Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.34

2.3 Rating 120 Reviews

28 %

of reviewers recommend Peet's Coffee

Company Reviews

Questions

Metrics

2.3

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Peet's Coffee made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Peet's Coffee 5 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not a fan of the known filter type coffee in America but Peets coffee was amazing when I tried it. So much so our next day plans were adapted to start with Peets. Staff are great and they also offer a selection of muffins, savouries and other things to start you out. Give it a try.”

Helpful Report

Posted 2 years ago

“There is absolutely NO peppermint flavor in the Peppermint Mocha kcups”

Helpful Report

Posted 2 years ago

“Just threw a pound of whole bean away/ must have been at least 2 years old. The soap taste was so powerful it may me nauseous. Bought Rosauers Spokane Valley 13OCT23. The sale price should be a warning of notice. Highly suggest buying direct online from a REPUTABLE coffee roaster. I can see no reason to ever risk Peets again. Hopefully my Rocket will forgive me from such insult. Complained to Rosauers manager who was absolutely clueless. Can’t blame them unless they knowingly knew they were peddling discounted Peet’s due to old inventory purge. Coffee is not wine it simply does not age well.”

Helpful Report

Posted 2 years ago

“I ordered my coffee 25 days ago and Pete’s coffee. Customer service Hass to be the worst ever. They keep promising that they will escalate and find out what is going on create a reimbursement package and still the problem kept existing lie after the other. It’s a shame because I really do love this coffee, that management does not care about their customers. Their customer service seems to be handled from people out of this country because nothing gets resolved. One lie after the other stay away they just don’t care. I know it’s only one customer but they lost this one.”

Helpful Report

Posted 2 years ago

“I was completely impressed of Waleed professionalism and customer service at iDulles airport.”

Helpful Report

Posted 2 years ago

“I will never buy this Coffee. I has the most racist commercials I have ever seen.”

Helpful Report

Posted 2 years ago

“Good coffee. Abysmal delivery. Customer service could care less. No effort to cure the delivery issues. Consistently late and Peets does not honor Its commitment to subscription deliveries.”

Helpful Report

Posted 2 years ago

“Tried dark roast and like it. So I ordered (2) 1-lb pkgs. delivery took so long once the order was processed, that I hade to go buy locally. So I found the same coffee at Wegmans in 18oz packages and it was $3.00 cheaper per bag.”

Helpful Report

Posted 2 years ago

“Good coffee. Slow delivery, Shipping unreasonable. Clumsy website. Buying good coffee from you folks is not as simple as it should be.”

Helpful Report

Posted 2 years ago

“Drank Peet's twice/day for years until I learned of the company's blood money from continuing to operate in Russia. I'm sure there's lots of justifications for blood money buts it always distills down to blood money. Went over to San Francisco Bay Coffee french roast and it works just fine.”

Helpful Report

Posted 2 years ago

“A wonderful service by all the staff in the cafe specially (Natasha), excellent customer service and great attitude and beautiful smile, thank you all it was a wonderful experience”

Helpful Report

Posted 2 years ago

“Love Peet's Major Dickenson, but will never order directly from Peet's again. I tried to order a sample pack to try other flavors. What I thought was a sampler pack of 3 KCup 10 ct boxes. The first order got cancelled by them, no explanation. When I called customer service, they reordered and sent me 3 boxes of the same blend. A light roast, which I do not drink. Do yourself a favor order from a coffee service company.”

Helpful Report

Posted 2 years ago

“I was just informed that Peet's will no longer carry soy milk. Why? I do not like and will not drink the other alternatives. They will lose me (and others) as a daily customer.”

Helpful Report

Posted 2 years ago

“Peets subscription service is so slow. It took three days from the subscription date for my bank to receive and process my order. Then it looks like the bag of coffee won't be delivered to my door for a total of 8 days. May look elsewhere for a more reliable subscription service. I shouldn't be concerned, it should be here on time, which is the point of a subscription.”

Helpful Report

Posted 2 years ago

“Website is a rip off. Made the mistake of looking at an item, it was charged to my CC even without the 'in cart' step, let alone 'review order' or 'purchase' steps. Not cancellable, guess what, you bought it. HATE it when companies play this game.”

Helpful Report

Posted 2 years ago

“Calling is useless - put on hold forever. Peets is overcharging me and charging me multiple times on the same day on my bank account. I can't eventual to them about it and their chat is bogus. You don't get a human.”

Helpful Report

Posted 2 years ago

“Petes is a business that represents what Berkeley is. A was introduced to Alfred back in the 1960s and he would be so proud of how Petes has evolved. A few weeks ago I was please to see a homeless man, with his bike outside of Petes. I gave him $25.00 an moved on with my coffee--a few days later not he was there but one of Petes tables and 4 chairs and had a pile of of a persons tattered belongings and another poor homeless soul. Sitting down. Another was sitting at another table, all had cups for money. I got my coffee and gave $20 to each of them, $60 well spent. I am so proud of Petes to give these poor souls a place to stay--to call home. Down around my business I have many homeless souls--I gave a four a $20 Petes card and directions to another business that cares, Petes. I am proud of Petes--keep up the good work. We all must be ready to take care of scores more in the near future. Petes is great. It shows what we are really all about. Ralph”

Helpful Report

Posted 2 years ago

“I never knew about Peet’s why am I getting chargers for it? Scammers”

Helpful Report

Posted 2 years ago

“A recent early flight out of Reagan National Airport left us looking for a source for breakfast. We usually would have gravitated to Starbucks, but the line was too long. Finally near our gate we came upon a Peet’s Coffee and stopped there. The Peet’s breakfast sandwiches we got far exceeded the taste and quality we‘ve ever had at Starbuck’s!!”

Helpful Report

Posted 2 years ago

“I have been a customer of Peet's since 1978 and have always enjoyed their coffee in store and purchasing beans for home use. I used Peet's subscription for quite awhile now and it has been a challenging and ultimately worthless service. Increasing or decreasing your subscription order through the website is an experience of poor web design. I know a ten year old who could produce a better online experience. As of yesterday, I have canceled my subscription due to a major melt down with their website and basically poor customer service. Such a shame.”

Helpful Report

Posted 2 years ago

Peet's Coffee is rated 2.3 based on 120 reviews