Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived in 24 hours ,the pen fitted with a left-hand nib as requested thank you very much Jay”

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Posted 5 years ago

“Very helpful staff and very good communication. I have no hesitation to recommend this company.”

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Posted 5 years ago

“Prompt delivery. The item was exactly as I expected and hoped. I will use The Pen & Paper company again. Thank you.”

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Posted 5 years ago

“Very quick service. My Lamy pen and ink were well wrapped and quickly delivered.”

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Posted 5 years ago

“Fabulous service, hassle free, exactly what was required. I ordered a LAMY fountain pen as a gift. My lovely friend is in the UK and I’m in Australia. Thank you for delivering the goods. Much appreciated.”

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Posted 5 years ago

“Excellent service and quick delivery .I will order from you again .Thank you”

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Posted 5 years ago

“Wonderful ink! Gorgeous colours! Speedy service! Nice Jiffy bag with a friendly note... what more could one ask?”

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Posted 5 years ago

“Wide selection of products, I was able to order my purchase to be collected from the store and it is usually next day. Sometimes it may take longer depending on the order. But overall a pleasant experience and friendly staff.”

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Posted 5 years ago

“Great personalised and efficient service, love this shop!”

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Posted 5 years ago

“Once again, great service from The Pen & Paper. Fast and efficient delivery.”

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Posted 5 years ago

“Visited Pen & Paper Cardiff October 2019. Without a shadow of doubt, this is one of the best stationery shops in the UK. As a watercolour artist from Kent I buy my colours from Cornelissen London, but have always found it difficult to source a high quality sketchbook that's strong enough to carry around for my prep-work. I stumbled across the "hand book" sketch book range, what a great find! Absolutely delighted with the square version, great quality, excellent weight of paper and no buckling using my no. 8 and no 2 round sable Kolinsky brushes. Also nice to see a store that has a good loose stock of Staedtler Mars Lumograph 2B's. Will definitely be back when I'm next in Wales. Highly recommend this store.”

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Posted 5 years ago

“Excellent service; web site easy to navigate and place order which arrived 2 days later; prices are competitive too”

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Posted 5 years ago

“I have used Lamy Safari as my everyday work pen for years but the nib had become distorted I therefore purchased a replacement nib (which arrived very speedily) and watched the short instructional video on your website.....now my pen is as good as new....very many thanks.”

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Posted 5 years ago

“Great product and service. Just about to make the same purchase :)”

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Posted 5 years ago

“Usual brilliant combination of a great choice of products at competitive prices with superlative service.”

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Posted 5 years ago

“Excellent as always”

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Posted 5 years ago

“As usual fast and friendly service. The package arrived in good order — a pleasure to deal with you.”

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Posted 5 years ago

“Ordered Filofax inserts online hassle free ordering, competitive price, just the item I was looking for.”

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Posted 5 years ago

“Excellent price for the product and super speedy delivery. Highly recommended”

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Posted 5 years ago

“I am very pleased with my order The Pen & Paper it is lovely to have good paper to write on again, as i live in Canada the delivery was three weeks which was faster than some items that come from the UK.”

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Posted 5 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews