Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.37

2.4 Rating 113 Reviews

28 %

of reviewers recommend Peet's Coffee

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Metrics

2.4

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Peet's Coffee 5 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an online order two coffees and two pastries after five minutes they told me when they told me it was ready. I came to pick it up. It wasn’t on the order tray for online orders so I waited and I waited and there was no one at the bar making coffee there’s somebody chitchatting on the side over there by the cash register. There was like four people in the whole building. My wife is waiting in the car for the coffee. I finally ask somebody I said did you get my where’s my drink and she looked very surprised and look what’s your name? Oh yeah, it’s right here. It was behind the counter. It never left behind the counter both drinks by the time she gave me the drinks. They were just lukewarm and it was still no pastries on site I had to make the coffee for me twice and twice she forgot to use regular milk. Your place is going down the hall. I’ve been coming to peace for 20 years and it’s getting worse and worse management is not even There.”

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Posted 5 days ago

“I don’t like it it doesn’t taste like coffee to me”

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Posted 2 weeks ago

“Great coffee, but out of stock for all L'OR compatible pods! Really??? Now we have to revert back to Nespresso and their high prices!!! Really disappointed . . . looks like the Keurig/Dr. Pepper purchase of Peet's is a loser for cusomers.”

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Posted 1 month ago

“I have never complain bout any restaurant or coffee shop but the employees here are very rude and childish. I showed not have given them any tips until the service was finish diffently not coming back.”

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Posted 1 month ago

“I buy and drink Peet's coffee all the time. I opened a new bag: it split open from one inch below the top and extended to another three inches down the front. I contacted Peet's custpomer service. They did nothing at all and told me to deal with the retailer, though I no longer have a sales receipt. Crappy customer service.”

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Posted 1 month ago

“The coffee has a flat taste that stays with you for long periods of time.”

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Posted 1 month ago

“Who charges for non dairy milk???? I shouldn't have to pay more because of dietary restrictions! Do better!”

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Posted 2 months ago

“Logan Airport terminal B has a Peet’s coffee. When ordering a cranberry muffin I asked specifically if it can be toasted with butter. The server said ‘yes’ but 5 minutes later it was handed to me UNtoasted and no butter. She had not conveyed that message to her helper. He then took it and a further 5 minutes later gave it back to me after it was warmed. I explained to her there is a big difference between warmed and toasted and she argued with me that there was not. Very unprofessional and untrained. Don’t tell me you can toast a muffin if you cannot and treat me as if I am an idiot!”

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Posted 3 months ago

“very great!”

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Posted 4 months ago

“Coffee is good, but not as good as it used to be. Do not order from their online site unless you’re OK with waiting like it’s coming from overseas.”

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Posted 5 months ago

“I’ve always thought Pete’s was overrated. I love robust black coffee and by that I don’t mean bitter. I do like bitter melon and bitter food so I don’t hate bitter taste. What I mean by robust is having a nice strong flavor and aroma not overpowered by bitterness or tartness. I usually purchase French roast. For some reason Italian roasts seem to have a sour aftertaste that I do not prefer like the current Major Dickensensons pods I just purchased from Costco. This coffee used to be bitter and not much of anything else, now it is kinda bland with a sour aftertaste. To make a comparison of full flavor and aroma without bitterness or tartness try some good quality pure fresh ground Kona coffee beans. It’s not a dark roast but you’ll see what I mean. You could roast the beans darker if you prefer bitterness but I prefer it the way it is. I also prefer food not to be overpowered by salt but have a balanced sutle flavor and aroma. Most western cooking judges are used to adding salt to their food that they’ll critic cooks if they can’t taste any salt. Delicious does not equal salty just like good coffee doesn’t equal bitter.”

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Posted 5 months ago

“I am literally in this coffee shop every day. Since the branch opened in Springs, I find it so convenient to visit when I'm at the gym, or kids' school nearby. The staff are EXTREMELY pleasant. The food is excellent. A pleasure to visit.”

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Posted 5 months ago

“"Visiting Peets Cafe is always a pleasure. The staff is incredibly friendly and welcoming, and their smiles are truly infectious. I love going there because of the positive atmosphere. Also, Rabin consistently makes the most delicious lattes and food!"”

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Posted 5 months ago

“Today i ordered rose blush matcha ice with carmel drizzle, tasted like strawberry ice cream.. super yummy and staff as always Pawsomely Efficient and homey. Other patrons were friendly as well... Location in café at Santa Cruz Ave. Menlo Park CA”

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Posted 6 months ago

“I have been drinking your French Roast for years! Before that the Big Bang. Publix didn’t have your French Roast yesterday so I bought your Major Dickason’s since I have grown to like the dark roasts. It is disgusting! Worse coffee I have ever tasted! I am a senior citizen so I cannot just go out & replace it. I am so disappointed. I only took a few sips & I can still taste it. Horrible. What a disappointment.”

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Posted 7 months ago

“I found Peet’s decaf coffee last year when I was looking for a decaf that doesn’t use chemicals to remove caffeine and I loved it. Since then I have purchased 4 boxes of 10 cup pods, 3 boxes of 22 cup pods and 10 boxes of 75 pods. When I got down to the last three boxes of 75 I noticed a horrible bitterness that made the coffee undrinkable. I tested one from each of the remaining two boxes and they were the same. I even went and purchased another small box. It was the same. Bitter and lousy. I don’t know what changed but it’s aweful now.”

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Posted 9 months ago

“Nice coffee and the service in Deerfields mall”

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Posted 9 months ago

“Very good coffee”

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Posted 9 months ago

“Cozy place and all staff very helpful including mr shahid . Coffee taste meet our taste .. thanks to everyone.. keep it up”

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Posted 10 months ago

“Peet's Coffee subscription delivery service is unacceptable!! Every order has a different timeline; this time 18 days from order to product receipt, last time was 6 days, and the time before 13 days. How is someone supposed to plan their fresh bean supply with a sporadic schedule like that? I cancelled my Peet's Subscription!!!”

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Posted 10 months ago

Peet's Coffee is rated 2.4 based on 113 reviews