Pet Drugs Online Reviews

Name: Pet Drugs Online
Address: Unit 7B, Burnett Business Park, Gypsy Ln, Bristol
Rating: 2.31

2.3 Rating 88 Reviews

31 %

of reviewers recommend Pet Drugs Online

2.3

Based on 88 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

David King

Pet Drugs Online 1 star review on 18th July 2023

Cristina

Pet Drugs Online 1 star review on 29th October 2021

Lesley

Anonymous

Anonymous // 01/01/2019

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“Dog sat for my partner who forgot to give me steroid tablets for one of the dogs before she left for the US. Got a prescription from the vet so I could get some posted as live quite a way from her vets. Local vets were out of stock so I ordered via pet drug online. Attached the prescription and paid for same day courier. It took nearly two days for them to email me to say the prescription was for the drug itself and not the band name they stock. It is the same drug and states the name of the drug on the pic on their website! Rather than argue I got another prescription issued and sent it straight through. Despite having paid three days prior they wouldn't rush the delivery and so it would have to wait until Monday. After several days of the dog going without meds I drove around until I found a vet who could fulfil the script, at 10 times the cost of what I'd paid pet drugs online. Tried to cancel my order only to be told it was in process and would be dispatched first thing Monday. It's now lunch time Tuesday so I've spent 30 mins on hold to be told they hadn't posted it after all and I was able to cancel the order. If this wasn't medication this level of customer service would be acceptable, but they are making promises they have no intention of keeping, which could harm our pets. Will never use again.”

Helpful Report

Posted 4 years ago

“I have used this company many times before and not had a problem. This time however has been a disaster. They have had my vets prescription, obviously taken the money and still the order has not been dispatched. This is totally unacceptable my dog is now out of her painkillers which will result in me going to the vet and pay their prices after paying £30.00 for written prescriptions from them. I have phoned PDOL and just told they were having warehouse problems. Again unacceptable as no communication from them. At the time of this review the order still says processing. Beyond a joke. I will not be using them again.”

Helpful Report

Posted 4 years ago

“I was disgusted by our treatment by Pet Drugs Online and the complete lack of care and responsibility taken by this company in supplying drugs for a dog with heart failure. They were only concerned with getting home on a Friday evening when I found that one of her drugs had completely run out and that despite patiently waiting for 12 days that they were not prepared to post then by Royal Mails Guaranteed Next Day delivery. Instead they said they couldn’t send until Monday and then couldn’t use an overnight service. My dog may well have died before they reached us and neither Alice nor her Supervisor Billy were prepared to help by posting them personally for us. I would think really carefully before you consider using Pet Drugs Online, look for someone who genuinely cares about your pet first. These people don’t.”

Helpful Report

Posted 4 years ago

“Took delivery from DPD of 24 tins of Purina Pro Plan Veterinary Diets NF Renal Dog Food. Every single tin is damaged, the odd one I could live with, but all of them is unacceptable. Now I'm not going to feed them to my old boy as contents may be compromised it will be interesting to see how you rectify this.”

Helpful Report

Posted 4 years ago

“Good price but very very slow delivery”

Helpful Report

Posted 4 years ago

“Sept. 9, ‘21 I ordered some ProZinc insulin (£52.49) along with syringes and probiotics for my elderly, diabetic cat. On Friday 10th (17:31) I received the parcel with the insulin vial very poorly packaged and feeling warm to the touch. My Vet suggestion was NOT to use it and a complaint was placed with a request for a swap or refund. A PetDrugsOnline staff then advises me over the phone to go ahead and use that vial as it was shipped within 24 hours (despite my reporting that it was delivered WARM). Even their website suggests it should be stored at 8C. We agree that I should send this spoilt vial back through prepaid recorded delivery and on Sept. 13th I email the Company requesting that a refund should cover both the cost of the drug AND postage (charged at £5.99) to guarantee a temperature controlled environment. (My delivery was in clear breach of contract as delivered WARM). Today, Sept. 16th, I receive a PayPal notification that only the actual drug was refunded but not the postage I was asked to cover so as to guarantee delivery of the insulin at a chilled temperature. Not only this online vet pharmacy was willing to jeopardise the well-being of my beloved pet suggesting to use some WARM insulin. But also refused to refund what they charged for what is effectively an appalling level of service. On the day of the complaint, I placed a new order with AniMed at a very similar cost and today - 16/9/2021 - I received the required insulin in a large box, lined with special woollen material, layers of thick carton, 3 large ice packs and the insulin vial concealed in a folded bubble rap lined envelope which guaranteed delivery at the correct temperature. Out of principle I’m now looking to take this to the Small Claims Court and donate any proceeding to the Battersea Home for Dogs and Cats charity. PetDrugsOnline your customer service is beyond disgraceful. Pet owners, stay clear. Especially if ordering items requiring temperature controlled delivery. Luca F. Pollett”

Helpful Report

Posted 4 years ago

“Been nearly a week order still not arrived, after emails and finally getting through on the phone was then informed they are out of stock, why did no one contact me to let me know, i now have to pay out more money and try and get some from local vets. Absolutely useless, don't waste your time and money here you end up paying more in the end anyway.”

Helpful Report

Posted 4 years ago

“Terrible service. Paid for express delivery and still not arrived. They don't realise that they are dealing with animals welfare. Will not be using again.”

Helpful Report

Posted 4 years ago

“No order received after order placed and with vet prescription for over 7 days ago! This is very poor customer service, no email saying order is going to be delayed. why did I have to ring them , wait on the line for over 15 mins and then have them post it 1st class ? This wouldn’t happen if the vet practices didn’t charge 70 percent more than resorting online.”

Helpful Report

Posted 4 years ago

“Lowest price I could find and very speedy delivery ,have used this company 3times now and have been brilliant every time”

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Posted 5 years ago

“Great prices and super fast delivery without delay considering lockdown. Customer service team are always helpful, and respond quickly.”

Helpful Report

Posted 5 years ago

“I order my products on the 6th of Nov and they still had not arrived by the 19th Nov. As a result the ringworm has spread and is much worse. I've had to go to my vet and order another bottle of Imaverol so I can treat my horse. I've been tracking my parcel. It's is an ridiculously slow delivery service. I would imagine if people are ordering drugs they possibly need them promptly so beware if you are in a hurry for your product!!! I have order lots of things on line in the last month and average delivery is always a max 7 days....”

Helpful Report

Posted 5 years ago

“You’d arrived dirty and chewed and the customer service team weren’t apologetic or great 👎🏻”

Helpful Report

Posted 5 years ago

“Pet Drugs Online are happy to take your money and not contact you if there is error on your prescription. They did contact me initially however apparently the prescription was wrong again, not my doing, and they did not contact me the second time. How am I supposed to know if Pet Drugs Online don’t tell me! Left me chasing Pet Drugs Online only to receive poor customer service from ‘Georgia’ as she talked over me, didn’t offer any form of apology and promised a call back from her supervisor that never happened. If my telephone experience was better or if a supervisor called me to apologise I could possibly over look this however the service I received was poor and a negative review has now come to light.”

Helpful Report

Posted 5 years ago

“Use this company all the time. Easy to use their website, goods delivered quickly & good communication. Even during these unprecedented times, they have still got my two orders out quickly!”

Helpful Report

Posted 6 years ago

“living in rural Spain, needing metacam, searched locally not available, message sent to Petdrugs on line, who advised they could send to Spain, very pleased with service and response to my queiries, will reorder when needed,and nice to know the order is delivered to a post office in our town.”

Helpful Report

Posted 6 years ago

“order came within 3 days via Royal Mail very pleased thank you”

Helpful Report

Posted 6 years ago

“Extremely poor customer service. Still waiting, now a month, to find out when or if they are going to stock 6kg bags of Burns lamb and rice or chicken and rice but no one bothers to keep you informed, so much for being a loyal customer for many, many years.”

Helpful Report

Posted 6 years ago

“Excellent price and service every time we have ordered drugs.”

Helpful Report

Posted 6 years ago

“Poor customer service. Have been waiting a week for my order. Will not be ordering from here again”

Helpful Report

Posted 6 years ago

Pet Drugs Online is rated 2.3 based on 88 reviews