022

Pediwear 5 star review on 25th October 2022

Pediwear 5 star review on 25th October 2022

Pediwear 5 star review on 12th September 2022

Pediwear 5 star review on 17th August 2022

104

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Un serio punto di riferimento per chi ama le belle e buone scarpe come me,seri professionisti ti assistono all'ordine,soddisfatto delle mie Loake Royal consiglio a tutti i propri acquisti ad occhi chiusi,mi hanno consegnato le scarpe molto prima del tempo stimato per mancanza del numero in magazzino,grazie ancora a tutti il team.....al prossimo paio di scarpe.”

Posted 6 years ago

“The shoes are Perfectly good, and the customer service is also excellent. I hope you will soon be back on the market to continue your good work”

Pediwear 5 star review on 25th October 2022

Posted 1 year ago

“Worst customer service ever”

Posted 7 years ago

I note with regret your review - I am very sorry to hear how unhappy you are with regards to this matter. Customer satisfaction is very important to us and we endeavour to exceed expectations whenever possible. I think there were some areas we could have done better with your order - though I have to confess that I cannot find evidence of 'the worst customer service ever'. I note that on the 1st of December we sent you an email advising you your order would take up to 12 working days. We were extraordinarily busy at this time – we found ourselves unable to meet the delivery times we advised in the days following your order. Some of this was due to being extra busy, but we also experienced unexpected staff absence from key personnel. It is very difficult for a small business to adapt to such unexpected staff issues. However, I note that at 12 working days we despatched your order with a revised delivery date. I accept it would have been better if we had given you a more accurate delivery date. We know how important accurate delivery dates are to customers, so please do accept our apologies that this part of your experience was not up to our usual high standards. With regard to the shoe tree, as we advised, our own records show that the shoe tree was included – we have to weigh all our parcels and the weight shown for your parcel indicates that shoe trees must have been present at despatch. I would note that we have offered to replace the shoe trees without any question - partly in view of delays with your order we decided against investigating the matter. We find it difficult to understand that you should retain such a low opinion of us given how this matter was dealt with. With regard to your reasons for returning the shoes it is our firm belief that they are not faulty - but whilst we do not think that these shoes warranted return we have accepted them and offered to replace them without charging for outgoing shipping. Again, I find it puzzling that our customer service should be rated so low on this basis. I hope you will accept our apologies regarding the initial delays and perhaps you might reconsider our position in relation to the return. We hope to hear from you regarding the replacement. Regards Mike Small Pediwear

Posted 7 years ago

“Incompetence, sending the wrong shoes after failing to tell me that the ones I had ordered were no longer available, and then requiring me to arrange for the return of these shoes at my cost in order to extract a refund from these tight fisted muppets. Never again - horrendous, condescending and lazy would sum up my view, Stephen Bentley offers the worst customer service of anyone I have ever had the misfortune to engage with.”

Posted 7 years ago

Dear Customer Thank you for your review. I was very concerned to read about your views on our customer service - which is very important to us. I have taken some time to read through the correspondence and speak to Stephen about the matter. We are very sorry that we sent the wrong shoes to you. I can only imaging how frustrating this must be. Stephen has already explained the circumstances surrounding this mistake - and although it was very unusual ultimately it was our fault and we should have done better. I was quite relieved to read Stephen's email to you which was apologetic and explained circumstances. Not only did he apologise for the mistake he was also very apologetic about the fact that you would need to repackage and return the shoes to us. He also offered a sum to compensate you for your inconvenience. It is my impression that whilst you were understandably frustrated at receiving the wrong shoes, it was the misconception over the return which caused the most consternation. You were under the impression that we could simply advise DHL to come and package and collect the parcel. You have interpreted our failure to do this as poor customer service. Unfortunately, it simply is not possible for us to do this. Whilst we certainly were a little surprised at your objection to having to return the parcel yourself, we would not dream of denying you such a service if it was open to us - particularly for an incident where we were at fault. It might be interesting for you to consider that since 1999, you are only the second customer who has objected in this way when asked to return a parcel. In conclusion I apologise again for sending you the wrong shoes and the inconvenience this has caused. We certainly never set out to upset our customers but errors do occur and we endeavour to resolve these as quickly and seamlessly has possible. Having looked into this matter in detail I cannot agree with the polarised negative view you have portrayed. However we remain sorry to have lost you as a customer. Regards Mike Small Pediwear

Posted 7 years ago

“Amazingly beautiful and fits perfectly. Will absolutely recommend!”

Pediwear 5 star review on 12th August 2022

Pediwear 5 star review on 12th August 2022

Posted 1 year ago

“Waiting for delivery more than one month and counting... no mention of possible long delays on their website... I had to waste lot of time in writing emails to them and tracking package... and ... they offered to just refund shipping cost... I wonder how they could even ask to pay for shipping... I can not recommend.”

Posted 3 years ago

Dear Customer We are sorry to receive your review of our services. Customer service is very important to us as a small family run business, we do not want any customers to be left so dissatisfied. During a global pandemic and with Brexit only just recent history, we have found deliveries to be very unpredictable. Some are arriving on time, others are being delayed as you have found. We provide a tracking number at the time of despatch, but unless a customer contacts us we have no way of being aware of any delay in delivery. As soon as you contacted us we contacted Parcelforce and shortly afterwards instigated an investigation with them. However, having reviewed our communications with you I am very sorry to have found that we were indeed below our usual standard, having promised information by certain times on more than one occasion which we did not deliver. I hope you will accept our apologies and assurances that this is most unusual. I note that we provided detailed information regarding the situation on each occasion we replied to you. In summary we accept and apologise for the failure in our communications. We refunded your shipping very early on in this process. We retain responsibility for ensuring the delivery of your boots and I have spoke to our time to ensure there are no further failures in our response times. We are sorry that your experience has not been of our usual high standard. Kind Regards Mike Pediwear

Posted 3 years ago

“I have not received my purchase.”

Posted 3 years ago

“Wonderful proof that in product quality, service and price that an independent UK company can beat those invasive American giants”

Posted 4 years ago

“Very easy to order.”

Posted 4 years ago

“Excellent service, very fast shipping and impeccable shoes, what more do you desire?”

Posted 4 years ago

“Would like too compliment the excellent staff at Pediwear. From my initial enquiry regarding product availability and the knowledgeable advice I received from Nathan in respect of Brand sizing and fit was exceptional and indicated that the staff are truly dedicated to providing a customer service of the highest Standard, The team from all the relevant departments involved in processing my order and the communication I received In respect of its status was excellent. Thank-you to all involved Nathan, Anita and Louise for your service and for ensuring a speedy despatch of the goods.”

Posted 4 years ago

“Extremely poor after sales. Spent nearly £300 on a pair of Barker Glencoe boots, they failed within weeks. Sent back to Pediwear at my cost, took them a week to send back to Barker, continuously had to chase them for updates as Pediwear failed to keep their promises and update me when they said they would. Ended up putting a PayPal claim in. They just refunded the boots, no explanation or apologies. I will not buy for them or subsidiaries ever again.”

Posted 5 years ago

“I ordered the Loake Newbury boots could not be happier with them and the excellent customer service i recieved .The price pledge was very welcome as were the free gifts of a tin of polish, shoehorn,and a pair of socks due to a slight delay with recieving my order. I highly recommend Pediwear thanks will definatly use you again”

Posted 5 years ago

“My selected shoes were available at a very competitive price; delivery was fast, shoes in perfect condition along with some complimentary shoe products. Excellent experience.”

Posted 6 years ago

“Extensive selection of shoes, very good website and excellent after sales service. The fulfilment could be improved: 4-5 days for a pair of shoes (should be next day really for the price of the shoes on offer). Packaging should be re-usable for Returns purposes; the brown paper packaging and sellotape felt a bit 1980's”

Posted 6 years ago

Dear Mr Howkins Thank you for your review and kind comments regarding our service - it is very pleasing to hear how well our after sales service was appreciated. I checked your order regarding the despatch time - your order was placed at after 9 o' clock on a Friday morning. It was despatched on the following Monday which is within one working day - as we advised on the email we sent to you. Unfortunately, none of the couriers we operate with provide collections over the weekend, so Monday was the earliest possible despatch date. The wrapping issue is a difficult one. Our current packaging procedures have been arrived at after nearly ten years of experience of shipping shoes worldwide - not quite 1980s, 1999 to be precise! There are a great many factors being considered, from customer satisfaction to cost (which ultimately impacts the customer) and environmental considerations. Fortunately, the vast majority of comments we receive regarding the packaging are very positive - but we are always listening to suggestions and are grateful for your suggestions. Once again we are grateful for your review and suggestions - and the fact that you gave us 4 stars despite your concerns regarding the despatch time and packaging. We hope we can be of service again soon. Kind Regards Mike Small Pediwear

Posted 6 years ago

“Delivry to SIngapore was so fast, and my request to deliver after the Chinese New Year is correctly done.”

Pediwear 5 star review on 20th March 2018

Posted 6 years ago

“As this was a present we hope they will be delighted with it”

Posted 6 years ago

“Super fast shipping, well packed and some bonus polish in the box. Very happy”

Posted 6 years ago

“Recently purchased a beautiful pair of Trickers Stow in Kudu leather. Shoes have exceeded all my expectations and arrived very fast to the USA. I believe Pediwear provides very good value with quality products and great service. Communication is always very good and all questions are typically answered very quickly! Over all, extremely satisfied!”

Posted 6 years ago

“The service was excellent. The product arrived very swiftly and the packaging was amazing! The slippers are perfect.”

Posted 6 years ago

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Pediwear is rated 4.9 based on 6,529 reviews