Personalised Island Reviews

Name: Personalised Island
Rating: 4.73

4.7 Rating 1,682 Reviews

94 %

of reviewers recommend Personalised Island

4.7

Based on 1,682 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Email:

Support@PersonalisedIsland.co.uk

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Personalised Island 5 star review on 13th January 2021

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not for item but for Customer Service”

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Posted 3 years ago

“I still haven't recieved my orders so how do I write a review, , could you tell me when my order is coming”

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Posted 3 years ago

“Have no received the product.”

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Posted 3 years ago

“Tried to contact as haven’t received products spent over £140 on suitcases with not so much as an email update about my order even though it is supposed to be delivered today DO NOT USE THIS COMPANY”

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Posted 3 years ago

“I have tried to contact this company through two different emails no reply”

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Posted 3 years ago

“My new water bottle leaks without the fruit infuser”

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Posted 3 years ago

“The bottle was returned to Personalised Island itself because of a delivery fault. Because I needed the present at the end of November I already ordered another one. The moment I asked to return or refund they charged me £3... So now I lost my bottle and my money.”

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Posted 3 years ago

“Ordered an item over 2 weeks ago and still no sign of it or any contact form the company”

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Posted 3 years ago

“I would not recommend ordering from this site. I ordered a personalized bottle and paid for next day delivery which cost £9.99!! To not even receive the bottle next day. Customer service team are also very unhelpful.”

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Posted 3 years ago

“I ordered 2 personalised bottles and its been like 2 months now and my order hasn’t came. Tried to send again follow up on email but no response anymore after saying that my order has departed UK on Oct 1 but on Royal Mail its showing its still there. What a bad experience for first time customer! No option to refund the money, and courier partner has a very bad service.”

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Posted 3 years ago

“I ordered a water bottle to be shipped to my daughter in Gainesville, FL and it’s been stuck in order data received status since Sept 3. No customer service phone number to call. Not at PI, DPD or SHIPit. Sent 2 emails to PI. No reply. Not even an acknowledgement of receipt. DPD tracking # 6831555948. Can anybody help me or am I just out the $$???”

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Posted 3 years ago

“Had a faulty bottle that leaked after only a day of using it! Tried to get in contact with customer service but didn’t respond”

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Posted 3 years ago

“Useless. 1 month on and still not received. Very difficult to bet a refund.”

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Posted 3 years ago

“it leaks and the name is peaking off within 2 weeks”

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Posted 3 years ago

“Ordeeed a plastic water bottle and a vine steel bottle. Got two plastic water bottles. Customer support have not replied to several emails. Not happy as the steel bottle is more expensive!!”

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Posted 3 years ago

“Still haven't received water bottle ordered in may now nearly july, told I would be sent another one still no water bottle :-(”

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Posted 3 years ago

“Amazing quality. Really fast delivery and good prices!”

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Posted 3 years ago

“Ordered a PINK BOTTLE for great grand daughter 12 got a BLUE one delivered what more can I say”

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Posted 3 years ago

Hi Paul, Thank you for your feedback. Upon reviewing your order I can confirm that you ordered a blue bottle and received a blue bottle. However, we understand that you want a pink bottle so we will gladly send you a replacement. Please email us in on support@personalisedisland.co.uk to confirm your details so we can send you a replacement vinyl sticker. Thank you

Posted 3 years ago

“Never recieved my item. Was a present for my girl friend and it has been weeks since ordering.”

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Posted 3 years ago

Hi there, Thank you for your feedback. I can confirm that we successfully processed and dispatched your order. However royal mail tracking shows that your parcel has not been delivered. We are sorry for the inconvenience caused, but it seems as though your parcel is lost. We will send you out a replacement bottle. Hope you understand that we did the best we can, but our courier service seems to have lost your parcel. Thank you.

Posted 3 years ago

“The water bottle came without the straw so I can't make any use of it. Im sure this does not happen often and I hope I am able to get a free exchange. On the other hand the bottle is perfect.”

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Posted 3 years ago

Hi there, Thank you for your feedback. Please email us on Support@PersonalisedIsland.co.uk so that we can send you another bottle as soon as possible. Please accept our sincerest apologies for the inconvenience. Thank you, Personalised Island Team

Posted 3 years ago

Personalised Island is rated 4.7 based on 1,682 reviews