Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.20

2.2 Rating 69 Reviews

25 %

of reviewers recommend Peet's Coffee

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2.2

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 2 star review on 13th June 2022

Anonymous

Peet's Coffee 2 star review on 8th February 2022

Lea Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seasonal offering $23 per lb.?! Just not that special and very over priced.”

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Posted 3 months ago

“Good coffee. Slow delivery, Shipping unreasonable. Clumsy website. Buying good coffee from you folks is not as simple as it should be.”

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Posted 7 months ago

“I buy from Peets once a month, no subscription. Two things have been challenging with this company over the years. Customer service is slacking. Calling is futile. I tried twice this week, put on lengthy hold times then the calls were both disconnected. Tried email and it takes 48 hours to hear back. And lastly a big problem with Peets and their shipping company is rarely do I get shipping dates. Tried clicking on tracking and UPS hasn't updated their server. I have received my delivery and their tracking still indicates they do not have the tracking info. I have told this to Peets in the past, another apology from them and looks like that problem continues to be unresolved. Am looking into other bean suppliers who not only provide a great bean but customer service. Challenging to continue to be a customer with a company that hasn't worked out all the bugs in their business or maybe they just have stopped caring about providing good customer service.”

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Posted 1 year ago

“I love your coffee but many of the capsules come empty.”

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Posted 1 year ago

“We bought whole bean coffee from the grocery store today. Noticed that the number of ounces changed from 12 oz. to 10.5 oz. although the price has not. Customers need to be observant of this. These are tactics used by companies during times when inflation increases to maintain their profit margins. Most consumers never realize that this happens.”

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Posted 1 year ago

“Had their sees chocolate covered coffee beans , ordered them on their website, they were delivered late as they were a gift, then I canceled my order , they were still delivered , when I opened the package all the beans were melted together like they were exposed to extreme heat at one point, but customer service was awesome and took care of my issues. May take my chance again in the future their products are delicious.”

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Posted 2 years ago

“Terrible customer service. Wrong order them replacement was not sent for weeks. Still has not arrived”

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Posted 2 years ago

“Purchased my first bag of Peet's Coffee yesterday at Kroger. It's less than a $1 shy of 3 times the price I pay for Seattle's Best, but I thought I would splurge and try the Costa Rica blend, with Plum and Brown Sugar. As was looking forward to trying it, but was so disappointed when it had no plum, sugar or sweet flavor at all? It's regular coffee! Is this a trick or are flavorings SO weak? I am going back to the Seattle's Best and save $7 /lb.!! What a complete ripoff!!”

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Posted 2 years ago

“One of the best not-artisanal coffees around. Subscription and online service the least competent imaginable.”

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Posted 2 years ago

“The coffee havana was tasty, but not too hot. The ham and swiss had dry ham dry bread, meager size. I almost returned it but I was starved. Not the greatest experience. Lexi who helped me was good and service quick. The ham n swiss left MUCH to be desired”

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Posted 3 years ago

“Congratulations on the rape of a once quaint little shop on 4th Street in Santa Rosa. If you wanted to look like Starbucks well you spend a hell of a lot of money to do it. 7 people standing in line to use the one restroom sensing your wisdom you chose to rip out the other one in the remodel. I won't be back and I've been coming there for 5 years.”

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Posted 4 years ago

“I have been drinking loose leaf Peet's Scottish Breakfast Tea for close to ten years and buy it by the pound. I just opened my first bag since the merger with Mighty Leaf and it is a different tea. I called to ask if they changed the blend and they denied it had. When I tried to leave a polite review on Peet's site that it has changed, they refused to post it. I took the tea to my favorite local coffee & tea store and they agreed. The local company's founder was mentored by Peet several decades ago and they have always bought Peet's tea but stopped when the quality dropped after Peet's combination with Mighty Leaf. I am sad to report that Peet's seems to have gone the way of all too many good companies. They grew too big and have left quality and even honesty behind.”

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Posted 5 years ago

“Sneaky Peet ! We have been a Peets Coffee customer for many years. We like the taste. However, not only have they been increasing the price, we recently learned that Peets is putting less coffee in the bag. We know this because my wife always puts the coffee in a clear plastic container to keep in fresh, and there is a vislibly smaller amount going into the container. Shrinkflation is setting in with Peets!”

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Posted 1 month ago

“I've been a Peets subscriber for over a decade. The coffee was good, the delivery was fast (2-3 days), the customer service was excellent. Since Benckiser acquired the company, it has been a straight downhill run. The coffee is still good, but delivery of orders takes at least 10 days (CA to OR), and the customer service, now coming from Pakistan or India, is atrocious. I have cancelled my subscription.”

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Posted 1 month ago

“Tragic!!! Agree with others here that report that Peets cannot deliver on their subscription Peetniks orders. Why pay for fresh roast if it gets delivered in 10 days to 2 weeks to NEVER? New owners have sadly destroyed this company and its customer service. I was a loyal subscriber for 15 years but eventually couldn't rely on anything from them. Thought maybe it got better but I cancelled in July 2023 -- again.”

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Posted 2 months ago

“only time i tried it was when i got a cup in the airport- was terrible! never again!”

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Posted 3 months ago

“I drank this coffee while I can tolerate pretty much any coffee this coffee gave me horrible anxiety all day feel like I’m over dosing on caffeine…feel sick headache nauseous something is wrong with this coffee. Sticking to Dunkin.”

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Posted 4 months ago

“There is absolutely NO peppermint flavor in the Peppermint Mocha kcups”

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Posted 6 months ago

“Just threw a pound of whole bean away/ must have been at least 2 years old. The soap taste was so powerful it may me nauseous. Bought Rosauers Spokane Valley 13OCT23. The sale price should be a warning of notice. Highly suggest buying direct online from a REPUTABLE coffee roaster. I can see no reason to ever risk Peets again. Hopefully my Rocket will forgive me from such insult. Complained to Rosauers manager who was absolutely clueless. Can’t blame them unless they knowingly knew they were peddling discounted Peet’s due to old inventory purge. Coffee is not wine it simply does not age well.”

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Posted 6 months ago

“I ordered my coffee 25 days ago and Pete’s coffee. Customer service Hass to be the worst ever. They keep promising that they will escalate and find out what is going on create a reimbursement package and still the problem kept existing lie after the other. It’s a shame because I really do love this coffee, that management does not care about their customers. Their customer service seems to be handled from people out of this country because nothing gets resolved. One lie after the other stay away they just don’t care. I know it’s only one customer but they lost this one.”

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Posted 6 months ago

Peet's Coffee is rated 2.2 based on 69 reviews