Personalised Island Reviews

Name: Personalised Island
Rating: 4.73

4.7 Rating 1,682 Reviews

94 %

of reviewers recommend Personalised Island

4.7

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Email:

Support@PersonalisedIsland.co.uk

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Personalised Island 5 star review on 13th January 2021

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not arrived”

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Posted 4 years ago

“This parcels was not what a expecting”

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Posted 4 years ago

Hi Rahimah, Could you please provide further insight on how we may improve our services or products. We value every feedback in order to ensure we maintain a very high satisfaction rate. If you would like to email our customer service department on Support@PersonalisedIsland.co.uk, we can assist you to ensure you are satisfied with your order. Thank You. Personalised Island Team

Posted 4 years ago

“Paying £10 for next day delivery and still do not have the item 4 days later is far from ideal”

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Posted 4 years ago

Hi, Please contact our customer service department on: Support@PersonalisedIsland.co.uk so we may look into this matter. We can see that your order has been processed and dispatched from our end. Thank you for your patience and understanding.

Posted 4 years ago

“Don’t bother wasting your money on “next day delivery”. This company continues to advertise FALSE delivery services!! I ordered an item for next day delivery on Friday morning, 4 hours before their cut off time for next day delivery. Emailed their customer service team on Sunday asking where my parcel is, only for them to tell me they offer a next working day delivery service. No where on their website or my email confirmation does it say it’s next working day!! I even provided screen shots of their website and my order confirmation! They’re a bunch of liars and the customer service team just don’t care.”

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Posted 4 years ago

“Have not received my item Therefore can’t review”

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Posted 4 years ago

Hi, As advised on our website please allow 7-12 Working Days for International Shipping as we are UK Based. Thank You.

Posted 4 years ago

“Took ages to arrive (10 working days, that's 2 weeks!) and they still havent replied to my email about refunding my postage. But I keep on getting spammed with competitions etc. Really not imp9”

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Posted 4 years ago

“I still haven't received my order!!!”

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Posted 4 years ago

Hi Nicola, Could you please kindly check your tracking link we emailed to you and respond to Royal Mail. A delivery was attempted however no one answered. They are claiming they left a Royal Mail card in your letterbox to select one of two options. Please follow your tracking details in order to either 1) Collect your parcel from a nearby Royal Mail Customer Service Point or 2) Arrange a redelivery. If you require further assistance please do not hesitate to contact our customer service department on Support@personalisedisland.co.uk.

Posted 4 years ago

“I have ordered my daughter a phone case for Christmas it’s been three weeks with no delivery. Every time I email this company I get it’s on its way . They have taken the money from my account and still not received my purchase. Poor customer service as have now asked for my money back and now being ignored. Be warned will never order anything again.”

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Posted 4 years ago

“Still waiting on my item”

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Posted 4 years ago

Hi Ann, please send us over an email on support@personalisedisland.co.uk, including your order number for reference, so we can assist you.

Posted 4 years ago

“Orders apparently take 5-7 working days. 10 working days later (2 weeks) I'm still waiting for my order. No one responded to my emails. I'm not impressed and will not be ordering from them again”

Helpful Report

Posted 4 years ago

Hi Sophie-Louise, we are sorry to hear that you have not yet received your order. We have not received any emails from you regarding this matter and your order has been processed and dispatched in the appropriate time frame. Is it possible you have sent them to the wrong address? Please send us your order number on support@personalisedisland.co.uk so the relevant team can help you. Again, we are sorry for the inconvenience caused. Thank you for your patience.

Posted 4 years ago

“I have not received my bottle I am very angry tbh.”

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Posted 4 years ago

Hi Jonathan. We are sorry to hear that you have not received your order yet. We can see that your order has been fulfilled in the appropriate time manner. Could you please email us on Support@personalisedisland.co.uk so we may get to the bottom of this as soon as possible. We are sincerely sorry for any inconvenience caused.

Posted 4 years ago

“Rubbish and cheap”

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Posted 4 years ago

“Still haven’t received my bottle and no one is replying to my emails over a month later.”

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Posted 4 years ago

“Still awaiting the second item from my order, over two weeks after it was expected. No-one answers the phone (number on the website) and no-one is responding to my emails / messages.”

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Posted 4 years ago

“Don't think I will order here again. My bottle was broken before using it, the lid was not working correctly. They promise to send me a new lid and after that I didn't hear anything. The lid never arrived and they are not responding to any of my emails. Very bad costumer service..”

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Posted 4 years ago

“Did not receive my order at all! I paid for express delivery and nothing turned up! Although very responsive to emails and my queries - which is the only good thing i have to say..”

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Posted 4 years ago

“Very poor. Placed an order over a week ago an still yet to receive my purchase. Tried emailing and had no response at all. Very dissapointed”

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Posted 4 years ago

Personalised Island is rated 4.7 based on 1,682 reviews