In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a T shirt and personalized water bottle 3 weeks ago and haven't yet received them. sent email a week ago to the address given in case of order problems and received no reply to that either. Think i've been done but will persist in trying to recover my money.”

Helpful Report

Posted 7 years ago

Hi I hope you have now received your item but if you could contact our customer service team on 01388528000 we will get this resolved as a matter of urgency

Posted 7 years ago

“I haven't received it.”

Helpful Report

Posted 7 years ago

Hi Can you contact our customer service team on 01388528000 with details of your order so that we can look into this for you?

Posted 7 years ago

“Hi I haven't received any communication regarding my order placed 7 days ago although you took payment not long after .I also asked to change the colour of my choice a few minutes after the Order went through as I ordered wrong colour in error and was told that it wasn't possible but I still haven't received my order so can't see what the problem was .”

Helpful Report

Posted 7 years ago

Hi Can you contact our Customer Service Team on 01388528000 so that we can resolve this for you?

Posted 7 years ago

“very disappointed, a space was placed in the middle of surname”

Helpful Report

Posted 7 years ago

Hi Can you contact customer service on 01388528000 with your order details so that we can sort this out for you?

Posted 7 years ago

“I placed an order nine days ago (30th Nov) and have heard nothing from them until an email asking them to rate my purchase. No communication regarding the status of my order, when it was being despatched, no delivery date etc. I am none the wiser as to whether I should have already received it or whether this is a premature email. Time to find out from this shoddily run company, I guess...”

Helpful Report

Posted 7 years ago

Hi Lena I am sorry that your item has not been received. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi, I am sorry to hear that you've had problems with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will look into this for you.

Posted 7 years ago

“Please phone me to discuss my order!!! Not impressed!!”

Helpful Report

Posted 7 years ago

Hi Hannah Sorry to hear you've been having problems. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi, I am sorry to hear that you've had problems with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“Ordered personalised card. Text is completely misaligned so half of it is missing.”

Helpful Report

Posted 7 years ago

Hi Cheryl I am sorry to hear you are not happy with your order. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“I placed an order exactly a week ago and it is still in production . Really disappointed with the lack of time keeping”

Helpful Report

Posted 7 years ago

Hi Jainisha I am very sorry to hear you haven't received your order, having looked into this I would have expected you to have received this by now. I have arranged for another one to be sent out to you. If you have any further problems please contact our customer services team on 01388 528000.

Posted 7 years ago

“Not received my order yet, paid for 1st class service I'm afraid you let me down, it's now been over a week since I ordered the product and you are asking for a review!!!!!!!!! Do not buy from this merchant you have been warned!!”

Helpful Report

Posted 7 years ago

Hi Barry I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi Barry, I am sorry to hear that you've had problems with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will look into this for you.

Posted 7 years ago

“The name and number on the one of the football shirts was incorrect. The tool to create the design didn’t seem to work correctly and defaulted back partly”

Helpful Report

Posted 7 years ago

Hi Marc I am sorry to hear you are not happy with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“Not received”

Helpful Report

Posted 7 years ago

“You are asking me write a review but I have received nothing and had no e-mail to say it’s been dispatched”

Helpful Report

Posted 7 years ago

Hi Allen I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi, I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“T-shirt is of the thinest quality and poor printing which isnt really acceptbale for £20. Wrong size sent as well so all in all useless”

Helpful Report

Posted 7 years ago

Hi Thomas I am sorry to hear you are not happy with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi, I am sorry to hear that you've had problems with your order. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“Not sure how i can write a review when I have not received the goods!”

Helpful Report

Posted 7 years ago

Hi I am sorry that your item has not been received. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“The quality of the towel is absolutely disgraceful for the cost. I have better quality tea towels. Unfortunately it is a requested Christmas present by my nephew otherwise I would have binned it. I would not recommend this product at all to anyone else.”

Helpful Report

Posted 7 years ago

Hi A I am sorry that you are unhappy with your item. Please contact the Customer Service Team on 01388528000 or sales@personalisedfootballgifts.co.uk so that we can resolve this for you.

Posted 7 years ago

“The customer service is appalling. I placed an order on the 24/07/17 for a birthday present. After multiple emails I was no further forward into finding out where my order was and the status. The online account did not provide any information. After speaking to a call handler who answered the phone with just a hello! I really could of been speaking with anyone. I was then informed my order had been dispatched on the 21/07/17 but part of my order was out of stock! When was I going to be informed about this? The thing that got me is I didn't place my order until the 24/07/17 so it's remarkable this company can predict the future! I was told on the phone I would receive a refund for my out of stock item and next day delivery on my other. 3 weeks later I'm still waiting for my refund! If I don't receive it soon I will be taking this matter further! I very rarely complain about anything but having a business myself, I would be absolutely disgraced if my customers were treat like this. Never again will I use these.”

Helpful Report

Posted 8 years ago

Hi Neil, Thank you for leaving a review. I believe this issue has been resolved. If you have any further questions or queries please contact us at sales@inthepaper.co.uk or 01388 528000. Best Regards, Shannon

Posted 8 years ago

“I ordered an item to be delivered next day, I paid £7.50 for the express delivery, but it was not delivered till 3 days later.”

Helpful Report

Posted 8 years ago

Hi Ann, Thank you for leaving a review and I am sorry that your order did not arrive in time. In regards to solving this issue please could you contact us at sales@personalisedfootballgifts.co.uk or alternatively call us on 01388 528000 and we will refund you the full cost of your postage. Many Thanks, Shannon

Posted 8 years ago

“The item I ordered was sent wrong (the colour used wasn't what I had requested), I phoned and spoke to someone who said they would send a replacement out the next day, this wax four days ago and I still haven't received anything. This was a 40th birthday present and I have not been able to give the gift I ordered”

Helpful Report

Posted 8 years ago

Thank you for leaving a review, I'm very sorry that you have not received your replacement as of yet. Your replacement newspaper was dispatched from us on the 9th (Friday). If you had contacted our customer services team immediately we would have been able to trace your order for you. Another replacement will be sent out today on a tracked and signed for service, our customer service team will contact you later today with a tracking number for this parcel. Thanks, Bailey

Posted 8 years ago

“The top I ordered came with a 'M' not 'MH' on the front! Very disappointed!”

Helpful Report

Posted 8 years ago

Thank you for leaving a review, I'm sorry the personalisation on your t-shirt was incorrect. Please can you contact our customer services team and we can arrange for a replacement to be sent to you. Thanks, Bailey

Posted 8 years ago

Hi Although you have not contacted us about your T-shirt, we have managed to find your order and we are having a replacement sent to you. Please accept our apologies.

Posted 8 years ago

“Ordered next day delivery...not arrived...emailed...no response....called...straight to answer phone.....still waiting...will NEVER use again.”

Helpful Report

Posted 8 years ago

In the Paper is rated 4.3 based on 3,888 reviews