Pediwear Reviews

Name: Pediwear
Rating: 4.88

4.9 Rating 6,529 Reviews

98 %

of reviewers recommend Pediwear

4.9

Based on 6,529 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01422 367609

Email:

msmall@pediwear.co.uk

Location:

24 Westgate HALIFAX, HX1 1DJ

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Pediwear 5 star review on 15th November 2022

Mr Collins

Pediwear 5 star review on 25th October 2022

Mr Nguyen

Pediwear 5 star review on 12th September 2022

Mr Ardila

Pediwear 5 star review on 17th August 2022

Mr RICHARD

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like to buy English shoes in 11.5. I wear a 12 U.S. size but find 11.5 UK fits the best. Unfortunately these loafers I bought were a little bigger than normal but with the price I’ll suffer through.”

Helpful Report

Posted 1 year ago

“Pediwear is a very good retailer of close out English shoes, that to some may not be approachable. However, they have fallen on hard times, so if you know your British made she stuff you can snag a true bargain.”

Helpful Report

Posted 1 year ago

Dear Customer Thank you for your review of our customer service and for encouraging other customers to purchase from our closing down sale. We wish to be clear that at no time have we declared that we have fallen on 'hard times' and that this is purely speculation on the part of yourself, our good customer. A business may choose to close for any number of reasons and we do not wish to appear to be playing on the sympathy of our customers. We are a little puzzled at why you should choose to give us only 3 stars whilst making such encouraging remarks?

Posted 1 year ago

“Wrong item arrived so returned. V smooth retirn process though! Great shop, shame it's closing down”

Helpful Report

Posted 1 year ago

“This is the second purchase of gloves from Pediwear. The first ones I purchased in 2020 at a cost of £34. Two years later the price for the same gloves has gone up to £44. Should I blame Brexit?!”

Helpful Report

Posted 2 years ago

“We had a lovely friendly note in with the purchase. Sadly although the box stated ‘Wine slipper size 8’ the contents were brown and probably size 10 or 11! We greatly appreciated the very prompt no quibble refund.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review and for noting some positives despite the issue with size and colour. We can only apologise regarding the size - whilst this particular manufacturer does not place sizes on their footwear - only on the box, it was clear that the footwear you returned to us was indeed not as you ordered. The colour was correct however, this slipper is only available in wine and black and the colour you received was wine. However, it is clear that we sent you the wrong product which is well below our acceptable standards. We have since ensured that our despatch department check unmarked footwear against standard footwear sizes to avoid this matter in future. We hope we can be of service again in the future. Kind Regards Mike Pediwear

Posted 2 years ago

“The ordering process was chaotic. I ordered some slippers to give as a birthday present so it was important that they arrived on time. On a Thursday Pediwear sent me a confirmation e-mail saying that I should get the slippers in 4-5 days then on the following Monday I got an e-mail telling me that the order had not been placed because there was a problem with my credit card details. I reordered the slippers knowing that I had missed the birthday deadline! Apart from that the service was very good.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review, we are sorry to hear you considered the ordering process to be chaotic. As you are aware, we have been in touch by email to further clarify the reasons for your concerns. We reviewed the ordering process and found that the only thing which prevented your order from being delivered as advised was a problem caused by your bank. We could not find evidence of chaos and I am quite confident that all parties involved on our side acted in accordance with our policies and high expectations with regard to customer service. Whilst we do not find ourselves in agreement regarding the chaotic nature of the ordering process, we are pleased that we reached a better understanding with you regarding this matter by email. We also remain impressed that you chose to give these slippers as a gift - we envy the lucky recipient. We hope to be of service again in the future. Kind Regards Mike Pediwear

Posted 2 years ago

“They treated me correctly when I wrote them pomr E-mail”

Helpful Report

Posted 4 years ago

“Sent boots as ordered”

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Posted 4 years ago

“No quibble refund and free return”

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Posted 5 years ago

Dear Mr Warne Thank you for your review and your kind comments regarding the review process. I must presume you have awarded us only 3 stars because the footwear you received had a generic rubber studded sole rather than a Dainite studded rubber sole. Please accept our apologies for this mislabelling. Unfortunately, it has become commonplace within our industry to label any rubber studded sole 'Dainite' whether it originates from Dainite or now. This is clearly not appropriate (and a breach of copyright of course) and it is a practice I have actively stopped on our website. Unfortunately, it seems we were caught out on this occasion by this old style which was still labelled incorrectly. I hope you will be reassured that it is not our usual practice to mislabel in this way. On the positive side, I do not think that this shoe would have performed any differently from a Dainite soled shoe - the soles provided by that company performed well. Again, thank you for your positive remarks regarding the returns process and please do accept our apologies. Kind Regards Mike Small Pediwear

Posted 5 years ago

“Pediwear offers a truly wide range of shoes. Especially brands (like Loake) which are otherwise extremely expensive in my country.”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for your comments regarding our range. We very much depend on repeat business from returning customers like yourself - so I am concerned to see that on this occasion you have deemed us only worthy of 3 stars. Please do let us know what caused concern for you - we will endeavour to rectify any problems wherever possible? In the meantime, we are again grateful for your repeat business and hope to be of service again in the future. Kind Regards Mike Small Pediwear

Posted 5 years ago

“After waiting for more than two months, I received the package finally. The shoes are a little bit heavy and the leather is hard to break in.”

Helpful Report

Posted 5 years ago

“Providing with Loake nearly not to be found in Belgium. + the site of Loake is not accessible.”

Helpful Report

Posted 5 years ago

Dear Customer Thank you for your review. We were sorry to see you found us only worthy of 3 stars. Please advise us what went wrong and we will endeavour to correct any issues? Kind Regards Mike Small Pediwear

Posted 5 years ago

“Great quality product!!!!!”

Helpful Report

Posted 5 years ago

Dear Customer We are pleased to hear you are pleased with the shoes. Like you, we are surprised and disappointed to hear that the shoes took so long to reach you in New Zealand. We despatched them the day after your order was placed, and usually expect parcels to arrive within 7 to 10 days. It is not clear from the tracking information what the source of the delay was - though sometimes it can be customs related. Please be assured that it is very usual for deliveries to take this long. We hope to be of service again soon. Kind Regards Mike Small Pediwear

Posted 5 years ago

“très bien ! sérieux , rapide”

Helpful Report

Posted 5 years ago

Cher client Merci pour vos gentils mots, nous sommes heureux d'apprendre que vous êtes satisfait du service. Nous sommes un peu surpris de voir que nous n'avons reçu que 3 étoiles sur 5. Était-ce intentionnel? S'il y avait quelque chose que nous aurions pu faire de mieux s'il vous plaît laissez-nous savoir? Si c'était une erreur, aidez-nous à informer nos clients potentiels en révisant votre avis. Sincères amitiés Mike Small Pediwear

Posted 5 years ago

“Very pleasant people to deal with, good customer service”

Helpful Report

Posted 6 years ago

“Good prices but shipping a little expensive, I was considering also getting a shoe tree but the extra shipping was prohibitive ontop of what was already quoted for the polishes and brushes I was ordering”

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Posted 6 years ago

Dear Mr Buck Thank you for your email and feedback regarding our shipping costs. In the first instance, I should apologise for the costs of shipping on your order. I quite agree that they were expensive and that we should have reduced these for you. The reason this happens is that our primary business is selling shoes rather than accessories and our shopping basket calculates shipping costs much more effectively when shoes are included (all of these items would have been shipped free). However, we recognise this fact and have procedures in place to contact customers with lower shipping rates on orders such as yours. I am not sure why this did not happen with your order - we are usually very diligent about such matters - I will remind our despatch team. In the meantime, I have reduced the cost of shipping with your order by a third and will refund the difference. In future, if you email separately before your order with a list of items you wish to your and we will quote you separately for shipping. We only charge shipping at cost so the estimate will be based on the cost to us. Kind Regards Mike Small Pediwear

Posted 6 years ago

“The quality of your products is very good as as seen online. Unfortunately, I had a late delivery this time around as I was advised a day after my initial order was made that my size for some of the items were no longer available. Even though I immediately cancelled those items, I still had to wait for another 2 weeks before the order was despatched due to other reasons.”

Helpful Report

Posted 6 years ago

Dear Customer Thank you for your review. I am sorry to hear you had problems with your latest order from us. I have investigated this matter and it would seem that a defective tie was the cause for the delay (rather than the belt). Our despatch team noted that tie we had in stock was defective and ordered a replacement. Unfortunately, this took much longer than is usual and hence the delay. We did advise you of this at the time of despatch. However, there is no excuse for not having kept you informed regarding this delay. Our despatch team are usually very good at keeping customers updated - but clearly, on this occasion, we fell short of our usual high standards. I hope you will accept our apologies and that this incident will not stop you from ordering from us again. Kind Regards Mike Small Pediwear

Posted 6 years ago

“Very good quality shoes for a very good price. However, Pediwear told me the shoes would be delayed and delievered to me in 6-8 weeks. It took them 9 weeks. And when I asked them after 8 weeks how my order is coming along, they didn't bother in replying.”

Helpful Report

Posted 7 years ago

Dear Ms Andersson Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the shoes. However, I am concerned to note the issues with the delays and emails, we do not want any of our customers to have reason to be unhappy with any aspect of their buying experience. We are sorry for the delay - you ordered at a particularly busy time, and, as we advised you very shortly after you ordered, the products were out of stock and we had to wait for the manufacturer. As I am sure you will be aware, in this situation we are dependant on the manufacturer's estimated delivery time. In fact a 9 week delivery from an original estimated 6-8 weeks would be considered quite accurate. Handcrafted shoes take time to make and many factors affect the process - we often see much longer delays on such estimates - and some a little shorter. We are hopeful that you might appreciate that these issues were outside of our control, and that, on hindsight - a delivery time of 6-8 weeks for handmade shoes was actually quite close to the eventual 9 weeks? With regard to your emails, we have a professional email archiving system as we are required to have by law. This records all incoming and outgoing email. I can find no evidence of the email you mention. Further to this, I have found two emails from DHL's system saying that their emails to your address had been rejected as 'unknown sender'. We answer all of our customer emails within one working day - and we certainly do not leave emails unanswered. Hopefully our very many excellent reviews mentioning our excellent communications will help to reassure you in this respect. Given the absence of emails in our system and the emails from DHL it seems probable that there was an issue with your email server. I hope our explanations offer some answers and we do hope that this experience will not stop you from ordering from us again. We would very much like the opportunity to prove how well we serve our customers. Kind Regards Mike Small Pediwear

Posted 7 years ago

“The CS team are friendly but it kinda stops there. i have mixed feelings. As it was Christmas I was considerate with response and ship times. Once they got the stock the order was quick. Unfortunately I then ordered the wrong size ( although did consult the website size guide) after having to send back my shoes for a high amount ( not so much your fault) it all kinda went down hill”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your review - we are sorry to hear that you are not entirely satisfied with our customer service. This is particularly disappointing after having read your correspondence with us - where you sound as though you were very happy with the service. We are grateful for your patience with the delays around Christmas, this was a very busy time for us. I am not sure if I understand what part of our service 'went down hill'. I understand the shoes did not fit and you have to send them back - but since this has been arranged and they have yet to arrive back - and I cannot see evidence of any other complaint I am concerned that we might be missing something. Please be assured that if there is any aspect of our customer service which we can improve upon, or any matter which needs addressing we will give it our full attention. We will await your further advice, and will process your return as quickly as possible. Kind Regards Mike Small Pediwear

Posted 7 years ago

“I bought a pair of Grenson but was charged incorrectly. They did not applied the right amount on my credit card. They managed it quick, but I was a little disappointed at first... The service is globally very responsive. The package is well taken care and arrived without any damage.”

Helpful Report

Posted 7 years ago

Dear Customer Thank you for your review, and for your positive comments, despite the issue with charging. We are very sorry about the mistake, which occurred because the price of your order changed. I am pleased to hear the issue was dealt with promptly. We hope we can be of service again. Regards Mike Small Pediwear Shoes

Posted 7 years ago

Pediwear is rated 4.9 based on 6,529 reviews