Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.43

2.4 Rating 106 Reviews

30 %

of reviewers recommend Peet's Coffee

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Metrics

2.4

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Peet's Coffee 5 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logan Airport terminal B has a Peet’s coffee. When ordering a cranberry muffin I asked specifically if it can be toasted with butter. The server said ‘yes’ but 5 minutes later it was handed to me UNtoasted and no butter. She had not conveyed that message to her helper. He then took it and a further 5 minutes later gave it back to me after it was warmed. I explained to her there is a big difference between warmed and toasted and she argued with me that there was not. Very unprofessional and untrained. Don’t tell me you can toast a muffin if you cannot and treat me as if I am an idiot!”

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Posted 2 weeks ago

“very great!”

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Posted 1 month ago

“Coffee is good, but not as good as it used to be. Do not order from their online site unless you’re OK with waiting like it’s coming from overseas.”

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Posted 2 months ago

“I’ve always thought Pete’s was overrated. I love robust black coffee and by that I don’t mean bitter. I do like bitter melon and bitter food so I don’t hate bitter taste. What I mean by robust is having a nice strong flavor and aroma not overpowered by bitterness or tartness. I usually purchase French roast. For some reason Italian roasts seem to have a sour aftertaste that I do not prefer like the current Major Dickensensons pods I just purchased from Costco. This coffee used to be bitter and not much of anything else, now it is kinda bland with a sour aftertaste. To make a comparison of full flavor and aroma without bitterness or tartness try some good quality pure fresh ground Kona coffee beans. It’s not a dark roast but you’ll see what I mean. You could roast the beans darker if you prefer bitterness but I prefer it the way it is. I also prefer food not to be overpowered by salt but have a balanced sutle flavor and aroma. Most western cooking judges are used to adding salt to their food that they’ll critic cooks if they can’t taste any salt. Delicious does not equal salty just like good coffee doesn’t equal bitter.”

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Posted 2 months ago

“I am literally in this coffee shop every day. Since the branch opened in Springs, I find it so convenient to visit when I'm at the gym, or kids' school nearby. The staff are EXTREMELY pleasant. The food is excellent. A pleasure to visit.”

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Posted 2 months ago

“"Visiting Peets Cafe is always a pleasure. The staff is incredibly friendly and welcoming, and their smiles are truly infectious. I love going there because of the positive atmosphere. Also, Rabin consistently makes the most delicious lattes and food!"”

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Posted 2 months ago

“Today i ordered rose blush matcha ice with carmel drizzle, tasted like strawberry ice cream.. super yummy and staff as always Pawsomely Efficient and homey. Other patrons were friendly as well... Location in café at Santa Cruz Ave. Menlo Park CA”

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Posted 3 months ago

“I have been drinking your French Roast for years! Before that the Big Bang. Publix didn’t have your French Roast yesterday so I bought your Major Dickason’s since I have grown to like the dark roasts. It is disgusting! Worse coffee I have ever tasted! I am a senior citizen so I cannot just go out & replace it. I am so disappointed. I only took a few sips & I can still taste it. Horrible. What a disappointment.”

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Posted 4 months ago

“I found Peet’s decaf coffee last year when I was looking for a decaf that doesn’t use chemicals to remove caffeine and I loved it. Since then I have purchased 4 boxes of 10 cup pods, 3 boxes of 22 cup pods and 10 boxes of 75 pods. When I got down to the last three boxes of 75 I noticed a horrible bitterness that made the coffee undrinkable. I tested one from each of the remaining two boxes and they were the same. I even went and purchased another small box. It was the same. Bitter and lousy. I don’t know what changed but it’s aweful now.”

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Posted 6 months ago

“Nice coffee and the service in Deerfields mall”

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Posted 6 months ago

“Very good coffee”

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Posted 6 months ago

“Cozy place and all staff very helpful including mr shahid . Coffee taste meet our taste .. thanks to everyone.. keep it up”

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Posted 7 months ago

“Peet's Coffee subscription delivery service is unacceptable!! Every order has a different timeline; this time 18 days from order to product receipt, last time was 6 days, and the time before 13 days. How is someone supposed to plan their fresh bean supply with a sporadic schedule like that? I cancelled my Peet's Subscription!!!”

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Posted 7 months ago

“For years I'd go to Peet's for a cup of coffee. The coffee was too strong for me so I requested 2/3 coffee, 1/3 water. I 'd add my milk and it was perfect. As of late the brewed coffee is weak beyond measure. It has no coffee flavor whatsoever. Quality has decreased while prices have increased.”

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Posted 7 months ago

“Why did you remove the soy milk? It’s SUCH a staple in so many people’s lives and you lost so many customers because of this.”

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Posted 7 months ago

“Gone downhill. Had a subscription for a few years. Every 2 weeks. It was great but Lately it’s hit and miss. They don’t have the bean they promised, they Charge me but don’t deliver, don’t respond to customer service emails. Something has changed at Peets. Not as good and reliable as they used to be. I’ll probably cancel my subscription and go local.”

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Posted 7 months ago

“I have bought two packs of 5 gift cards at costco. The online system for using them was basicly impossible to use. It started deducting balances without applying it to my order. Unless you have an extra hour or two I would not try to use Peet's online ordering system.”

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Posted 7 months ago

“Amazing coffee I had the caramel macchiato and it was delicious. Great service and amazing staff I was served by Mohi Mark and Shaina and they were very friendly attentive and approachable.”

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Posted 7 months ago

“What has happened to PEETS! I’ve been a faithful Major Dickasons customer for years. One bad bag or box didn’t stop me … two didn’t, I even blamed it on the coffee pot, tried another pot. Now I’m stuck with 40 pods and TWO bags ( fresh till 6/25) with absolutely NO TASTE! Sadly I will not be buying Peet’s again.”

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Posted 7 months ago

“I have been ordering Peets for years yet the delivery is extremely long to receive the coffee. Not only that but their Mocha Java tasted terrible and not at all the fresh tasting in the past. Shipping must change or I simply won’t order ever again. It’s ridiculous and not the 2-6 window!”

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Posted 8 months ago

Peet's Coffee is rated 2.4 based on 106 reviews