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Pet Drugs Online Reviews

2.4 Rating 82 Reviews

33 %

of reviewers recommend Pet Drugs Online

Company Reviews

2.4

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

Pet Drugs Online 1 star review on 18th July 2023

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been nearly a week order still not arrived, after emails and finally getting through on the phone was then informed they are out of stock, why did no one contact me to let me know, i now have to pay out more money and try and get some from local vets. Absolutely useless, don't waste your time and money here you end up paying more in the end anyway.”

Posted 2 years ago

“Terrible service. Paid for express delivery and still not arrived. They don't realise that they are dealing with animals welfare. Will not be using again.”

Posted 2 years ago

“No order received after order placed and with vet prescription for over 7 days ago! This is very poor customer service, no email saying order is going to be delayed. why did I have to ring them , wait on the line for over 15 mins and then have them post it 1st class ? This wouldn’t happen if the vet practices didn’t charge 70 percent more than resorting online.”

Posted 2 years ago

“Lowest price I could find and very speedy delivery ,have used this company 3times now and have been brilliant every time”

Posted 3 years ago

“Great prices and super fast delivery without delay considering lockdown. Customer service team are always helpful, and respond quickly.”

Posted 3 years ago

“I order my products on the 6th of Nov and they still had not arrived by the 19th Nov. As a result the ringworm has spread and is much worse. I've had to go to my vet and order another bottle of Imaverol so I can treat my horse. I've been tracking my parcel. It's is an ridiculously slow delivery service. I would imagine if people are ordering drugs they possibly need them promptly so beware if you are in a hurry for your product!!! I have order lots of things on line in the last month and average delivery is always a max 7 days....”

Posted 3 years ago

“You’d arrived dirty and chewed and the customer service team weren’t apologetic or great 👎🏻”

Posted 3 years ago

“Pet Drugs Online are happy to take your money and not contact you if there is error on your prescription. They did contact me initially however apparently the prescription was wrong again, not my doing, and they did not contact me the second time. How am I supposed to know if Pet Drugs Online don’t tell me! Left me chasing Pet Drugs Online only to receive poor customer service from ‘Georgia’ as she talked over me, didn’t offer any form of apology and promised a call back from her supervisor that never happened. If my telephone experience was better or if a supervisor called me to apologise I could possibly over look this however the service I received was poor and a negative review has now come to light.”

Posted 3 years ago

“Use this company all the time. Easy to use their website, goods delivered quickly & good communication. Even during these unprecedented times, they have still got my two orders out quickly!”

Posted 4 years ago

“living in rural Spain, needing metacam, searched locally not available, message sent to Petdrugs on line, who advised they could send to Spain, very pleased with service and response to my queiries, will reorder when needed,and nice to know the order is delivered to a post office in our town.”

Posted 4 years ago

“order came within 3 days via Royal Mail very pleased thank you”

Posted 4 years ago

“Extremely poor customer service. Still waiting, now a month, to find out when or if they are going to stock 6kg bags of Burns lamb and rice or chicken and rice but no one bothers to keep you informed, so much for being a loyal customer for many, many years.”

Posted 4 years ago

“Excellent price and service every time we have ordered drugs.”

Posted 4 years ago

“Poor customer service. Have been waiting a week for my order. Will not be ordering from here again”

Posted 4 years ago

“Shocking company. Shocking delivery times Won't be using these ever again.”

Posted 4 years ago

“I've ordered flea treatment for my cats. Thought it would arrive quickly. It's not arrived yet. Very frustrating. Just because the prices are appealing, doesn't mean squatt. No tracking number provided. Just bad postal practices. I will not be using this company ever again. Bad experience. Still waiting for my order to be delivered.. shocking company practices.”

Posted 4 years ago

“Cheap and amazing”

Posted 4 years ago

“This has to be the worst most… This has to be the worst most fraudulent company I have ever used on the internet. I do not recommend them to any one. They advertise false promises to deliver, when they don't dispatch and definitely don't deliver on time. I will never ever use again and will certainly not recommend to anyone, I have informed trading standards of their false advertising, not even sure if they are legit. Dont promise a first class post, charge people for it and then dont send.....disgusting company. When you pay extra for fast delivery it is for the animals interest of course, animal lovers they are certainly not!!!”

Posted 4 years ago

“Dreadful company, make promises and offers they just dont have, or keep. If you want security that they are animals lovers and really have your pets best interest at heart, DO NOT USE THIS COMPANY. Make offers of fast next day deliver for medication that your loved ones really need, then dont dispatch or deliver on time. Even charge extra for next day delivery, take your money, which is really all they are after, and still dont deliver essential orders. If you want to get medication from real animal lovers that deliver when needed, pay the extra and use you own vet. This outfit if a real fraud and real let down...”

Posted 4 years ago

“Product very competitive price, but sadly delivery is most unreliable. First order came in good time, but subsequent orders have caused such a terrible experience that I will not be ordering again. For instance, the website tells you the order is complete when it hasn’t even left the warehouse.”

Posted 4 years ago

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Pet Drugs Online is rated 2.4 based on 82 reviews