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Peet's Coffee Reviews

2.2 Rating 67 Reviews

25 %

of reviewers recommend Peet's Coffee

Company Reviews

2.2

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 2 star review on 13th June 2022

Peet's Coffee 2 star review on 8th February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sneaky Peet ! We have been a Peets Coffee customer for many years. We like the taste. However, not only have they been increasing the price, we recently learned that Peets is putting less coffee in the bag. We know this because my wife always puts the coffee in a clear plastic container to keep in fresh, and there is a vislibly smaller amount going into the container. Shrinkflation is setting in with Peets!”

Posted 1 month ago

“I've been a Peets subscriber for over a decade. The coffee was good, the delivery was fast (2-3 days), the customer service was excellent. Since Benckiser acquired the company, it has been a straight downhill run. The coffee is still good, but delivery of orders takes at least 10 days (CA to OR), and the customer service, now coming from Pakistan or India, is atrocious. I have cancelled my subscription.”

Posted 1 month ago

“Tragic!!! Agree with others here that report that Peets cannot deliver on their subscription Peetniks orders. Why pay for fresh roast if it gets delivered in 10 days to 2 weeks to NEVER? New owners have sadly destroyed this company and its customer service. I was a loyal subscriber for 15 years but eventually couldn't rely on anything from them. Thought maybe it got better but I cancelled in July 2023 -- again.”

Posted 2 months ago

“only time i tried it was when i got a cup in the airport- was terrible! never again!”

Posted 2 months ago

“I drank this coffee while I can tolerate pretty much any coffee this coffee gave me horrible anxiety all day feel like I’m over dosing on caffeine…feel sick headache nauseous something is wrong with this coffee. Sticking to Dunkin.”

Posted 4 months ago

“There is absolutely NO peppermint flavor in the Peppermint Mocha kcups”

Posted 6 months ago

“Just threw a pound of whole bean away/ must have been at least 2 years old. The soap taste was so powerful it may me nauseous. Bought Rosauers Spokane Valley 13OCT23. The sale price should be a warning of notice. Highly suggest buying direct online from a REPUTABLE coffee roaster. I can see no reason to ever risk Peets again. Hopefully my Rocket will forgive me from such insult. Complained to Rosauers manager who was absolutely clueless. Can’t blame them unless they knowingly knew they were peddling discounted Peet’s due to old inventory purge. Coffee is not wine it simply does not age well.”

Posted 6 months ago

“I ordered my coffee 25 days ago and Pete’s coffee. Customer service Hass to be the worst ever. They keep promising that they will escalate and find out what is going on create a reimbursement package and still the problem kept existing lie after the other. It’s a shame because I really do love this coffee, that management does not care about their customers. Their customer service seems to be handled from people out of this country because nothing gets resolved. One lie after the other stay away they just don’t care. I know it’s only one customer but they lost this one.”

Posted 6 months ago

“I will never buy this Coffee. I has the most racist commercials I have ever seen.”

Posted 7 months ago

“Good coffee. Abysmal delivery. Customer service could care less. No effort to cure the delivery issues. Consistently late and Peets does not honor Its commitment to subscription deliveries.”

Posted 7 months ago

“Drank Peet's twice/day for years until I learned of the company's blood money from continuing to operate in Russia. I'm sure there's lots of justifications for blood money buts it always distills down to blood money. Went over to San Francisco Bay Coffee french roast and it works just fine.”

Posted 7 months ago

“Love Peet's Major Dickenson, but will never order directly from Peet's again. I tried to order a sample pack to try other flavors. What I thought was a sampler pack of 3 KCup 10 ct boxes. The first order got cancelled by them, no explanation. When I called customer service, they reordered and sent me 3 boxes of the same blend. A light roast, which I do not drink. Do yourself a favor order from a coffee service company.”

Posted 8 months ago

“I was just informed that Peet's will no longer carry soy milk. Why? I do not like and will not drink the other alternatives. They will lose me (and others) as a daily customer.”

Posted 9 months ago

“Peets subscription service is so slow. It took three days from the subscription date for my bank to receive and process my order. Then it looks like the bag of coffee won't be delivered to my door for a total of 8 days. May look elsewhere for a more reliable subscription service. I shouldn't be concerned, it should be here on time, which is the point of a subscription.”

Posted 9 months ago

“Website is a rip off. Made the mistake of looking at an item, it was charged to my CC even without the 'in cart' step, let alone 'review order' or 'purchase' steps. Not cancellable, guess what, you bought it. HATE it when companies play this game.”

Posted 10 months ago

“Calling is useless - put on hold forever. Peets is overcharging me and charging me multiple times on the same day on my bank account. I can't eventual to them about it and their chat is bogus. You don't get a human.”

Posted 11 months ago

“I never knew about Peet’s why am I getting chargers for it? Scammers”

Posted 1 year ago

“I have been a customer of Peet's since 1978 and have always enjoyed their coffee in store and purchasing beans for home use. I used Peet's subscription for quite awhile now and it has been a challenging and ultimately worthless service. Increasing or decreasing your subscription order through the website is an experience of poor web design. I know a ten year old who could produce a better online experience. As of yesterday, I have canceled my subscription due to a major melt down with their website and basically poor customer service. Such a shame.”

Posted 1 year ago

“Very good coffee, terrible customer service. I started drinking Peets in the 1970s in S.F., and on-and-off ever since. Recently I bought two one-pound orders online. They sent me FOUR pounds, two of which were types I would never use. I went on their "help" line, waited 1 1/2 hours and finally gave up. The whole time they "serenaded" me with assurances that I was the next in line, that the "agent" would be with me momentarily, etc. I have no intention of paying for coffee that I didn't order, and Peets may have lost a long term customer. P.S. Pay with PayPal so that they can't charge you for stuff you didn't order.”

Posted 1 year ago

“I've been a loyal customer for years but have just gotten tiered of the bad service and the continued problems with the app. The staff refuses to honor the rewards claiming the app is down. It seems to come back whenever the rewards expire.”

Posted 1 year ago

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Peet's Coffee is rated 2.2 based on 67 reviews