Personalised Island Reviews

Name: Personalised Island
Rating: 4.73

4.7 Rating 1,682 Reviews

94 %

of reviewers recommend Personalised Island

4.7

Based on 1,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Email:

Support@PersonalisedIsland.co.uk

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Personalised Island 5 star review on 13th January 2021

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bottle sent to us is rubbish and leaks all from the bottom”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. We work extremely hard to ensure no faulty bottles are dispatched. Unfortunately, it seems as though you received a bottle that leaks. We are sorry for the inconvenience. Could you please email us on support@personalisedisland.co.uk referencing your order number so that we can dispatch a replacement bottle immediately. Kind regards, Personalised Island Team

Posted 5 years ago

“The support team on their website is really badly run. I ordered my water bottle in February, after a week or so, chased this up with the team and said it had been lost eith Hermes and sent a replacement which was fine. It is now April and I still haven't recieved it. They replied with it's been lost in the post again and asking for my details again. I have now just asked for a refund and without an apology, have just been refunded. It felt like I was talking to multiple people on the emails sent rather than one people dealing with my case. I asked to speak to customer service and did not recieve their details. Really bad service.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. We are sorry to hear that the service you received was not satisfactory. The first time your order was sent out, it was sent to an incorrect address because you failed to provide a full and complete address. We then sent a replacement bottle free of charge within a week, which was then deemed lost due to our courier service having issues due to the current pandemic situation. We understand that you had been waiting a long time for your parcel, but this was out of our control at the time. You then requested for a refund to be processed and we issued a full refund. We are sorry for any inconvenience caused and hope you understand we tried our utmost best during these unprecedented circumstances. Kind regards, Personalised Island Team

Posted 5 years ago

“I haven’t received my order”

Helpful Report

Posted 5 years ago

Hi, Thank you for feedback. Your tracking information shows that your parcel has arrived at your destination country. As mentioned on our website, due to the recent outbreak of Coronavirus, parcels are taking slightly longer to deliver for international orders. Your order should be with you shortly. We are sorry for any inconvenience caused. Kind regards, Personalised Island Team

Posted 5 years ago

“Still not received my bottle been over 5 days”

Helpful Report

Posted 5 years ago

Hi, Your order was placed on the 3rd April and orders take up to 5 working days to arrive. I can confirm that your order was delivered within the 5 working day period as per the tracking. If you would like to discuss this further please do not hesitate to email us on support@personalisedisland.co.uk. Kind regards, Personalised Island Team

Posted 5 years ago

“i still have not received my personalised bottle that i ordered probably almost a month ago.”

Helpful Report

Posted 5 years ago

Hi, Thank you for feedback. Your tracking information shows that your parcel has arrived at your destination country. Due to the recent outbreak of Coronavirus, parcels are taking slightly longer to deliver for international orders. Your order should be with you shortly. We are sorry for any inconvenience caused. Kind regards, Personalised Island Team

Posted 5 years ago

“Do not waste your money. Service here is awful. Ordered a bottle for my daughter on 28th February. Paid for 2-3 day delivery and took over 3 weeks to arrive. I think it was probably the 4th e-mail I sent asking what was keeping my order that they actually replied to. Said the bottle would be dispatched on Monday 16th March and it did not arrive until 23d March. Also the name is supposed to read "Emma" the bottle says "Emmma". Can't even be bothered trying to contact them to complain as they probably won't even answer me.”

Helpful Report

Posted 5 years ago

“I ordered my water bottles over 3 weeks ago and still have not received them and now they are just ignoring my emails.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. Please accept our sincerest apologies. Please email us on support@personalisedisland.co.uk so that we may send you out the missing bottle. Kind regards, Personalised Island

Posted 5 years ago

“Parcel never came”

Helpful Report

Posted 5 years ago

“I still haven’t received my order”

Helpful Report

Posted 5 years ago

Hi, Please accept our sincerest apologies. It seems as though our courier company still has not delivered your parcel rendering it likely lost. We will send you out a replacement bottle tomorrow. We are sorry for the inconvenience caused. Kind regards, Personalised Island

Posted 5 years ago

“I ordered two personalised bottles and you’ve only sent me one! Not happy”

Helpful Report

Posted 5 years ago

“I haven't received the item yet but will leave review on receipt”

Helpful Report

Posted 5 years ago

“Ridiculous delivery time..ordered last Friday...says up to 5 working days delivery ..still waiting...every day my 11 year daughter has been excitedly waiting since wednesday as email says..we have received your order...!! Great..but when does Millie receive it ???????? Never again. That's my REVIEW..”

Helpful Report

Posted 5 years ago

“Delivery time is a joke still waiting on my order not happy at all”

Helpful Report

Posted 5 years ago

“After using the bottle once it started to leak and the bottom on the bottle had no seal, I was promised a replacement and have had no response, All of my emails have been ignored, therefore the support email address does not exist.”

Helpful Report

Posted 5 years ago

“Customer service stopped replying.”

Helpful Report

Posted 5 years ago

“Not received my item!!”

Helpful Report

Posted 5 years ago

“Placed an order well over a week ago, and still have not received an item that I paid for. Have emailed customer care service team, however the responses are very long waited and can take up to 3 days or more for a response back. As of yet, still don’t know where my order is, seems they are quick to take money but not quick on responding and helping to sort an issue out. Poor service.”

Helpful Report

Posted 5 years ago

“My bottle leaks from the bottom. When I e-mailed the company I was asked to check all the attachments were correctly closed, so I did and sent a picture where shows the issue, which is the bottom bit is not straight enought and leaks slowly but constanly. This is been about a week now and I haven't heard anything back yet. I feel I waisted £15.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback. We apologise for the inconvenience caused. Please email us on Support@Personalisedisland.co.uk regarding this matter and we will send you out a replacement bottle free of charge. Thank you for your cooperation and patience. Kind regards, Personalised Island

Posted 5 years ago

“Ordered an item over 2 weeks ago, still not arrived and had no updates at all. Have tried calling and sending messages - ignored on every occasion. Not sure if this is a real company or a fraudulent trader scamming money! Will hopefully get a clearer picture when the police get involved.”

Helpful Report

Posted 5 years ago

“Bought a bottle and can't even drink out of it. Wont replace it or give me a refund. Never order from these again”

Helpful Report

Posted 5 years ago

Personalised Island is rated 4.7 based on 1,682 reviews