Perfect Cleaning Reviews

Name: Perfect Cleaning
Address: Suite 5, 15 The BroadwayLondon, London
Rating: 4.06

4.1 Rating 163 Reviews

77 %

of reviewers recommend Perfect Cleaning

Company Reviews

Questions

Metrics

4.1

Based on 163 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02030519085

Email:

info@perfectcleaning.co.uk

Location:

Suite 5, 15 The BroadwayLondon
London
IG8 0HL

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Perfect Cleaning 1 star review on 30th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“George came to clean my carpet and did a fantastic job. Incredibly helpful and the carpet was as new. Would fully recommend!”

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Posted 4 years ago

“George did an excellent job with my flat! Couldn't believe the results. Would highly reccomend! A+++”

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Posted 4 years ago

“We have been clients for 3 years only because we were lucky enough to have a good cleaner since the beginning. However, the company started to overbook our cleaner and she started coming at 17.00 or not coming at all. They sent us another cleaner that not only did not clean, but made a mess around the house and had to clean everything myself. Company provides very poor services, is not trustworthy and very deceitful. Waste of money.”

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Posted 4 years ago

“Absolute poor standard only one hour unreliable cleaner spoor time keeping dishonest and very deceitful. Overpaid cleaners and the company. Very disappointing indeed.”

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Posted 4 years ago

“AVOID. DID NOT DELIVER Didn't deliver works as per the required instructions as initially agreed. Didn't complete the cleaning to the standard as requested/discussed Didn't advise the customer of the extra time needed to complete the works in full on the day (despite the client requesting this as she knew she was away) Cleaner turned up 45mins late without even calling ahead Waited till over two weeks to advise that customer needs to be present on second visit to inspect Couldn't deliver to a time slot that suits the customer to make up the extra time that wasn't delivered on first visit When advising what dates I am available to complete inspection advise that I may need to pay for extra time due to time lapsed. Only offer you have made to accommodate for all this is for an £8.00 refund. unacceptable”

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Posted 4 years ago

“Great service. Very organised team. I felt so confident and even left my keys for them to access the house. The carpet was cleaned professionally. As soon as I opened the front door I could smell the nice and fresh air. Stains were removed and details were paid to the smallest corner in each room. I would highly recommend Perfect Clean to family and friends and definately use their services in future.”

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Posted 5 years ago

“The customer service team at Perfect Cleaning are absolutely stellar. We have had a cleaner coming for about 7 months and, no matter how many times we contacted them and how many questions or requests we had, they always answered quickly and in the most helpful way. I was really impressed with this agency, they seem to really care about their customers. I wouldn’t hesitate to recommend them!”

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Posted 5 years ago

“Perfect Clean had been reliable for over a year but then decided to lie to us that one of their colleagues was no longer cleaning, sadly for them we knew this to be untrue as they continued to work for a friend. Don’t try and deceive your customers. Had Perfect Clean just been honest then we would have given them a much more positive rating.”

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Posted 6 years ago

“We are shortly having a baby and booked an end of tenancy clean yesterday to make sure that everything was spotless for the arrival. We had two cleaners in cleaning the whole apartment for 4.5 hours. Both my husband and I are 100% sure that there are books and possibly DVDs missing from our bookshelf (one book I was in the middle of reading), we are both 100% sure that we haven't moved them and are also 100% sure that no one else has been in the apartment other than the cleaners. We phoned perfect clean to speak to the cleaners to ask if perhaps they had perhaps moved the items. They came back and said that they had moved nothing and of course denied taking anything. I would love for their to be an alternative explanation than theft but unfortunately there just isn't. I said it should be considered as a theft then and the agency were very dismissive saying that I had no proof and no right to accuse innocent people and that I must have misplaced the items myself. My husband is as convinced as me that we aren't making a mistake here as we would hate to accuse innocent hardworking people and would not do this if there was a potential alternative explanation. Perfect Clean said there was no way their cleaners had taken anything, no action would be taken and that I had no right to accuse them. It is not like I am reporting the theft of high value items (books and DVDs), but it is obviously upsetting and the response of the agency, basically that I am the one in the wrong, is what has really gotten to me. I am the victim of a crime here. Obviously I have no proof but that doesn't mean it didn't happen. We are of course also concerned that other items could be missing that we haven't noticed yet. PLEASE AVOID!!!”

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Posted 6 years ago

“Poor standard of cleaner, unable to provide alternate despite multiple complaints. Quick to take admin fees but did nothing to earn them. Did not visit premises, provided no training or guidance to poor cleaner. When my cleaner was ill they forced her to come clean because they had no alternative cleaner to send. Quick to call when wanting to secure business, did not return calls or email updates once secured and issues needed resolution. Not clear to me how they are still in business- definitely would NOT recommend this company if you expect good customer service.”

Helpful Report

Posted 6 years ago

Dear Mrs Bindu Rav, We understand your frustration and annoyance and we offer our sincere apologies for the stress cause. We believe that we have offered a suitable solution to all of your requirements. Please accept our deepest apologise if you needs have not been met. Our customer support team is available for further discussion at info@perfectcleaning.co.uk

Posted 6 years ago

“Perfect Clean were very engaging and attentive to my requirements when setting up my regular cleaning service. Our first cleaning visit was booked in promptly after starting our service contract. When other circumstances meant our first cleaning visit had to be rescheduled after the cleaner had already arrived on time, Perfect Clean again promptly rebooked. After our first cleaning visit was concluded, we were delighted with the level of work carried out. Long may the great service continue!”

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Posted 6 years ago

Dear Marcelo, Thank you for sharing your experience. It is much appreciated

Posted 6 years ago

“I've just used one of their cleaners for a one-off flat clean and was very happy. The flat was left spotless, and the cleaner herself was so lovely. Highly recommended.”

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Posted 6 years ago

Dear James, thank you for taking time to share your experience. It is highly appreciated.

Posted 6 years ago

“The cleaners were very inexperience. I had to change multiple times until I had someone competent. This only happens when my monthly payment almost doubled. If you are on contract for once a week you have the very inexperience cleaner. If you go into the more expensive contract the service does improve but your cleaner becomes very expensive. Cancellation policy is a rip off. When you cancel your contract, the service stop immediately but they make you pay an extra month without delivering the service! this is completely illegal. I highly NOT recommend this company.”

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Posted 7 years ago

Dear Albane, we appreciate your comments. The pattern we have adoppted through the years is legal. The terms of the service use and cancellation notices are introduced to the clients at the time of bookings If you would like to discuss the matter further, please kindly reach us at ?0207999812

Posted 7 years ago

“Very professional, always responds to emails quickly, never cancels, overall very happy with a very good service”

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Posted 7 years ago

Hi Elena, Thank you for your spreading the word. We appreciate it.

Posted 7 years ago

“Friendly and positive cleaning lady Leaves the flat tidy and shiny”

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Posted 7 years ago

Dear Achille, thank you for sharing your experience. It is much appreciated.

Posted 7 years ago

“Fantastic service! Have used the company for almost 6 years and was extremely happy about it. It s reasonably priced and the call center as always been very pro-active and fast to answer queries. The cleaning / ironing service is of good quality. Would definitely recommend”

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Posted 7 years ago

Dear Mr. M, Thank you for sharing your experience. It is much appreciated.

Posted 7 years ago

“I have been very happy with the quality of service from Perfect Clean, both from the administrative point of view and the two cleaners that I have come over the last few months. One of the cleaners returned to her home country (she was wonderful) and I was genuinely thrilled with the seamless transition to a new cleaner who has also done a superb job. I can highly recommend Perfect Clean as a company that offer a valuable service and my five star rating is offered without hesitation.”

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Posted 7 years ago

Dear Casel, thank you for spreading the good word. We are pleased to hear that you are happy with the service.

Posted 7 years ago

“We have used Perfect Cleaning on an ad hoc (yet fairly frequent) basis for many years; their service has been consistently good and we have found their staff to be professional, lovely, hard working people who have done a great job.”

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Posted 7 years ago

Dear Catherine, thank you for your kind words. We really appreciate them

Posted 7 years ago

“I have been using Perfect Clean's services for a number of years now both personally and professionally for my clients. I have always been impressed with their professionalism and the results they achieve. They are reliable, very accommodating nothing is too much trouble. I have no hesitation in recommending them.”

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Posted 7 years ago

Dear Andrea, thank you for you for spreading the good word. It is much appreciated.

Posted 7 years ago

“I have been a very happy client of Perfect Clean for about five years. My cleaner, Velislava, is reliable, thorough, and trustworthy (she cleans while I am out), and if I need to change my time slot, or the service I require, she is easy to contact, and always tries to be flexible. I also have my carpets cleaned by Perfect Clean a couple of times a year. My quality of life has improved immensely since I started employing a cleaner. I only have a small one-bedroom flat, and could easily clean it myself, but to come home at the end of the day to a sparklingly clean flat is well worth the money.”

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Posted 7 years ago

Dear Emma, thank you for sharing your experience. We appreciate your kind words.

Posted 7 years ago

Perfect Cleaning is rated 4.1 based on 163 reviews