Peet's Coffee Reviews

Name: Peet's Coffee
Rating: 2.38

2.4 Rating 115 Reviews

29 %

of reviewers recommend Peet's Coffee

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Metrics

2.4

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Peet's Coffee 5 star review on 22nd May 2025

Anonymous

Anonymous // 01/01/2019

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“I love your coffee but many of the capsules come empty.”

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Posted 3 years ago

“We bought whole bean coffee from the grocery store today. Noticed that the number of ounces changed from 12 oz. to 10.5 oz. although the price has not. Customers need to be observant of this. These are tactics used by companies during times when inflation increases to maintain their profit margins. Most consumers never realize that this happens.”

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Posted 3 years ago

“I have subscribed peets, but they have skipped too many. More importantly, they withdrew from my account without delivery. I asked to refund it, but they have not made refunds for three months. Bad company 😞”

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Posted 3 years ago

“I was buying them since 4 years through… I was buying them since 4 years through their website. They just come up with minimum quantity buy. I love their K cups. Now they are offering 3 minimum quantity buy for each different type of coffee. So I buy varieties of 4. Now they make me have to order 3x4=12. Very disappointed. Bad. Just charge me shipping. You know why you making me have to buy 3 each minimum each varieties. Dont buy from them.”

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Posted 3 years ago

“i feel bad for the workers”

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Posted 3 years ago

“I had never ordered from Peets Coffee before...I ordered Chocolate , Carmel Frappuccino.....it was the BEST Frappe I have ever drank!!! I have ordered from every major place that make Frappuccinos and Peets is by far number one!! The Coffee ☕️ flavor is heavenly ...just what you want to drink in the morning 🌄!! I highly recommend this place!!”

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Posted 3 years ago

“Had their sees chocolate covered coffee beans , ordered them on their website, they were delivered late as they were a gift, then I canceled my order , they were still delivered , when I opened the package all the beans were melted together like they were exposed to extreme heat at one point, but customer service was awesome and took care of my issues. May take my chance again in the future their products are delicious.”

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Posted 3 years ago

“Terrible customer service. Wrong order them replacement was not sent for weeks. Still has not arrived”

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Posted 4 years ago

“If I could give less than 1 star I would. I had a problem with the Peet's app. After an update that was required I attempted to place an order and it failed (app said my order didn't succeed) and the app returned to the "place your order" window. Due to lack of time I didn't stop. I was later notified (via email) my order had gone through. I contacted Peets and never got a response other than the "we received your email". It has been a week since the original interaction and several days since I sent the email. I also needed to increase the amount on my Peet's card and that order also said it failed so I tried to place it again (which also failed) but neither actually failed and now I have been charged twice and have way more on my card than I can use in a reasonable time frame. I don't think I should have to pay for a latte I didn't get because the app incorrectly said the order didn't go through.”

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Posted 4 years ago

“I am disgusted with the prices at the Seattle airport. Once you are past security you are limited and the prices for a sandwich and iced coffee where $18. Soggy bread and overpriced. Do not bother”

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Posted 4 years ago

“Purchased my first bag of Peet's Coffee yesterday at Kroger. It's less than a $1 shy of 3 times the price I pay for Seattle's Best, but I thought I would splurge and try the Costa Rica blend, with Plum and Brown Sugar. As was looking forward to trying it, but was so disappointed when it had no plum, sugar or sweet flavor at all? It's regular coffee! Is this a trick or are flavorings SO weak? I am going back to the Seattle's Best and save $7 /lb.!! What a complete ripoff!!”

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Posted 4 years ago

“Second time the App doesn’t work for me It was a nightmare trying to get help and refund. Now happening again it doesn’t let me finish my order. I reloaded $30 and can’t use the App again”

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Posted 4 years ago

“I was in silver spring store on 06/08/21,after I got my coffee, I decided sit inside for a while to enjoy my coffee, in about 3 minutes, the guy came over, and told me as they are closing in few minutes to collect ur stuff and leave the premises in disrespectful manner. I couldn't believe what he said. I have never experienced. I am not sure how the management handle such bad apple employee.”

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Posted 4 years ago

“One of the best not-artisanal coffees around. Subscription and online service the least competent imaginable.”

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Posted 4 years ago

“tastes like doodoo”

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Posted 4 years ago

“I have been a Peet's customer for more than 7 years. I did another order online last week and never receive my package. I wait for a whole week then email to ask. It was 1am and I got one auto response first then received another just 2 minutes later that my order was fulfilled. It was a gift. I called the next day to check whether it can be arrived on time and they told me no. They do not rush my order to make the time as it originally should be. They just refunded me and don't care about customers. H”

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Posted 4 years ago

“The coffee havana was tasty, but not too hot. The ham and swiss had dry ham dry bread, meager size. I almost returned it but I was starved. Not the greatest experience. Lexi who helped me was good and service quick. The ham n swiss left MUCH to be desired”

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Posted 5 years ago

“I tried a subscription online. My card was expired, so I put a new one online. That was July 6, 2020. I still don't have any coffee. I have emailed and get no reply. I will find a new source for coffee. Too difficult to deal with them.”

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Posted 5 years ago

“UNFORTUNATELY, I had an issue with the store directly giving me old coffee. I was told that I could possibly be refunded for the coffee online so that I would not have to drive all the way back to the store for a refund. However when I called Customer Service , I was immediately brushed off and treated horribly. You know the sadist thing is that I'm a huge Starbuck's fan and a good friend of mine told me to try out Peet's. I left another vendor that I really enjoyed to try your coffee. YOU GUYS really put a bad taste in my mouth and that's not good for a stellar coffee company. Please find a way to refund me for my inconvenience and if you don't want new customers, I understand!”

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Posted 5 years ago

“Peet's definition of a subscription and my definition are not the same. Because I am wrong I own 3 pounds of Kenya Auction Lot instead of 3 pounds of Kalosi. Peet's is a very arrogant company. Policies are changed without any communication with patrons, grinding criteria changed, sweetener brands were changed by elimination of all but one. Order Kalosi and be corrected by the clerk to use the new full name, Sulawesi-Kalosi. I will replace Peet's with another provider of Kalosi coffee.”

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Posted 5 years ago

Peet's Coffee is rated 2.4 based on 115 reviews