Pediwear Reviews

Name: Pediwear
Rating: 4.88

4.9 Rating 6,529 Reviews

98 %

of reviewers recommend Pediwear

4.9

Based on 6,529 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01422 367609

Email:

msmall@pediwear.co.uk

Location:

24 Westgate HALIFAX, HX1 1DJ

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Pediwear 5 star review on 15th November 2022

Mr Collins

Pediwear 5 star review on 25th October 2022

Mr Nguyen

Pediwear 5 star review on 12th September 2022

Mr Ardila

Pediwear 5 star review on 17th August 2022

Mr RICHARD

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not satisfied at all. Placed orders twice of different items, canceled both time at the end due to technical problems or whatever.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review. We are very sorry regarding the availability of the items you ordered. It does appear that you were extraordinarily unlucky with your orders. We did have some temporary technical problems which briefly meant that we experienced this problem - which is usually very rare. Whilst I appreciate we might find it difficult to win back your faith in our services we will email separately regarding this matter. We hope that you are enjoying the other products that we did send to you? Kind Regards Mike Pediwear

Posted 2 years ago

“I wish I could. I'm waiting since mid-February. Unfortunately, Pediwear went cheap and used Royal mail to delivery my goods. Even thought it was a whopping 20 pounds of delivery costs. I need to wait another week(march 24th) before having declared the goods lost in transit and eventually re-order..or go somewhere else”

Helpful Report

Posted 3 years ago

Dear Customer Thank you for taking the time to leave your review. As a small family run business, customer service is very important to us - and wherever possible we will endeavour to resolve any issues our customers encounter. It is particularly concerning since we know you are a valued regular customer. Our shipping methods are very carefully considered in order to provide reliable cost effective shipping. They are based on two decades of experience shipping world wide including feedback and reviews from our customers. It would simply not be in our interests or that of our customers to choose cheap unreliable couriers. The cost of shipping by Royal Mail to us was £24, £4 more than we charged you. Your order contains heavy glass jars which incur additional cost, since we are charged by weight. We reduced the shipping cost for you and actually charged you less than we should have. We think the shipping rate for your order was very competitive. As we are all aware there is a world wide pandemic affecting so many aspects of our lives at present. This has resulted in some delays in deliveries world wide, with delays at customs being a particular problem in Canada. This problem has not affected all orders, but unfortunately yours seems to have been one of them. We have kept you informed with prompt responses to your emails and promised a refund on 24th March at the point when the item will be considered officially lost. In addition to this, in the last week, we have developed and implemented a new system which monitors our orders after despatch, in order to assist customers with delayed orders. We are also actively considering a change to DHL for deliveries to Canada, as you are aware. Please allow us to reiterate our shared frustration that this order has taken so long, and repeat our commitment to providing your refund if the parcel has not been received in three days time. Your sincerely Mike Small Pediwear

Posted 3 years ago

“Waiting for delivery more than one month and counting... no mention of possible long delays on their website... I had to waste lot of time in writing emails to them and tracking package... and ... they offered to just refund shipping cost... I wonder how they could even ask to pay for shipping... I can not recommend.”

Helpful Report

Posted 3 years ago

Dear Customer We are sorry to receive your review of our services. Customer service is very important to us as a small family run business, we do not want any customers to be left so dissatisfied. During a global pandemic and with Brexit only just recent history, we have found deliveries to be very unpredictable. Some are arriving on time, others are being delayed as you have found. We provide a tracking number at the time of despatch, but unless a customer contacts us we have no way of being aware of any delay in delivery. As soon as you contacted us we contacted Parcelforce and shortly afterwards instigated an investigation with them. However, having reviewed our communications with you I am very sorry to have found that we were indeed below our usual standard, having promised information by certain times on more than one occasion which we did not deliver. I hope you will accept our apologies and assurances that this is most unusual. I note that we provided detailed information regarding the situation on each occasion we replied to you. In summary we accept and apologise for the failure in our communications. We refunded your shipping very early on in this process. We retain responsibility for ensuring the delivery of your boots and I have spoke to our time to ensure there are no further failures in our response times. We are sorry that your experience has not been of our usual high standard. Kind Regards Mike Pediwear

Posted 3 years ago

“I have not received my purchase.”

Helpful Report

Posted 3 years ago

“Extremely poor after sales. Spent nearly £300 on a pair of Barker Glencoe boots, they failed within weeks. Sent back to Pediwear at my cost, took them a week to send back to Barker, continuously had to chase them for updates as Pediwear failed to keep their promises and update me when they said they would. Ended up putting a PayPal claim in. They just refunded the boots, no explanation or apologies. I will not buy for them or subsidiaries ever again.”

Helpful Report

Posted 5 years ago

“Worst customer service ever”

Helpful Report

Posted 7 years ago

I note with regret your review - I am very sorry to hear how unhappy you are with regards to this matter. Customer satisfaction is very important to us and we endeavour to exceed expectations whenever possible. I think there were some areas we could have done better with your order - though I have to confess that I cannot find evidence of 'the worst customer service ever'. I note that on the 1st of December we sent you an email advising you your order would take up to 12 working days. We were extraordinarily busy at this time – we found ourselves unable to meet the delivery times we advised in the days following your order. Some of this was due to being extra busy, but we also experienced unexpected staff absence from key personnel. It is very difficult for a small business to adapt to such unexpected staff issues. However, I note that at 12 working days we despatched your order with a revised delivery date. I accept it would have been better if we had given you a more accurate delivery date. We know how important accurate delivery dates are to customers, so please do accept our apologies that this part of your experience was not up to our usual high standards. With regard to the shoe tree, as we advised, our own records show that the shoe tree was included – we have to weigh all our parcels and the weight shown for your parcel indicates that shoe trees must have been present at despatch. I would note that we have offered to replace the shoe trees without any question - partly in view of delays with your order we decided against investigating the matter. We find it difficult to understand that you should retain such a low opinion of us given how this matter was dealt with. With regard to your reasons for returning the shoes it is our firm belief that they are not faulty - but whilst we do not think that these shoes warranted return we have accepted them and offered to replace them without charging for outgoing shipping. Again, I find it puzzling that our customer service should be rated so low on this basis. I hope you will accept our apologies regarding the initial delays and perhaps you might reconsider our position in relation to the return. We hope to hear from you regarding the replacement. Regards Mike Small Pediwear

Posted 7 years ago

“Incompetence, sending the wrong shoes after failing to tell me that the ones I had ordered were no longer available, and then requiring me to arrange for the return of these shoes at my cost in order to extract a refund from these tight fisted muppets. Never again - horrendous, condescending and lazy would sum up my view, Stephen Bentley offers the worst customer service of anyone I have ever had the misfortune to engage with.”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your review. I was very concerned to read about your views on our customer service - which is very important to us. I have taken some time to read through the correspondence and speak to Stephen about the matter. We are very sorry that we sent the wrong shoes to you. I can only imaging how frustrating this must be. Stephen has already explained the circumstances surrounding this mistake - and although it was very unusual ultimately it was our fault and we should have done better. I was quite relieved to read Stephen's email to you which was apologetic and explained circumstances. Not only did he apologise for the mistake he was also very apologetic about the fact that you would need to repackage and return the shoes to us. He also offered a sum to compensate you for your inconvenience. It is my impression that whilst you were understandably frustrated at receiving the wrong shoes, it was the misconception over the return which caused the most consternation. You were under the impression that we could simply advise DHL to come and package and collect the parcel. You have interpreted our failure to do this as poor customer service. Unfortunately, it simply is not possible for us to do this. Whilst we certainly were a little surprised at your objection to having to return the parcel yourself, we would not dream of denying you such a service if it was open to us - particularly for an incident where we were at fault. It might be interesting for you to consider that since 1999, you are only the second customer who has objected in this way when asked to return a parcel. In conclusion I apologise again for sending you the wrong shoes and the inconvenience this has caused. We certainly never set out to upset our customers but errors do occur and we endeavour to resolve these as quickly and seamlessly has possible. Having looked into this matter in detail I cannot agree with the polarised negative view you have portrayed. However we remain sorry to have lost you as a customer. Regards Mike Small Pediwear

Posted 7 years ago

“I was looking at a wingtip last week and didn't find my size in stock. I messaged the customer service and asked them to double check if they still have stocks since the model I wanted appears in the product line-up when I filter by size but doesn't when I go to product page. Earlier this week, the model appeared in my size so I immediately bought it. But I got an email yesterday and was told that they no longer have that in my size and the last pair was old shortly prior to receiving my order and as such are unable to complete this transaction. It's really frustrating because I inquired a week prior for them to check it in my size.”

Helpful Report

Posted 9 years ago

“I ordered a pair of Loakes shoes in size seven. I received a pair of size six shoes in a box marked size seven. I returned the shoes for an exchange for the correct size and received an email saying that the return postage would be refunded and the correct size sent to me. Quality I thought. Then another semi - rude email saying that Pediwear could not help me at this time and that they hoped I would return in the future. In got a refund for just the shoes. IT COST ME £10 FOR THE COST OF RETURNING A MISTAKE MADE BY PEDIWEAR. NO SHOES FOR ME AND £10 WASTED.”

Helpful Report

Posted 11 years ago

“Shortly after I placed this order (I'm from the U.S.), my bank called me to let me know that my credit card information had been breeched and that several very large purchases in the UK had been attempted. Order online with caution. Their security seems very flawed. Also, two + weeks later, the purchase hasn't been received.”

Helpful Report

Posted 11 years ago

“Unknown”

Helpful Report

Posted 12 years ago

“Unknown”

Helpful Report

Posted 12 years ago

“I had to write emails chasing my order. Received very poor communication. I would have expected a better standard of service having read other 'online' reviews.The price of the goods was competitive”

Helpful Report

Posted 12 years ago

“very poor delivery”

Helpful Report

Posted 12 years ago

“considering that Pediwear have taken my money”

Helpful Report

Posted 12 years ago

Pediwear is rated 4.9 based on 6,529 reviews