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Personalised Island Reviews

4.7 Rating 1,682 Reviews

94 %

of reviewers recommend Personalised Island

Company Reviews

Product Reviews

4.7

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Email:

Support@PersonalisedIsland.co.uk

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Personalised Island 5 star review on 13th January 2021

Personalised Island 5 star review on 6th January 2021

Personalised Island 5 star review on 18th October 2020

Personalised Island 5 star review on 28th June 2020

Personalised Island 5 star review on 18th June 2020

Personalised Island 5 star review on 23rd May 2020

Leonor Gomes Jardim

Personalised Island 5 star review on 21st May 2020

35

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 suitcases for my grand daughters for Christmas well in time for the delivery in Dec. I did receive an email telling me I would not be going to get them for xmas, I totally get it because of the covid situation but my grand kids ended up with no presents which was disappointing. I was sent an extra bottle as a way of saying sorry which I don't think was acceptable as there were 2 cases on order.”

Posted 3 years ago

“As I still haven’t received our package I can’t really give you a review, I was told it was coming 29th or 30th, well that didn’t happen, then having left a couple of emails was told Monday so we will wait and see.”

Posted 3 years ago

“i still haven’t gotten a package i ordered 3 weeks ago when it said it would take 5-7 business days. getting a little worried :/”

Posted 3 years ago

“Still not received my item”

Posted 3 years ago

“It leaks, wasn’t very impressed”

Posted 3 years ago

“i can not drink from the plastic straw in the bottle”

Posted 3 years ago

“I never received the item i ordered. I can’t figure out what happened or where it is”

Posted 3 years ago

“Brought bottle for granddaughter Amy and it looks like Ammy. Really unhappy”

Posted 3 years ago

“I ordered my water bottles almost a week ago and they still haven’t came”

Posted 3 years ago

Hi there, Thank you for your feedback. I can confirm that we successfully processed and dispatched your order. However royal mail tracking shows that your parcel has not been delivered. Due to the recent pandemic, our courier service has been facing problems delivering orders in time, this means that you may face a few days delay in delivery or the parcel may be concluded as lost. We are sorry for the inconvenience caused and understand the frustration. We will send you out a replacement. Hope you understand that we did the best we can, but our courier service seems to have lost your parcel. Please do not hesitate to contact us on support@personalisedisland.co.uk if you require further assistance. Thank you.

Posted 3 years ago

“Dissappointed with this item. Very expensive let down”

Posted 3 years ago

“Bottle leaks.”

Posted 3 years ago

Hi there, Thank you for your feedback. Although we quality control our stock regularly it seems as though you received a faulty bottle which is unfortunate. Please get into contact with our customer service team on support@personalisedisland.co.uk so we can send you a replacement water bottle. Kind regards, Personalised Island Team

Posted 3 years ago

“Straight up, I haven’t received what I paid for and it’s been 4/5 days Don’t want to give a bad review as I understand everyone is up the wall. But don’t make me pay for express 2/3 day delivery then not deliver on time. It’s a birthday present for my niece and at this rate it won’t be here when I go to see her 👎🏻”

Posted 3 years ago

Hi Stephen, As mentioned on our website orders are being dispatched as normal. However, our courier service is facing delays in delivering our parcels in time. We understand that this is frustrating and we are sorry for the inconvenience caused. We will be refunding you your shipping costs. Please understand we are doing our utmost best in the current circumstance and we appreciate your cooperation and efforts. If you require further assistance please do not hesitate to contact us on support@personalisedisland.co.uk. Kind regards, Personalised Island Support Team

Posted 3 years ago

“I ordered 2 phone cases in the beginning of March, and i still haven’t got them!”

Posted 4 years ago

Hi, Thank you for feedback. Your tracking information shows that your parcel is leaving the UK. Due to the recent outbreak of Coronavirus, parcels are taking slightly longer to deliver for international orders. Your order should be with you shortly. We are sorry for any inconvenience caused. For further assistance please email us on Support@PersonalisedIsland.co.uk. Kind regards, Personalised Island Team

Posted 4 years ago

“My previous bottle was really well made. I have now purchased two more and they both leak from the bottom. Not happy.”

Posted 4 years ago

Hi, Thank you for your feedback. We work extremely hard to ensure no faulty bottles are dispatched. Unfortunately, it seems as though you received a bottle that leaks. We are sorry for the inconvenience. Could you please email us on support@personalisedisland.co.uk referencing your order number so that we can dispatch a replacement bottle immediately. Kind regards, Personalised Island Team

Posted 4 years ago

“Still haven’t received my daughters bottle. Brought it in the 18th feb 20, It’s now 29th feb 20. When tracking the parcel it says it’s with your local courier. It has said this since 26th feb 20”

Posted 4 years ago

Hi, Thank you for your feedback. We have recently changed courier services and have had a few teething issues, which has led to a slight delay in delivery. We apologise for any inconvenience caused. We thank you for your cooperation and understanding in this matter. We have emailed you details regarding when to expect delivery by. Thank you for shopping at Personalised Island. Kind regards, Personalised Island

Posted 4 years ago

“I ordered the personalised bottle, and the imprint of my name was pasty and poorly drawn, the bottom of the bottle was scraped, and the top of the bottle had a dent in it!!”

Posted 4 years ago

Hi Aaliyah, Thank you for your feedback. Please email us on Support@PersonalisedIsland.co.uk so that we can send you a free replacement bottle. We are sorry for any inconvenience caused. Thank you for your patience and understanding. Kind regards, Personalised Island

Posted 4 years ago

“I am giving 2 stars only because one of the bottles i ordered had the wrong type of writing printed than what i had ordered. Its been 3 days since i emailed customer support and have still not had a reply yet as i would like what i ordered. Apart from that the bottles and suitcase are excellent and deserve 5 stars.”

Posted 4 years ago

Hi there, We can see that you placed two orders from us. One with the Island edition font and the other with the Artist edition font. Could you please send us over an image on support@personalisedisland.co.uk of the incorrect bottle and we will send you out a replacement free of charge. Many thanks, Personalised Island Team

Posted 4 years ago

“I never have a problem with you until now my. My small white suitcase with my daughters name on it and you offered me a water bottle with my name on it because you changed the date it was coming, and now I have NOT received it all so I would like to know where it is, and DPD was suppose to delivering it are under investigation and so is the driver so you could be getting a phone call, So I want to know where the is it”

Posted 4 years ago

Hi Bernadene, Thank you for your feedback. Your order has been delivered on the 23rd January according to the tracking number. If you are claiming you still have not received it please email us on Support@PersonalisedIsland.co.uk so we may investigate. Kind regards, Personalised Island Team

Posted 4 years ago

“The actual product appears fine and looks exactly the same to the website. The service however has been subpar. I paid £10 for it to come next day... an hour before the cut off and it didn’t arrive next day. I then emailed support and it’s been 36 hours and I’ve not had a reply, despite their website saying a reply within 24 hours. Wouldn’t order from them again.”

Posted 4 years ago

Hi, I can confirm we did send your order out in time however DPD delivered it one day later than expected. We are sorry for any inconvenience caused. We have now refunded your postage costs as a by way of an apology. We hope you understand that we did the best we can from our end. Thank you for your patience and understanding.

Posted 4 years ago

“Disappointed as ordered a water bottle with the name Megan on it but looks more like megam!”

Posted 4 years ago

Hi Sian, We appreciate and value your feedback. A live preview is made available before any purchase is made to ensure you are happy with the outcome of your personalised product. Please email us on Support@personalisedisland.co.uk so we may come to a plausible solution to ensure you are fully satisfied with your purchase. Thank you.

Posted 4 years ago

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Personalised Island is rated 4.7 based on 1,682 reviews