Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.31

2.3 Rating 123 Reviews

27 %

of reviewers recommend Peet's Coffee

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2.3

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

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Peet's Coffee 5 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

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“I’ve been drinking Peet’s Italian Roast coffee for several years and have always loved it. The last two bags that I purchased, have no aroma at all, and the taste is bitter with sour notes. Worse than instant coffee of a few decades ago. I write Peet’s customer service just to let them know of the problem. Let’s just say that their response was very disappointing. I will miss the fantastic Rich, delicious taste of the Italian Roast coffee but regrettably, I will Switch to another brand. No more Peet’s for me.”

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Posted 1 week ago

“Bad attitude by some girls there. One girl is super the other ones have an attitude of no thank you when you tip them so I stopped tipping go elsewhere. This one had to much in professionalism.”

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Posted 1 month ago

“I've been buying Peet's decaf dark roast, Major Dickasons, for 2 years. Recently they had new packaging for the same coffee. When I brought it home and opened it I knew immediately there was something wrong, it didn't have a coffee smell and the taste was terrible plus they recently raised prices. I called the number on the package and it was almost impossible to get a customer service rep that took that kind of information. Finally got someone from a foreign country and was kept on phone for 40 minutes and they still didn't understand what was going on. I do don't think she even knew what ground coffee was. I will never buy this product again or any Peet's products.”

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Posted 1 month ago

“Place an online order for 2 bags of coffee, 12 days later the order still hasn't shipped. Contacted customer service through the chat window, was told that they can't do anything until the order ships and that my order "should ship in the next week" but could not give me any specifics. I asked to cancel my order and was told that I would have to wait until it ships, then have to contact their customer service again and request the order be cancelled. This is the first, and last, time I've purchased Peet's Coffee”

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Posted 1 month ago

“Peet’s new pastry items come frozen to the store and are horrible! Mo taste and very dry! Why can’t you go back to the way it was! Buying pastries elsewhere now!”

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Posted 2 months ago

“I bought a L’or barista machine that Peet’s coffee sales. It is a piece of junk. Don’t buy it. It only lasted four months. When I tried to put a claim in because it was still under warranty, they gave me the run around. Even after it was registered when I bought it and proof of purchase was submitted. They still claimed that I did not meet the proper requirements. Once again, do not buy the L’OR coffee machine you will be very disappointed.”

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Posted 2 months ago

“No free shiping to Hawaii, with $50 or more. Great coffee, but will no longer buy. Shiping cost $16 for 3 bags shiped to hawaii.no thanks bye”

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Posted 2 months ago

“Peet’s Major Dickinson dark roast can be wonderful rich coffee, However, there is no quality control and 2/3 of the product purchases are actually bad tasting. I say give it up and find something that performs consistently.”

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Posted 3 months ago

“Very good, good customer service”

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Posted 4 months ago

“Your new pastry items have absolutely no taste. Tried 3 different ones and spit 2 out. I used to spend over $2,000 a year for years on coffee and pastries, but now I have to go back Starbucks, which unfortunately is better than your new pastry line. Very stupid corporate executive decision after owning an international corporation. I was going to personally write letters to all the corporate executive board members.”

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Posted 4 months ago

“Placed an online order two coffees and two pastries after five minutes they told me when they told me it was ready. I came to pick it up. It wasn’t on the order tray for online orders so I waited and I waited and there was no one at the bar making coffee there’s somebody chitchatting on the side over there by the cash register. There was like four people in the whole building. My wife is waiting in the car for the coffee. I finally ask somebody I said did you get my where’s my drink and she looked very surprised and look what’s your name? Oh yeah, it’s right here. It was behind the counter. It never left behind the counter both drinks by the time she gave me the drinks. They were just lukewarm and it was still no pastries on site I had to make the coffee for me twice and twice she forgot to use regular milk. Your place is going down the hall. I’ve been coming to peace for 20 years and it’s getting worse and worse management is not even There.”

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Posted 5 months ago

“I don’t like it it doesn’t taste like coffee to me”

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Posted 6 months ago

“Great coffee, but out of stock for all L'OR compatible pods! Really??? Now we have to revert back to Nespresso and their high prices!!! Really disappointed . . . looks like the Keurig/Dr. Pepper purchase of Peet's is a loser for cusomers.”

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Posted 6 months ago

“I have never complain bout any restaurant or coffee shop but the employees here are very rude and childish. I showed not have given them any tips until the service was finish diffently not coming back.”

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Posted 6 months ago

“I buy and drink Peet's coffee all the time. I opened a new bag: it split open from one inch below the top and extended to another three inches down the front. I contacted Peet's custpomer service. They did nothing at all and told me to deal with the retailer, though I no longer have a sales receipt. Crappy customer service.”

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Posted 7 months ago

“The coffee has a flat taste that stays with you for long periods of time.”

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Posted 7 months ago

“Who charges for non dairy milk???? I shouldn't have to pay more because of dietary restrictions! Do better!”

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Posted 7 months ago

“Logan Airport terminal B has a Peet’s coffee. When ordering a cranberry muffin I asked specifically if it can be toasted with butter. The server said ‘yes’ but 5 minutes later it was handed to me UNtoasted and no butter. She had not conveyed that message to her helper. He then took it and a further 5 minutes later gave it back to me after it was warmed. I explained to her there is a big difference between warmed and toasted and she argued with me that there was not. Very unprofessional and untrained. Don’t tell me you can toast a muffin if you cannot and treat me as if I am an idiot!”

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Posted 9 months ago

“very great!”

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Posted 9 months ago

“Coffee is good, but not as good as it used to be. Do not order from their online site unless you’re OK with waiting like it’s coming from overseas.”

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Posted 10 months ago

Peet's Coffee is rated 2.3 based on 123 reviews