In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

81 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The photo did not crop properly”

Helpful Report

Posted 9 years ago

“The only communication I have received regarding my order is the original email confirming acceptance of the order. I am still waiting for the order to be delivered. And my name is not Davey. It's Michelle Trevillion. Overall far from impressed!!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that your order has not yet arrived. I can see that it has been despatched and hopefully should be with you within the next day or so, if not by today. Please do not hesitate to contact our customer service team if your order has not arrived in tomorrows post. Thank you.

Posted 9 years ago

“Very disappointed that my mug arrived damaged as this was 4 my partners 1st Christmas present from our baby boy”

Helpful Report

Posted 9 years ago

Dear Catherine, I am very sorry that your order arrived damaged. We always try our best to securely package our items but from time to time an order does get damaged in transit. Unfortunately this is out of our control and I can only apologise for your disappointment. I can see that you have contacted us about this and that your order is already been re made and re-dispatched for you. Thank you for giving us the opportunity to put this right. We will always replace any item that is damaged in transit and ensure that you get your order in time for Christmas. I do hope you are happy with your new order when it arrives.

Posted 9 years ago

“I ordered an ipad case which when it came did not fit the ipad, also the details on the front of the case did not match the picture shown on ebay, the problem is still ongoing.”

Helpful Report

Posted 9 years ago

Hi, I am sorry, however we do not sell ipad cases, nor do we sell through ebay. It looks as if you may have confused our review request with an order you placed with a different company. Could I please ask that in light of this, you remove this review. Thank you.

Posted 9 years ago

“Pleae make sure when putting in surname because if you dont tottally blank it they leave it in and charge you £5 extra”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We do give our customers the opportunity to check the personalisation on screen when it is entered during the order process. We do also offer a preview facility so customers can see exactly how their order will be printed, and also confirm the personalisation on a confirmation email which is sent immediately at the point of order. Unfortunately, if an inputting error is made and the order has already been printed and/or despatched, we do unfortunately need to request a small reprint charge. Thank you.

Posted 9 years ago

“I did not receive the mug I ordered, it was a completely different design and did not have the personalised name on it that I requested it was just blank, I immediately filled in the online form to make Personalised Football Gifts aware of this - but have still not received a response 5 days later... £9.95 wasted I will never use this site again!”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that you have received the incorrect product. My colleague has already arranged for your correct order to be despatched immediately and should be with you this week. I have also checked our email system and can only see the email from you from yesterday, which was responded to early this morning. It looks like your original email did not reach us - I am very sorry that you felt we had not responded to this email. Thank you.

Posted 9 years ago

“Hey guys, not sure if there's some kind of problem but I haven't received my order yet. When I check it says 'order dispatched but no further information”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. Please contact our customer service team directly, quoting your order number and we will look into this immediately for you. Thank you.

Posted 9 years ago

“Not received yet ?????”

Helpful Report

Posted 9 years ago

Hi, I can see that you have ordered using an Amazon Local code and delivery for these items is 7-10 working days and this time has not yet exceeded. Please do not hesitate to contact us if your order does not arrived within the quoted time period. Thank you.

Posted 9 years ago

“Thought it was a proper web site not even a proper Sunderland top just a tshirt with Safc logo”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I am very sorry that you are unhappy with the product you have received. Please be assured that all of our Sunderland products are official and fully licensed by SAFC. If you feel there is an issue with the way the product has been made that differs to the image/description on the website, please do not hesitate to contact our customer service team and we will be happy to look into this further for you. Thank you.

Posted 9 years ago

“Received a reply shortly after ordering two chrome drinks bottles that they were unavailable. Disappointed as these were for Xmas presents.”

Helpful Report

Posted 9 years ago

Hi, thank you for your email. We have now received a limited quantity of the silver water bottles back in stock. If you would like to re-order, these are currently available. Please accept our apologies for the inconvenience. Thank you.

Posted 9 years ago

“Wrong football team and spelling wrong”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that your print is not as expected. If the team/personalisation is different to that shown on your confirmation email please contact us on 01388 528000 as you may have received someone else's order in error. Thank you.

Posted 9 years ago

Hi, I have also just tried to call you regarding this matter and the number does not seem to be connecting. As per my previous message, please do not hesitate to contact our customer service team to discuss this further.

Posted 9 years ago

I can see that you have now contacted our customer service team who have now resolved this issue for you, hopefully to your satisfaction.

Posted 9 years ago

“It's been over a week and still haven't received my order it was for my nephews birthday”

Helpful Report

Posted 9 years ago

Hi, Thank you for your comments. I am very sorry that your order has not yet arrived. I can confirm that it has been despatched to the delivery address on your confirmation email. Could you please firstly confirm that this is correct, and then contact your local sorting office to see if the item is being held there, awaiting collection. We do regularly hear that items are held at the local sorting office, despite a 'While you were out' card not being left. If the item is not there and the address is correct, please contact our customer service team directly and we will arrange an immediate resend of your item. Thank you.

Posted 9 years ago

“Service bad,the persons who answers the phone has no customer skills at all . Sad that I chose you guys and still not received it yet and was charged 5 pounds for one alphabet to be changed...wouldn't use you ever again and wouldn't recommend anyone either...”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that you are unhappy with the service you received when you called us. We do understand that occasionally customers can make an error with their personalisation when submitting their order. We do give customers the opportunity to check their personalisation several times when submitting their order, and also on the instant order confirmation email. We do ask that customers call us as urgently if an amendment is required to the order, however on occasion, the order may have been printed already, resulting in a small reprint charge. Once again, I am sorry if you have been unhappy with the service you have received.

Posted 9 years ago

“Still haven't received my item yet told was due last week”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that your order has not yet arrived. I have checked and I can't see any correspondence with our customer service team regarding your delivery - this is always the best way if you have any questions or queries regarding your order. Your order was despatched on the 5th using the delivery service you chose - Royal Mail Second Class Post. Please allow up to 7 working days for your order to be received. If the order has still not arrived after this time please contact our customer service team directly on 01388 528000 or sales@inthepaper.co.uk who will be happy to help you further. Many thanks.

Posted 9 years ago

“Ordered 10 days ago, still awaiting delivery. no communication whatsoever received apart from order confirmation email. Delivery timelines suggest a time-scale of 5 to 7 days.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. I am very sorry that your order has not yet arrived. I have checked and I can't see any correspondence with our customer service team regarding your delivery - this is always the best way if you have any questions or queries regarding your order. I would have expected delivery before now so have arranged for your item to be re-despatched immediately. Please do not hesitate to contact our customer service team directly if you have any further questions. Many thanks.

Posted 9 years ago

“I have had no confirmation of my order. I have no idea if it is actually coming to me. My name is Kelly not Andy - Andy is thr person the gift is for not me who has paid for it. Terrible experience and so far no goods or idea when they're due for delivery.”

Helpful Report

Posted 9 years ago

Hi Kelly, thank you for your comments. I am very sorry that you are unhappy with the service you have received. I can confirm that your order (ref ORD-010915-2142092) has been despatched and is on its way to you by 2nd class Royal Mail. Please allow 3-7 working days for delivery from the time of you placing your order. I have checked and can see that an automated confirmation email was sent to the email address supplied with your order - could this have dropped into your spam/junk folder? If you have any further questions, please do not hesitate to contact our Customer Service Team either by email: sales@inthepaper.co.uk or by phone: 01388 528000 and we will be happy to help you. Thank you.

Posted 9 years ago

In the Paper is rated 4.3 based on 3,888 reviews