In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a card and half the writing was missing. When I emailed about it, I was told that was the way it was on the preview and wasn't proofread. I find this very hard to believe as. The preview looked perfectly fine to me”

Helpful Report

Posted 6 years ago

Hi The cards are produced automatically, exactly as is shown in the preview when you place the order which is why we ask you to check the order carefully before placing it. I can also see that as a gesture of goodwill your order has been replaced with the correct spacing.

Posted 6 years ago

“Ordered over a week ago, days before any confirmation and nothing since. Not recieved my order which is supposed to be a birthday present. Won’t be using them again.”

Helpful Report

Posted 6 years ago

Hi Peter As you placed your order late on Friday, it went into production 1st thing on Monday morning. This item normally takes 3 working days to produce, however it was shipped to you on the 24th by your chosen postage option which takes up to 7 working days for delivery. If this still hasn't arrived, please contact our Customer Service Team

Posted 6 years ago

Hi Peter We have tried to contact you to confirm if you've now received your item, but have been unsuccessful. If this hasn't arrived please call us on 01388528000 asap.

Posted 6 years ago

“First card arrived but all the message inside HD no spaces so ordered again on 25 July A5 size, first class post, still hasn't come, But Money Taken for it”

Helpful Report

Posted 6 years ago

Hi Ian Have you contacted our Customer Service Team about the problems you have experienced so that we can look into this for you? 01388528000 or email sales@personalisedfootballgifts.co.uk

Posted 6 years ago

“Absolutely gutted as still have not received this item. I ordered it especially for my sons birthday on the 16th July.”

Helpful Report

Posted 6 years ago

Hi Caroline I am so sorry that this hasn't arrived as it was despatched to you the same day we received your order. Please contact our customer service team on 01388528000 so they can look into this for you.

Posted 6 years ago

“I've had no feedback and still haven't received my purchase”

Helpful Report

Posted 6 years ago

Hi Paul Thank you for letting us know there has been a problem with your order. It appears that you did not give us a full delivery address so Royal Mail where unable to delivery your item. Please contact our Customer Service Team

Posted 6 years ago

“My dad is still waiting for the card :/ waaay past his birthday”

Helpful Report

Posted 6 years ago

Hi Rob Please contact our customer service team so that they can look into this for you

Posted 6 years ago

“The personalisation text inside the card did not fit on the card and it allowed me to add the number of letters so surely it should all appear on the card. Not happy at all as I paid £5 including delivery for this product. I will not be buying anything else unfortunately.”

Helpful Report

Posted 6 years ago

Hi Joseph I am sorry that you are unhappy with your card. We do print the card exactly how it previews when you place the order. Please contact our Customer Service Team on 01388528000 or e-mail sales@personalisedfootballgifts.co.uk

Posted 6 years ago

“I have still not received the shirt that I ordered a week ago and have yet to be informed that it has even been dispatched. So much for a three or four day turnaround.”

Helpful Report

Posted 6 years ago

Hi Derrick I can see that your order has been shipped to you; please allow time for this to be delivered. It does take 3 working days to make this item plus postage, which is usually up to 3 working days but Royal Mail occasionally take slightly longer. If you have any further problems, contact our Customer Service Team on 01388528000 or email us at sales@personalisedfootballgifts.co.uk.

Posted 6 years ago

“Never received my gift”

Helpful Report

Posted 7 years ago

Hi Nuala I understand that you have now received your order within the advertised time scale. Please contact our Customer Service Team if there is anything else we can help with?

Posted 7 years ago

“Haven’t got it yet.”

Helpful Report

Posted 7 years ago

Hi I understand our Customer Service Team have contacted you about your delivery address which was incomplete. Royal Mail have been unable to deliver this to you because of this

Posted 7 years ago

Hi We have offered to resend this at a discounted rate but have not heard back from you.

Posted 7 years ago

“I ordered a gift for my mother from your site then realized within a minute of purchase that my computer had auto filled the delivery address incorrectly. I immediately emailed to correct the error and assumed everything would be ok. However I then received an email from you a couple of days later saying it had shipped to the wrong address.”

Helpful Report

Posted 7 years ago

Hi Jason Unfortunately we did not receive your email advising us of a problem with the delivery address until after your order had been produced and despatched. If you had called immediately we would have certainly changed this for you from the billing address. Can you confirm this has now arrived at the address you supplied to us?

Posted 7 years ago

“I ordered a phone case and it arrived in good time, however I ordered it to fit an iPhone 5s but it arrived as a case for an iPhone 7, I guess I will have to buy my friend a new phone as well as the case for their birthday. Also didn't get a conformation email.”

Helpful Report

Posted 7 years ago

Hi I understand that you have now spoken to our team and they have confirmed that we did send you the item you had ordered.

Posted 7 years ago

“Did not receive the Blackpool shirt I ordered.”

Helpful Report

Posted 7 years ago

Hi Anne Can you contact our Customer Service Team on 01388528000 so we can look into this for you?

Posted 7 years ago

Hi Anne We have spoken to you about this and unfortunately the item hasn't been delivered because the shipping address you supplied was incomplete. Hopefully this will be returned to us and we will then contact you.

Posted 7 years ago

“Very disappointed in the quality of the. Hip Flask”

Helpful Report

Posted 7 years ago

Hi Dennis I am sorry that you are unhappy with your purchase. Our Customer Service Team will be in touch to see what the problem has been. Many thanks

Posted 7 years ago

Hi Dennis Our Customer Service Team have tried to contact you about this. Can you contact us asap?

Posted 7 years ago

“At the moment I am very disappointed as I didn’t get an email confirming my order (but the money has been taken) and the card didn’t arrive in time for the birthday. Moonpig can get a card processed, posted and received within a couple of days ....”

Helpful Report

Posted 7 years ago

Hi Kay I am sorry that your card did not arrive as expected. Can you contact our Customer Service Team so that we can resolve this for you?

Posted 7 years ago

“Still waiting for purchase to be delivered. Ordered 9th Feb. Very disappointed”

Helpful Report

Posted 7 years ago

Hi Lynn I understand our Customer Service Team have been in touch with you about the problem with your order. We are very sorry and look forward to your reply

Posted 7 years ago

“After a week of placing the order and paying for 1st class delivery we are still waiting for our frame and when emailed the company don't sound bothered at all won't be using again and shall be getting to the bottom of where the frame is at”

Helpful Report

Posted 7 years ago

Hi, I am sorry that you were unhappy with the response you received and I understand that our team have been in touch with you and we have resolved your problem. Please let us know if there is anything else we can help you with?

Posted 7 years ago

“This turned up with a broken handle! I had to give it to my husband broken on Valentine’s Day. Could you pleas replace this ASAP?”

Helpful Report

Posted 7 years ago

Hi Christina I am sorry that your item was damaged in transit. We have arranged for a replacement to be sent out to urgently. Please let us know if there is anything else we can do to help?

Posted 7 years ago

“Inside of card was incorrect and when I got in touch it was apparently my fault as I’d done it wrong, awful customer service will never use these again”

Helpful Report

Posted 7 years ago

“Ordered on the 27th 2 items were on immediate delivery 1 was 1-3 days. The 27th was a sat so expected an email on the wednesdsy to say the order has been despatched. One item was a valentines card postage says 3-10 days.its now the 6th Feb and haven't received the email that the item has been despatched yet. So can't give an honest review as still haven't received the items. Hope they will come in time ! Will amend my review when it arrives.”

Helpful Report

Posted 7 years ago

In the Paper is rated 4.3 based on 3,888 reviews