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In the Paper Reviews

4.3 Rating 3,888 Reviews
81 %
of reviewers recommend In the Paper
Company Reviews Product Reviews
531
 Questions Metrics
4.3
Based on 3,888 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 91%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read In the Paper Reviews
Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maria Clarke
Verified Buyer
“Never received the gift”
Helpful Report
Posted 7 years ago
Tracy
Verified Buyer
“Never revived ordered items.”
Helpful Report
Posted 7 years ago
Hi Tracy Thank you for contacting our customer service team. I am sorry that the original and replacement did not arrive and that there was not time to send another replacement on a tracked service before Christmas. I understand this is now resolved to your satisfaction but please let us know if there is anything further we can do.
Posted 7 years ago
Rachel
Verified Reviewer
“Never received an order number or confirmation email . I ordered a mug as a gift for my secret santa at work - ordered in time for Xmas, but it never arrived. I had to go to the Royal Mail sorting office twice to make sure it hadn't been sent. I emailed and they simply said they would send another, but it was too late. I sat through secret santa at work without giving a gift. They then sent another that did arrive within a few days, I got a refund aswell but it wasn't about the money, it was the timing.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“I can not express my disappointment of not receiving 2 personalised Wrexham mugs. Both were ordered in plenty of time for Christmas. I have phoned and chased on numerous occasions only to be told not to worry, they have beeb dispatched. Well to date, I have still not received them. My two young children had nothing to give their uncle and grandad for Christmas. They were both gutted and me, I was so very angry. Also, the young lady on the phone gave me an order number that bears no resemblance to anything.”
Helpful Report
Posted 7 years ago
Mike
Verified Buyer
“Ordered a Christmas present on the 8th December, hadn’t arrived by the 24th and no response from customer support to email.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered personalised cufflinks on 7/12/17, now 23rd December, still no delivery. Really disappointed.”
Helpful Report
Posted 7 years ago
Jenny Kelsall
Verified Buyer
“I haven’t actually received my order yet ! Ordered on 11/12 . It’s now 22/12 and no sign . Disappointed”
Helpful Report
Posted 7 years ago
Karen Walls
Verified Buyer
“Haven't received it yet although purchased on the 11th Dec so can't really comment”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“You used the wrong name and now it's too late to send back before Xmas. Thank you for ruining my friend's Christmas surprise, you morons.”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“I haven't even received the item”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Everything went wrong. I order the item on 11th December didn't receive a confirmation dispatch email, then emailed on 18th December and was told it would be re dispatched but still had no dispatched information. And then when I chased this on 20th I got an email offering me my postage back but then I have come to the delivery address and obly 2 of the 3 items have been sent so I called up and complained again and still didn't get a good enough compensation for this. Your company is shocking for customer service.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Currently don't have the purchase and the tracker doesn't recognise the order number linked with the email so cannot find out where it is either. 😣”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“I placed an order on the 7th December for a Secret Santa gift to be given on the 19th, I received an Order confirmation and nothing else, I rang the phone number provided and left a message for someone to contact me, no one did. Atrocious! To be honest if you had said that you were snowed under with orders and would be late in despatching I could have dealt with that but there has been no contact whatsoever I'm now going to put an IOU into the Secret Santa - Very festive, thanks a lot!”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Absolutely awful! Taking ages to come. Ordered it on the 08dec and still haven’t received it! Order other items 2nd class and have already received them!! So much for secret Santa tomorrow!!! Will never order anything from this company again!!!”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“Ordered my item nearly 2 weeks ago, still haven’t received it. It was a Christmas present for my sons teacher but hasn’t arrived in time so I have one very upset little boy with no present to give to his teacher!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Item not yet received”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“still havent received my order which i placed on the 7th december”
Helpful Report
Posted 7 years ago
A
Verified Buyer
“We ordered our gift on December 7th have not yet received this. I have e mailed regarding this and have not received a reply only this review to fill in”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I have not got my gift yet, its been 10 days now , so where is it ????”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Still waiting for delivery”
Helpful Report
Posted 7 years ago
In the Paper is rated 4.3 based on 3,888 reviews
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