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Pet Drugs Online Reviews

2.4 Rating 82 Reviews

33 %

of reviewers recommend Pet Drugs Online

Company Reviews

2.4

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

Pet Drugs Online 1 star review on 18th July 2023

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order ever placed with them for a specific and expensive dog food. After a week I had heard nothing and no delivery. However almost £50 had been deducted by them from my account. I telephoned to find out where the food was - my dog's supply was now running low. I was told there was no stock of what I had ordered. How could they have taken the money out of my account when they had no stock?!?! And not even email or telephone me to tell me?!?! I would give them zero stars if I could.”

Posted 4 years ago

“Customer service was horrible, talked at like I was stupid. They should not be allowed to sell insulin online. Leave it to a real VET because there was no care that our dog has now not got any insulin. Once I finally receive this order ("because they don't post insulin on a weekend - it does say that on the website ok!") I will not be using them ever again. Just rude! Train your staff!”

Posted 4 years ago

“Like one of the other reviews here i have to be generous and give one star because there was no zero option. My first order and it will certainly be my last one part of it was missing and no invoice present with the order. Spoke to two people at customer services who responded in exactly the same way stalling the issue and not wanting to deal with it. I'd love to know what these customers had to do to get a happy service and give a complete star rating, probably glue their lips to their arses of which i am not doing”

Posted 4 years ago

“I will certainly buy from them again. Easy to upload prescription and I got my order after 2days.”

Posted 4 years ago

“I always order through pets at home but this time decided to try pet drugs online. After one week of contacting pet drugs online and dpd I never got my product. Both costume service didn’t help me and the answer was the same every single day “tomorrow it will be deliver” I spend 6 days contacting and after several complains they still didn’t care. Please don’t use their services, it’s just a big headache if you aren’t unlucky to have an issue you will be stuck and no solutions will be made. I prefer to spend money in transport and go to other store than rely on their terrible services.”

Posted 4 years ago

“Hi I have placed 2 orders with Pet Drugs Online. So i am a new customer and a very happy one. The website is easy to use, customer service keeps you informed every step of the way after you have placed an order and if you e mail you get a reply quickly. Prices are great too!!!! Fantastic keep up the good work guys.”

Posted 5 years ago

“Very friendly, helpful when called. Clear advice given regarding prescriptions. All medications arrived by post without delay”

Posted 5 years ago

“Fantastic service and saved me a fortune on what it cost at the vets.”

Posted 5 years ago

“Fantastic service as always! I have been using the company for a while now due to the low prices, quick delivery and friendly staff. I will always recommend this company to my friends.”

Posted 5 years ago

“I have used Pet Drugs Online for a while now. They have saved me a lot of money over the years! Delivery is always quick. No problems :-)”

Posted 5 years ago

“products well priced and packaged, efficient delivery and reliable!”

Posted 5 years ago

“They've helped me make my Macey's medication far more affordable. Her she's got joint and organ problems and so the cost of meds from the vets was very high. She was going to get them, but it was a struggle. So I was delighted to find I could by these medicines online far cheaper. Keeps the old girl going a treat and with no vet trips either!”

Posted 5 years ago

“Great service, fast delivery and competitive prices! Highly recommend to everyone who hasn't used it!”

Posted 5 years ago

“I've been using Pet Drugs Online for past 3 years and I've always found them to be excellent value and fast service. Anytime I have had to call their customer service staff are always friendly, informative and very good at what they do. I have told lots of my friends about the site and they have all had similar experience. The site is easy to use and I for one could not recommend them more highly.”

Posted 5 years ago

“Second time we have ordered our dogs prescription. We are saving 50% each time and getting 50 rather than 20 tablets. Amazing value over our vets.”

Posted 5 years ago

“Extremely bad customer service. There was a problem with my prescription and they never bother to contact me to inform me, I was left waiting thinking everything was fine until I called them to ask what happened to my order. The women on the phone blamed the lack of contact on a system problem & reading the reviews there seems to be a lot of system problems with this company…”

Posted 5 years ago

“Placed my order with this company for the first time. E mail my dog prescription the following day to be told 24 hours later that the recipient server did not connect. When contacted, the company said there is nothing wrong with our server. Should be my e mail address !!!! 1 star too good for them. Nil point more likely. Hopefully I will get my money back straight away or will I have to wait due to server issue !!!!”

Posted 5 years ago

“One star is too a high avrating for this company. I have never used them before and certainly won’t use them again. I ordered a large bag if dietary dog food over 2 weeks. Despite the money leaving my account the day after placing the order the product has not arrived. The tracking information says it has been dispatched. I contacted the company a week ago and was advised there had been a warehouse error and it would be dispatched immediately, This did not happen. I have asked for a refund so I can order elsewhere but don’t hold out much hope of hearing from them again.”

Posted 5 years ago

“Have tried to speak with someone for over 30 minutes but the phone is continually engaged. If they are busy then they need another operator. Also, when I tried to order on line, got as far as checkout and then the page froze. Tried it 6 times, same result! Only good thing to say is that their prices are good.”

Posted 5 years ago

“Items ordered were very reasonably priced and delivery was prompt.”

Posted 5 years ago

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Pet Drugs Online is rated 2.4 based on 82 reviews