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Peet's Coffee Reviews

2.2 Rating 67 Reviews

25 %

of reviewers recommend Peet's Coffee

Company Reviews

2.2

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 2 star review on 13th June 2022

Peet's Coffee 2 star review on 8th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sneaky Peet ! We have been a Peets Coffee customer for many years. We like the taste. However, not only have they been increasing the price, we recently learned that Peets is putting less coffee in the bag. We know this because my wife always puts the coffee in a clear plastic container to keep in fresh, and there is a vislibly smaller amount going into the container. Shrinkflation is setting in with Peets!”

Posted 1 month ago

“I've been a Peets subscriber for over a decade. The coffee was good, the delivery was fast (2-3 days), the customer service was excellent. Since Benckiser acquired the company, it has been a straight downhill run. The coffee is still good, but delivery of orders takes at least 10 days (CA to OR), and the customer service, now coming from Pakistan or India, is atrocious. I have cancelled my subscription.”

Posted 1 month ago

“Tragic!!! Agree with others here that report that Peets cannot deliver on their subscription Peetniks orders. Why pay for fresh roast if it gets delivered in 10 days to 2 weeks to NEVER? New owners have sadly destroyed this company and its customer service. I was a loyal subscriber for 15 years but eventually couldn't rely on anything from them. Thought maybe it got better but I cancelled in July 2023 -- again.”

Posted 2 months ago

“only time i tried it was when i got a cup in the airport- was terrible! never again!”

Posted 2 months ago

“Seasonal offering $23 per lb.?! Just not that special and very over priced.”

Posted 3 months ago

“I drank this coffee while I can tolerate pretty much any coffee this coffee gave me horrible anxiety all day feel like I’m over dosing on caffeine…feel sick headache nauseous something is wrong with this coffee. Sticking to Dunkin.”

Posted 3 months ago

“This is my first try with it I could have used more coffee in there but I'm using whole bean and The taste is very good I'll definitely give it a four maybe a five if I get it down on how to make it properly”

Posted 3 months ago

“I'm not a fan of the known filter type coffee in America but Peets coffee was amazing when I tried it. So much so our next day plans were adapted to start with Peets. Staff are great and they also offer a selection of muffins, savouries and other things to start you out. Give it a try.”

Posted 4 months ago

“There is absolutely NO peppermint flavor in the Peppermint Mocha kcups”

Posted 5 months ago

“Just threw a pound of whole bean away/ must have been at least 2 years old. The soap taste was so powerful it may me nauseous. Bought Rosauers Spokane Valley 13OCT23. The sale price should be a warning of notice. Highly suggest buying direct online from a REPUTABLE coffee roaster. I can see no reason to ever risk Peets again. Hopefully my Rocket will forgive me from such insult. Complained to Rosauers manager who was absolutely clueless. Can’t blame them unless they knowingly knew they were peddling discounted Peet’s due to old inventory purge. Coffee is not wine it simply does not age well.”

Posted 6 months ago

“I ordered my coffee 25 days ago and Pete’s coffee. Customer service Hass to be the worst ever. They keep promising that they will escalate and find out what is going on create a reimbursement package and still the problem kept existing lie after the other. It’s a shame because I really do love this coffee, that management does not care about their customers. Their customer service seems to be handled from people out of this country because nothing gets resolved. One lie after the other stay away they just don’t care. I know it’s only one customer but they lost this one.”

Posted 6 months ago

“I was completely impressed of Waleed professionalism and customer service at iDulles airport.”

Posted 6 months ago

“I will never buy this Coffee. I has the most racist commercials I have ever seen.”

Posted 6 months ago

“Good coffee. Abysmal delivery. Customer service could care less. No effort to cure the delivery issues. Consistently late and Peets does not honor Its commitment to subscription deliveries.”

Posted 7 months ago

“Tried dark roast and like it. So I ordered (2) 1-lb pkgs. delivery took so long once the order was processed, that I hade to go buy locally. So I found the same coffee at Wegmans in 18oz packages and it was $3.00 cheaper per bag.”

Posted 7 months ago

“Good coffee. Slow delivery, Shipping unreasonable. Clumsy website. Buying good coffee from you folks is not as simple as it should be.”

Posted 7 months ago

“Drank Peet's twice/day for years until I learned of the company's blood money from continuing to operate in Russia. I'm sure there's lots of justifications for blood money buts it always distills down to blood money. Went over to San Francisco Bay Coffee french roast and it works just fine.”

Posted 7 months ago

“A wonderful service by all the staff in the cafe specially (Natasha), excellent customer service and great attitude and beautiful smile, thank you all it was a wonderful experience”

Posted 7 months ago

“Love Peet's Major Dickenson, but will never order directly from Peet's again. I tried to order a sample pack to try other flavors. What I thought was a sampler pack of 3 KCup 10 ct boxes. The first order got cancelled by them, no explanation. When I called customer service, they reordered and sent me 3 boxes of the same blend. A light roast, which I do not drink. Do yourself a favor order from a coffee service company.”

Posted 8 months ago

“I was just informed that Peet's will no longer carry soy milk. Why? I do not like and will not drink the other alternatives. They will lose me (and others) as a daily customer.”

Posted 9 months ago

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Peet's Coffee is rated 2.2 based on 67 reviews