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Peet's Coffee Reviews

2.2 Rating 67 Reviews

25 %

of reviewers recommend Peet's Coffee

Company Reviews

2.2

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Peet's Coffee 2 star review on 13th June 2022

Peet's Coffee 2 star review on 8th February 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Peets subscription service is so slow. It took three days from the subscription date for my bank to receive and process my order. Then it looks like the bag of coffee won't be delivered to my door for a total of 8 days. May look elsewhere for a more reliable subscription service. I shouldn't be concerned, it should be here on time, which is the point of a subscription.”

Posted 10 months ago

“Website is a rip off. Made the mistake of looking at an item, it was charged to my CC even without the 'in cart' step, let alone 'review order' or 'purchase' steps. Not cancellable, guess what, you bought it. HATE it when companies play this game.”

Posted 10 months ago

“Calling is useless - put on hold forever. Peets is overcharging me and charging me multiple times on the same day on my bank account. I can't eventual to them about it and their chat is bogus. You don't get a human.”

Posted 11 months ago

“Petes is a business that represents what Berkeley is. A was introduced to Alfred back in the 1960s and he would be so proud of how Petes has evolved. A few weeks ago I was please to see a homeless man, with his bike outside of Petes. I gave him $25.00 an moved on with my coffee--a few days later not he was there but one of Petes tables and 4 chairs and had a pile of of a persons tattered belongings and another poor homeless soul. Sitting down. Another was sitting at another table, all had cups for money. I got my coffee and gave $20 to each of them, $60 well spent. I am so proud of Petes to give these poor souls a place to stay--to call home. Down around my business I have many homeless souls--I gave a four a $20 Petes card and directions to another business that cares, Petes. I am proud of Petes--keep up the good work. We all must be ready to take care of scores more in the near future. Petes is great. It shows what we are really all about. Ralph”

Posted 11 months ago

“I never knew about Peet’s why am I getting chargers for it? Scammers”

Posted 1 year ago

“A recent early flight out of Reagan National Airport left us looking for a source for breakfast. We usually would have gravitated to Starbucks, but the line was too long. Finally near our gate we came upon a Peet’s Coffee and stopped there. The Peet’s breakfast sandwiches we got far exceeded the taste and quality we‘ve ever had at Starbuck’s!!”

Posted 1 year ago

“I have been a customer of Peet's since 1978 and have always enjoyed their coffee in store and purchasing beans for home use. I used Peet's subscription for quite awhile now and it has been a challenging and ultimately worthless service. Increasing or decreasing your subscription order through the website is an experience of poor web design. I know a ten year old who could produce a better online experience. As of yesterday, I have canceled my subscription due to a major melt down with their website and basically poor customer service. Such a shame.”

Posted 1 year ago

“I buy from Peets once a month, no subscription. Two things have been challenging with this company over the years. Customer service is slacking. Calling is futile. I tried twice this week, put on lengthy hold times then the calls were both disconnected. Tried email and it takes 48 hours to hear back. And lastly a big problem with Peets and their shipping company is rarely do I get shipping dates. Tried clicking on tracking and UPS hasn't updated their server. I have received my delivery and their tracking still indicates they do not have the tracking info. I have told this to Peets in the past, another apology from them and looks like that problem continues to be unresolved. Am looking into other bean suppliers who not only provide a great bean but customer service. Challenging to continue to be a customer with a company that hasn't worked out all the bugs in their business or maybe they just have stopped caring about providing good customer service.”

Posted 1 year ago

“Very good coffee, terrible customer service. I started drinking Peets in the 1970s in S.F., and on-and-off ever since. Recently I bought two one-pound orders online. They sent me FOUR pounds, two of which were types I would never use. I went on their "help" line, waited 1 1/2 hours and finally gave up. The whole time they "serenaded" me with assurances that I was the next in line, that the "agent" would be with me momentarily, etc. I have no intention of paying for coffee that I didn't order, and Peets may have lost a long term customer. P.S. Pay with PayPal so that they can't charge you for stuff you didn't order.”

Posted 1 year ago

“I've been a loyal customer for years but have just gotten tiered of the bad service and the continued problems with the app. The staff refuses to honor the rewards claiming the app is down. It seems to come back whenever the rewards expire.”

Posted 1 year ago

“I'm not sure where all the negative reviews are coming from. I have been a subscriber for about a year and never had a late delivery. I’ve also never had a problem postponing the delivery for a month or bringing in the delivery date. Plus, I love the coffee (my current go-to is Garuda Blend). In spite of all the negative reviews I still recommend Peet’s to my friends”

Posted 1 year ago

“overall experience on online order and customer service is poor all aspects.”

Posted 1 year ago

“I love your coffee but many of the capsules come empty.”

Posted 1 year ago

“We bought whole bean coffee from the grocery store today. Noticed that the number of ounces changed from 12 oz. to 10.5 oz. although the price has not. Customers need to be observant of this. These are tactics used by companies during times when inflation increases to maintain their profit margins. Most consumers never realize that this happens.”

Peet's Coffee 2 star review on 13th June 2022

Posted 1 year ago

“I have subscribed peets, but they have skipped too many. More importantly, they withdrew from my account without delivery. I asked to refund it, but they have not made refunds for three months. Bad company 😞”

Posted 1 year ago

“I was buying them since 4 years through… I was buying them since 4 years through their website. They just come up with minimum quantity buy. I love their K cups. Now they are offering 3 minimum quantity buy for each different type of coffee. So I buy varieties of 4. Now they make me have to order 3x4=12. Very disappointed. Bad. Just charge me shipping. You know why you making me have to buy 3 each minimum each varieties. Dont buy from them.”

Posted 2 years ago

“i feel bad for the workers”

Posted 2 years ago

“I had never ordered from Peets Coffee before...I ordered Chocolate , Carmel Frappuccino.....it was the BEST Frappe I have ever drank!!! I have ordered from every major place that make Frappuccinos and Peets is by far number one!! The Coffee ☕️ flavor is heavenly ...just what you want to drink in the morning 🌄!! I highly recommend this place!!”

Posted 2 years ago

“Had their sees chocolate covered coffee beans , ordered them on their website, they were delivered late as they were a gift, then I canceled my order , they were still delivered , when I opened the package all the beans were melted together like they were exposed to extreme heat at one point, but customer service was awesome and took care of my issues. May take my chance again in the future their products are delicious.”

Peet's Coffee 2 star review on 8th February 2022

Posted 2 years ago

“Terrible customer service. Wrong order them replacement was not sent for weeks. Still has not arrived”

Posted 2 years ago

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Peet's Coffee is rated 2.2 based on 67 reviews