Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

“Rip off price for the size of the mug”

Posted 8 years ago

Hi, Thank you for leaving a review. I'm sorry to hear you are not satisfied with your mug, please contact us either by phone on 01388 528000 or via email at sales@personalisedfootballgifts.co.uk and we can help rectify this problem for you. Thanks, Customer Services

Posted 8 years ago

“Awful - ordered a birthday card (on 9 Feb) for a child's tenth birthday (on the 19th Feb) and nothing arrived. Sorry, but ten days should be long enough to print and send out a piece of card. Despite having an order number and e-mail, the order 'cannot be found'. It's not a rip-off, though...”

Helpful Report

Posted 8 years ago

Good Afternoon, I'm sorry to hear that you are disappointed by our services, we try our hardest to make sure everyone has a positive experience. Please contact our customer services team either via phone on 01388528000 or via email at Sales@personalisedfootballgifts.co.uk and we arrange something for you.

Posted 8 years ago

“Absolutely awful!! My original order of a West Bromwich Albion wallet arrived with the 'E' of the embossed initials back to front. I highlighted the fault to the sales staff who desatched a replacement promptly. However, when the replacement item arrived, that also had the same fault as the original item! No quality control what so ever. As a result I've now missed the birthday for which the gift was intended. Not happy! Will not be using your company again, nor will I be recommending their services to friends or colleagues.”

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Posted 8 years ago

Hi Alan, Thank you for leaving a review. I am sorry to hear that you are not happy, I have been told that you have been in contact with our customer services team and that your issue is being resolved with a matter of urgency.

Posted 8 years ago

“The quality of the mug is bad! It looks blur and the customised name is not in the central when holding the cup handler.. Will not order again.. Any customer service to fix it?”

Helpful Report

Posted 8 years ago

Hi Yen, I'm sorry to hear you are not satisfied with your purchase, please can you contact our customer services team at sales@personalisedfootballgifts.co.uk or by phone on 01388528000 and we will be able to help you out. Thanks, Bailey

Posted 8 years ago

Hi Yen, I understand you have been in contact with our Customer Services and this is now resolved. They have confirmed that the name was in the correct place as you had ordered it. Many thanks

Posted 8 years ago

“Ordered on 27 December with 1 to 3 days delivery still not received 5 delivery days on!!!”

Helpful Report

Posted 8 years ago

Hi Karen, I am sorry you are unhappy with the delivery timescale. Phone cases do take up to 4 days to produce plus delivery. Our offices reopened 05/01/17 as advertised and I can confirm your order is in production. Please contact our customer service team on 01388528000 if you need anything else

Posted 8 years ago

“The image that I uploaded on the order page was not put onto the gift, and there were two grammar mistakes.”

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Posted 8 years ago

Hi Andrew, I'm sorry to hear this but I hear that this has been amended for you. I hope the replacement is of better quality for you. Thanks

Posted 8 years ago

“Your not doing very well so far because the gifts have not been received”

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Posted 8 years ago

Hi Sarah, I'm Sorry to hear that your items have not arrived, please contact us on 01388 528000 and we can arrange something for you. Thanks, Bailey

Posted 8 years ago

“Not received mug yet!”

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Posted 8 years ago

Dear KNOWLES I have looked into this, your order was dispatched from us on the 7th December via second class postage, please allow up to 7 working days for delivery. Thanks, Bailey

Posted 8 years ago

“Hello, it was the wrong name on my gift and i am waiting for a response on my email to get the problem sorted so would appreciate an answer”

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Posted 8 years ago

Hi Amy, I'm sorry to hear this, but as i am aware my colleague has emailed you regarding this so hopefully this is now resolved for you. Thanks, Bailey

Posted 8 years ago

“Haven't received any confirmation email so far. Ordered on 21st of November, paid extra for 1-3 days delivery. Today is 28th of November and item still not arrived at all, since 7 days from ordering... Total disappointment, don't think I'm gonna place any more orders on your web site ever.”

Helpful Report

Posted 8 years ago

Hi Mr Maksims, Thank you for leaving a review, I'm sorry to hear you are disappointed by our service. Sometimes our confirmation emails fall into spam and junk folders, I have recent yours too you to make sure. Regarding your order it was dispatched from us on the 21st please can you check at your local sorting office to see if it has been left there. If it has not please contact our customer services team urgently via email at sales@inthepaper.co.uk or via phone on 01388528000. Thanks, Bailey

Posted 8 years ago

Hi Mr Maksims, Thank you for leaving a review, I'm sorry to hear you are disappointed by our service. Sometimes our confirmation emails fall into spam and junk folders, I have recent yours too you to make sure. Regarding your order it was dispatched from us on the 21st please can you check at your local sorting office to see if it has been left there. If it has not please contact our customer services team urgently via email at sales@inthepaper.co.uk or via phone on 01388528000. Thanks, Bailey

Posted 8 years ago

“I ordered a Father's Day card but they sent me a birthday card instead with happy Father's Day printed inside. Not impressed.”

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Posted 9 years ago

Hi, thank you for your message. I am very sorry to hear about this. Please contact our customer service department directly, quoting your order number. Thank you

Posted 9 years ago

“Ordered 8 days ago..no sign yet. No email to say been dispatched...nothing.”

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Posted 9 years ago

I was sorry to read your negative review. Your order was despatched on time by the postal method that you selected (2nd Class Post). Given the chosen postage option and allowing for the Bank Holiday, your item is due to arrive with you within the next couple of days. Should the item not arrive, please don't hesitate to contact us.

Posted 9 years ago

“I ordered the football ? dressing room picture ???? and the bracelet!the picture ???? has 2 of the metal lugs' broken off &when I tried to put the bracelet on it must have been made for a child ???? as I cant get it over my wrist without the rubber pulling out of the clasp,so a complete waste of money ????!!!!!,please do something to abate my disappointment,as I have bought from you before and would like ???? something to consider using you ???? again,awaiting a speedy reply martin Pudney,Mr.”

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Posted 9 years ago

Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying this for you where possible. Thank you.

Posted 9 years ago

“This was ordered as a Christmas present and arrived 11 days later on 30th December. When it eventually arrived I was extremely disappointed with the quality as I expected a hardback cover having paid £12.45 including delivery. Instead I received a flimsy paper backed book that I could have bought in a pound shop. Extremely disappointed and will not be purchasing from this company again - a complete waste of money and very poor delivery. Louise Simpson”

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Posted 9 years ago

Thank for your comments. I am very sorry that you are unhappy with the quality of the product you have received. We always appreciate any opportunity to improve our products or service. We will take note of your comments.

Posted 9 years ago

“everton fc bracelet inscribed with name. Inscription so small it was almost unreadable”

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Posted 9 years ago

Hi, thank you for your message. I am very sorry you are not happy with the quality of the product you have received. Please do not hesitate to contact our customer service department directly and we will be happy to look at rectifying any quality issues when our offices re-open on Tuesday 5th January. Thank you.

Posted 9 years ago

“Ordered the item and paid for express delivery.....it took 5 days before we received our order. I don't call this express!!!!!!!!”

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Posted 9 years ago

Thank for your comments. We always appreciate any opportunity to improve our products or service. I am very sorry for the delay in despatching your order.

Posted 9 years ago

“Not happy with the service got no email saying your order has gone thru orded my cup's on monday 14th and still nothing.”

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Posted 9 years ago

Hi, I can see that you have now been in touch with our customer service team who has confirmed your order and despatch details. Thank you.

Posted 9 years ago

“What I ordered Has not arrived yet”

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Posted 9 years ago

Hi, I am very sorry that your order has been delayed. I can confirm that it has now been despatched and will be with you before Christmas. Thank you

Posted 9 years ago

“Very disappointed. Ordered two Leicester city prints for them only to arrive with the old manager on the front who left the club some 5 months ago. Ruined christmas present!”

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Posted 9 years ago

Hi, I am very sorry that you are unhappy with the product you received. This product has now been removed from sale.

Posted 9 years ago

“Got the email asking for a review and yet no goods, feeling disappointed.”

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Posted 9 years ago

Hi, please do not hesitate to contact our customer service team if you have any questions regarding the delivery of your item. Thank you.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

In the Paper Reviews