In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item wasn't personalised as ordered”

Helpful Report

Posted 7 years ago

“it never arrived. Ive been back and forth to the post office twice”

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Posted 7 years ago

“Received mug but no coaster with it. Paid for set. Hoping it will be just in separate package and arrives before end of week.”

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Posted 7 years ago

“Still have not received one of products ordered”

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Posted 7 years ago

“I haven’t received it”

Helpful Report

Posted 7 years ago

“Still waiting to receive the item.was a present for my son in law but his birthday has gone.hope it arrives before Xmas”

Helpful Report

Posted 7 years ago

“I have not had it delivered yet”

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Posted 7 years ago

“It still hasn't arrived!”

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Posted 7 years ago

“The fact that i haven't received my item or been informed of when it will arrive and i have also sent you an email requesting this information. Service is very poor!”

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Posted 7 years ago

“Ordered item Nov 29 2nd class post. Hasn't arrived called last week told it must have been lost another sent last Friday still no item. Need urgently for Monday will have to shop elsewhere. How do my clubcard vouchers get refunded?”

Helpful Report

Posted 7 years ago

“Not received personalised mug ordered on 06/12 for the office Secret Santa. Advised it despatched 08/12 after emailing for a status update. As of today it is still showing in production. Please don't ask me to call customer services, I've sent another email and they can contact me. Very disappointed and it means a trip to the shops to get a replacement gift as I am not convinced it will arrive and if it does I just hope I pull the same name out of the hat in next year's Secret Santa.......”

Helpful Report

Posted 7 years ago

“I have ordered 4 items and I have only received one of them. They emailed about another one asking which phone case I ordered when it clearly stated that on the order. I still havent received it or heard anything about the other two items. I have emailed them to chase them up and not had the courtesy of a response”

Helpful Report

Posted 7 years ago

Hi Robert I am sorry to hear you've had problems with your order. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

Hi Robert, I am sorry you haven't received our emails as we have replied to you. Can you let us know if the missing items have now arrived?

Posted 7 years ago

“Still haven't received my order from 30th of November despite being told it was dispatched 7 days ago . VERY DISAPPOINTING !!!!!!!!!”

Helpful Report

Posted 7 years ago

Hi Jean I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“The t shirt I received is awful and I have requested a full refund. The white men’s M t shirt doesn’t even fit me (a size 8 woman) and is so thin I can see straight through it. Do not buy this item, you will be very disappointed!”

Helpful Report

Posted 7 years ago

Hi Kirsty I am sorry that you are unhappy with this item. I understand you have contacted our Customer Service Team and they are looking into this as a matter of urgency.

Posted 7 years ago

“My wife bought a personalised Cardiff City beach towel as a Christmas present for £40. Te quality is dreadful. Very thin. It also appears to have a 1" threadbare section in the corner...and this is just on removing from the packaging BEFORE use. My wife is now chasing them for a refund!”

Helpful Report

Posted 7 years ago

Hi I am sorry that this was not as expected. There has been a problem with this item and it has now been removed from sale. If you can contact our Customer Service Team on 01388 528 000 with details of your order, you will receive a refund.

Posted 7 years ago

“I have not received this item”

Helpful Report

Posted 7 years ago

Hi Sarah Thank you for letting us know that your item has not arrived. It was ordered on 2nd class postage which is usually up to 7 working days. However I can see a replacement has been despatched to you yesterday. I am sorry for any inconvenience

Posted 7 years ago

“You are asking for a review and i have not received my purchases yet!”

Helpful Report

Posted 7 years ago

Hi Julian I am sorry that your item has not been received. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“I have yet to receive an order which I paid extra for a first class delivery. I 'phoned up and was assured there was no problem and I should get it the next day (which would already have been late) - but that was 3 working days and nothing. According to the website it hasn't even been posted yet. Far too late for the intended recipient, if it comes I'll have to keep it for his birthday next year. Never again - don't advertise a service you can't deliver on.”

Helpful Report

Posted 7 years ago

Hi, Belinda, I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“Still waiting for my order”

Helpful Report

Posted 7 years ago

Hi Amanda I am sorry that your item has not been received. If you can contact our customer service team on 01388528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

“I still haven't received my personalized gift and I've had not update. I ordered this in advance as a Secret Santa gift but still have not received my order.”

Helpful Report

Posted 7 years ago

Hi I am sorry that your item has not been received. If you can contact our customer service team on 01388 528000 with the details of your order we will get this resolved for you.

Posted 7 years ago

In the Paper is rated 4.3 based on 3,888 reviews