Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Pet Drugs Online Reviews

2.4 Rating 82 Reviews

33 %

of reviewers recommend Pet Drugs Online

Company Reviews

2.4

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

Write Your review

Tell us how Pet Drugs Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pet Drugs Online 5 star review on 9th October 2023

Pet Drugs Online 1 star review on 18th July 2023

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has to be the worst most… This has to be the worst most fraudulent company I have ever used on the internet. I do not recommend them to any one. They advertise false promises to deliver, when they don't dispatch and definitely don't deliver on time. I will never ever use again and will certainly not recommend to anyone, I have informed trading standards of their false advertising, not even sure if they are legit. Dont promise a first class post, charge people for it and then dont send.....disgusting company. When you pay extra for fast delivery it is for the animals interest of course, animal lovers they are certainly not!!!”

Posted 4 years ago

“PLEASE DO NOT TRUST THE HEALTH OF YOUR PET TO THIS COMPANY! Dear prospective customer Please take a moment or two to read this and save yourself a lot of anxiety. I ordered 4 X 10ml bottles of Canininsulin for my diabetic dog Lucky at a cost of £69.83. My temperature controlled delivery was planned in by the courier for a one-hour window slot between 11.44am and 12.44pm on Tuesday. Three adult members of my family were at home along with our two dogs awaiting delivery. When the delivery became over an hour overdue, I used the parcel tracking facility provided by the courier to establish why the delivery was running late. I was most surprised to learn that the temperature controlled package had apparently been delivered and signed for at 12.27pm by someone signing “Hill”. I immediately called the team at Pet drugs online to express my concern and was shortly after called back to be advised that the GPS tracking had shown the driver had been at my address and that someone had signed for it. I repeatedly explained that it had not been delivered to my address and that it was impossible for three adults who are expecting an urgent delivery and two dogs who announce the arrival of all callers to have missed the delivery. Clearly growing concerned for the health of my dog and the missing life preserving Insulin the only help offered by Pet drugs online was to repeat that as far as they were concerned it had been delivered and I would have to go knocking on random doors in my street to discover who “Hill” was and if they had my parcel. Because of this incredible lack of empathy for my pet and a customer I asked to speak to a manager and was put through to a lady named Vicky who could only reiterate that as far as they were concerned the package had been delivered and there was nothing that Pet drugs online could or would do to help my dog and I. Because I could not understand the adversarial stance of Pet drugs online and the complete lack of regard for both my pet and I, I then asked to speak with a company director. I was put through to Simon Sutton the managing director of pet drugs online. As soon as I began to speak with him it became apparent why I had encountered such appalling customer service and lack of empathy. (It clearly flows from the top). Simon in as many words told me that his courier had made the delivery and that was that. When I tried to explain that I needed the insulin to administer to my dog that evening Simon could offer me no help! When I asked if he could arrange for me to pick some up locally at a local vet he simply laughed and told me “The vets don’t like us, can you guess why?” He then told me “It’s up to you to take care of your dog, not me” Following my call to Simon he shortly called me back to tell me that he had spoken to the courier’s depot manager and that in fact the driver had apparently mistakenly delivered the package to another address in another area. The courier was going to attempt to uplift it and redeliver it to me. The following morning Simon contacted me by email to ask if the package had been received, I responded explaining that it had not. Simon then telephoned me informing me that the driver had been unable to collect the package and that I should consider my order cancelled and that I would receive a refund. Thus leaving my poor dog without life preserving medication and me high and dry! I have worked in many high profile customer facing roles myself and over my many years of experience have had to listen to a lot of concerned customers and unravel many complex situations in order to put the customer at the heart of what we do, identify the priorities in a matter and to bring about an equitable solution for the customer and preserve the reputation of the business. I have never in my 55 years of life encountered such an appalling standard of customer service or dealt with a company with such a blatant lack of empathy for its customers and the end users of the products that it supplies. Please, Please, please take notice of my sad story and order your pet drugs from a different reputable supplier. Because a business like this does not deserve to be entrusted with the health of your family pet or your hard earned money. Thank you Tony Saffin”

Posted 7 years ago

“They will take your money, not deliver your item, keep you waiting on the phone for hours and then cross-question and patronise you as though you are the problem and not them! All the while keeping tight hold of your money... Also their Feefo reviews are fake as if you try to leave one on there, you can't. Avoid!!”

Posted 1 year ago

“Been trying to get someone to respond for nearly 2 weeks now to return a tick and flea collar that has serious bad reviews online for harming dogs and people yet no responses to my emails. Won't be using site again now.”

Posted 1 year ago

“I was disgusted by our treatment by Pet Drugs Online and the complete lack of care and responsibility taken by this company in supplying drugs for a dog with heart failure. They were only concerned with getting home on a Friday evening when I found that one of her drugs had completely run out and that despite patiently waiting for 12 days that they were not prepared to post then by Royal Mails Guaranteed Next Day delivery. Instead they said they couldn’t send until Monday and then couldn’t use an overnight service. My dog may well have died before they reached us and neither Alice nor her Supervisor Billy were prepared to help by posting them personally for us. I would think really carefully before you consider using Pet Drugs Online, look for someone who genuinely cares about your pet first. These people don’t.”

Posted 2 years ago

“Took delivery from DPD of 24 tins of Purina Pro Plan Veterinary Diets NF Renal Dog Food. Every single tin is damaged, the odd one I could live with, but all of them is unacceptable. Now I'm not going to feed them to my old boy as contents may be compromised it will be interesting to see how you rectify this.”

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Posted 2 years ago

“Extremely poor customer service. Still waiting, now a month, to find out when or if they are going to stock 6kg bags of Burns lamb and rice or chicken and rice but no one bothers to keep you informed, so much for being a loyal customer for many, many years.”

Posted 4 years ago

“They cannot be bothered to get Caninsulin in stock again after the wholesalers have had it in stock for weeks now. Even when you point this out to them they couldn't care less and tell you to seek an alternative supplier. Do not give these uncaring Cowboys your money, they are not even that cheap anyway.”

Posted 6 years ago

“Useless unhelpful staff when you finally get through. Could not explain why the finance depth said I hadn't paid when I had. And no-one bothered to tell my order for insulin was not coming.Could not explain why I'd received an email....a glitch in the system. Have had warm insulin delivered. Late deliveries and wrong deliveries. I am elderly with a diabetic assistance dog and petdrugsoline have had me I tears on several occasions”

Posted 1 year ago

“Utter shambles of a company : i ordered 2 products last wed for my 23yr old cat: i needed these ASAP therefore paid for 1st class tracked delivery . Sunday still no despatch email ; Rang them Tuesday too be told it would be sent out 'today ' and received ' tomorrow' 6 days before it got despatched : utterly unforgivable when you need these products ASAP . Will never use these fools again and will deter anyone else too as well .”

Posted 1 year ago

“Very slow dispatch. When the order finally turned up one of the items was extremely short dated. Phoned customer service, very unhelpful. Spoke with a so-called supervisor who sounded about 12, arrogant and off-hand. Would only refund if I returned at my own expense. Never replied to the email I sent to complain, would only reply publicly on TP. Have used this Company before, they have always been slow with dispatch; but you only really find the true worth of a Company if you have the need to contact them - and after this experience would never, ever use again.”

Posted 1 year ago

“I ordered vital medication for my dog over a week ago and so far nothing has been delivered. Paid for next day courier delivery. When I emailed them to find out what had happened to my order I received an automated reply stating that they would reply within 2 working days. My order was 2 weeks late last time due to "problems with the supplier". The medication is vital and I have had to get a limited supply at extortionate cost from my local vet. Utterly incompetent and downright dangerous. My dogs life has been seriously compromised by this appalling company”

Posted 1 year ago

“Change your customer service staff, they don't know what they are doing.”

Posted 1 year ago

“I have used this company many times before and not had a problem. This time however has been a disaster. They have had my vets prescription, obviously taken the money and still the order has not been dispatched. This is totally unacceptable my dog is now out of her painkillers which will result in me going to the vet and pay their prices after paying £30.00 for written prescriptions from them. I have phoned PDOL and just told they were having warehouse problems. Again unacceptable as no communication from them. At the time of this review the order still says processing. Beyond a joke. I will not be using them again.”

Posted 2 years ago

“Good price but very very slow delivery”

Posted 2 years ago

“Sept. 9, ‘21 I ordered some ProZinc insulin (£52.49) along with syringes and probiotics for my elderly, diabetic cat. On Friday 10th (17:31) I received the parcel with the insulin vial very poorly packaged and feeling warm to the touch. My Vet suggestion was NOT to use it and a complaint was placed with a request for a swap or refund. A PetDrugsOnline staff then advises me over the phone to go ahead and use that vial as it was shipped within 24 hours (despite my reporting that it was delivered WARM). Even their website suggests it should be stored at 8C. We agree that I should send this spoilt vial back through prepaid recorded delivery and on Sept. 13th I email the Company requesting that a refund should cover both the cost of the drug AND postage (charged at £5.99) to guarantee a temperature controlled environment. (My delivery was in clear breach of contract as delivered WARM). Today, Sept. 16th, I receive a PayPal notification that only the actual drug was refunded but not the postage I was asked to cover so as to guarantee delivery of the insulin at a chilled temperature. Not only this online vet pharmacy was willing to jeopardise the well-being of my beloved pet suggesting to use some WARM insulin. But also refused to refund what they charged for what is effectively an appalling level of service. On the day of the complaint, I placed a new order with AniMed at a very similar cost and today - 16/9/2021 - I received the required insulin in a large box, lined with special woollen material, layers of thick carton, 3 large ice packs and the insulin vial concealed in a folded bubble rap lined envelope which guaranteed delivery at the correct temperature. Out of principle I’m now looking to take this to the Small Claims Court and donate any proceeding to the Battersea Home for Dogs and Cats charity. PetDrugsOnline your customer service is beyond disgraceful. Pet owners, stay clear. Especially if ordering items requiring temperature controlled delivery. Luca F. Pollett”

Posted 2 years ago

“Been nearly a week order still not arrived, after emails and finally getting through on the phone was then informed they are out of stock, why did no one contact me to let me know, i now have to pay out more money and try and get some from local vets. Absolutely useless, don't waste your time and money here you end up paying more in the end anyway.”

Posted 2 years ago

“Terrible service. Paid for express delivery and still not arrived. They don't realise that they are dealing with animals welfare. Will not be using again.”

Posted 2 years ago

“Excellent price and service every time we have ordered drugs.”

Posted 4 years ago

“Poor customer service. Have been waiting a week for my order. Will not be ordering from here again”

Posted 4 years ago

«
1
2
»

Pet Drugs Online is rated 2.4 based on 82 reviews